Poly is experiencing a part shortage that is causing 6-8 weeks of lead time for some headset models. BTP will communicate the lead time for your line items and do our best to suggest alternate models depending on the stock availability. We appreciate your patience.

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Posts from FAQ Category: sfb-faqs

User Guides for SfB Audio Devices

Corded USB Headsets: Plantronics Blackwire C310-M SfB Quick Setup Guide Plantronics Blackwire C310-M SfB Quick Setup Guide for Mac Plantronics Blackwire C310-M & C320-M User Guide Plantronics Blackwire C510-M UserRead more

User Guides for SfB Audio Devices

Corded USB Headsets: Plantronics Blackwire C310-M SfB Quick Setup Guide Plantronics Blackwire C310-M SfB Quick Setup Guide for Mac Plantronics Blackwire C310-M & C320-M User Guide Plantronics Blackwire C510-M UserRead more

I just got my headset – how do I use it?

Plug USB headset into PC (do not plug into a docking station or USB hub) “ wait for installation process to complete > left-click the audio icon at the bottom-left corner of main SfBRead more

I just got my headset – how do I use it?

Plug USB headset into PC (do not plug into a docking station or USB hub) “ wait for installation process to complete > left-click the audio icon at the bottom-left corner of main SfBRead more

There was a computer update, now my headset does not work

There was a computer update, now my headset does not work The sound settings have likely been defaulted on the computer. Verify Windows sound settings: from Windows desktop > Right-clickRead more

There was a computer update, now my headset does not work

There was a computer update, now my headset does not work The sound settings have likely been defaulted on the computer. Verify Windows sound settings: from Windows desktop > Right-clickRead more

Headset or speaker stopped working

Verify headset or speaker is plugged into USB port. If it’s wireless, verify the dongle has a blue light meaning it’s paired Verify it is selected as the Primary DeviceRead more

Headset or speaker stopped working

Verify headset or speaker is plugged into USB port. If it’s wireless, verify the dongle has a blue light meaning it’s paired Verify it is selected as the Primary DeviceRead more

People say my voice is distant or scratchy, or it sounds like a speakerphone

Microphone placement is key “ if not properly positioned the result can be low or no transmit, and/or echo and feedback. Microphone position is also crucial for proper noiseRead more

People say my voice is distant or scratchy, or it sounds like a speakerphone

Microphone placement is key “ if not properly positioned the result can be low or no transmit, and/or echo and feedback. Microphone position is also crucial for proper noiseRead more

I hear an echo, or sound quality is poor or distorted

Adjust speaking volume in SfB: left-click the audio icon at the bottom-left corner of main SfB window > Audio Device Settings > verify your headset or speaker is selectedRead more

I hear an echo, or sound quality is poor or distorted

Adjust speaking volume in SfB: left-click the audio icon at the bottom-left corner of main SfB window > Audio Device Settings > verify your headset or speaker is selectedRead more

I cannot hear the caller

Adjust listening volume on headset (or your speaker): press the up volume button on headset or speaker control. Adjust listening volume in Windows: from Windows desktop > left-click SpeakerRead more

I cannot hear the caller

Adjust listening volume on headset (or your speaker): press the up volume button on headset or speaker control. Adjust listening volume in Windows: from Windows desktop > left-click SpeakerRead more

Caller cannot hear me

Headset or speaker device could be on mute: if it’s a corded headset, mute control is inline next to answer/end button. Microphone placement is key “ if not properlyRead more

Caller cannot hear me

Headset or speaker device could be on mute: if it’s a corded headset, mute control is inline next to answer/end button. Microphone placement is key “ if not properlyRead more