“It’s always a pleasure to work with you. Your company – the interaction with your employees speaks very well of your company. You hire very good employees.”
What customers are saying about us
“Kate Larson was extremely helpful and resolved my issues in a very timely manner.”
Loren W. (Bellevue, Washington)
Government
Jul 26, 2023
“Kate was amazing,”
joel p. (Seattle, Washington)
Transportation
Jun 29, 2023
“Kate went over and beyond to help me out. My company sent me a really nice new headset without the dongle. Instead of charging me $75 out of my own pocket she decided to simply mail me one of several dongles she had in a bowl on her desk. Futhermore, she emailed me very detailed instructions to help me set up and connect my new dongle.”
Micah N. (Wyandotte, Oklahoma)
Wireless Carrier
Mar 16, 2023
“Kate was wonderful, walked me through all kinds of steps to troubleshoot where the issue was coming from. Very responsive. Could not have asked for a better person to work with”
Caroline K. (202 N Division, Auburn, Washington)
Healthcare
Mar 10, 2023
Michelle J. (Seattle, WA)
Healthcare
March 6, 2023
“Like I said before, you are awesome!! Thanks!”
Alan J. (Bellevue, WA)
Communications
March 6, 2023
“Thank you, thank you we needed two new headsets and there were none to be found! Thanks to you, you found them! The new headsets arrived today as promised. I really appreciate your prompt and professional service.”
Wendy K. (Seattle, WA)
Government
March 4, 2023
“Thank you!!! You have really saved us a bunch of money this week and I love it!!!”
Karen R. (Auburn, WA)
Transportation
March 2, 2023
“So I am grateful that we have you and your company who has our back.”
Rose D. (Seattle, WA)
Government
February 19, 2023
“We are very appreciative of the quality of service and commitment that everyone at BTPI has been able to provide. We no longer receive any headset complaints from customers, and this undoubtedly positively affects the level of satisfaction that all of us enjoy with the new phone system. I’m glad that we have been able to establish this mutually beneficial relationship, and we look forward to working with BTPI in the future.”
Clayton D. (Portland, OR)
Government
February 16, 2023
“You all have been super and in fact (in case you hadn’t guessed) are my favorite business to deal with. You are prompt in not only your delivery but in letting me know of any delays. I and all our Region 1 staff thank you.”
John H. (Spokane, WA)
Government
February 16, 2023
“As always, thank you for your consistent and awesome Customer Service you provide to us! We appreciate you!”
Beverly A. (Tampa, FL)
Communications
February 15, 2023
“You are the Bomb! Thanks so much for your support.”
Dave H. (Tumwater, WA)
Government
February 7, 2023
“Thanks Marilyn, your group is always helpful and prompt!”
Dianne H. (Vancouver, WA)
Public Utilities
January 19, 2023
“You guys are fantastic to work with.”
Evan G. (Seattle, WA)
Finance
January 19, 2023
“Thank you for all of your follow up and to your shipping staff or whomever dropped some Valentines Day Dove Chocolate in the box, it was very very very needed when it was found, Awesome!”
Miguel F. (Connell, WA)
Corrections
January 16, 2023
“Thank you for your persistence and, as always, for your great customer service.”
Debbie G. (Seattle, WA)
Government
January 15, 2023
“One reason we’re with you, and staying with you, is your absolute excellence in providing us help and assistance. Headset Patrol (as I call it) is one of the parts of my job that used to give me headaches, but you’ve reduced that to zero, and I’m very thankful for that!!!!”
Jim L. (Portland, OR)
Finance
January 6, 2023
“Thank you Marilyn, I appreciate your assistance so much.”
Magdalena V. (Chicago, IL)
Communications
January 5, 2023
“As always it is a sincere pleasure to work with your company and I look forward to many more years together.”
September J. (Tacoma, WA)
Education
December 28, 2022
“Thank you for all your help with the changes as well as for all the great support you’ve been providing for us. I truly appreciate the effort and communication that you have put forth to ensure we’re taken care of. Thanks again and have a great week!”
Joseph A. (Tallahassee, FL)
Electronics
December 22, 2022
“You guys are always so awesome to deal with. Every time I call in you guys are great. I’m going to keep this headset helpline handy.”
Chris W. (Wenatchee, WA)
Governmment
December 14, 2022
“Gotta say your service attitude response is impeccable, stellar.
Wanna come in and give my employees a lesson?”
Robb B. (Redmond, WA)
Insurance
December 8, 2022
“You guys always do an excellent job! Thank you very much for your effort.”
Marsha S. (Federal Way, WA)
Transportation
November 25, 2022