“I wanted to pass along a thank you for the help Marlana Dutcher has provided. She spent a good deal of time with me on the phone and via email not only to help select the correct headset, but to test some functionality to verify it would fit our business needs during follow up emails.”
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What customers are saying about us
“Kate went over and beyond to help me out. My company sent me a really nice new headset without the dongle. Instead of charging me $75 out of my own pocket she decided to simply mail me one of several dongles she had in a bowl on her desk. Futhermore, she emailed me very detailed instructions to help me set up and connect my new dongle.”
Micah N. (Wyandotte, Oklahoma)
Wireless Carrier
Mar 16, 2023
“Kate was wonderful, walked me through all kinds of steps to troubleshoot where the issue was coming from. Very responsive. Could not have asked for a better person to work with”
Caroline K. (202 N Division, Auburn, Washington)
Healthcare
Mar 10, 2023
Mike F. (Olympia, WA)
Government
July 1, 2019
“I wanted to take a moment to thank everyone that has had a hand in assisting me with a special request for one of my Customer Service Representatives. Many calls were made to Siemans and Plantronics, and emails sent to Siemans, Plantronics, NVE Telecom, and Business Telecom Products to track down technology that would enable him to use his new hearing aid system at work. Thank you all for your assistance!”
LeAnn (Las Vegas)
Utility
August 1, 2018
“So I am grateful that we have you and your company who has our back.”
Rose D. (Seattle, WA)
Government
August 1, 2018
“Thanks so much for the prompt reply and information. You and BTPI are wonderful to work with.”
Deanie D. (Bellingham, WA)
Financial
August 1, 2018
“That was so very kind of you! 25 years! Wow! I had no idea. I will say that you and your employees have been nothing but accommodating and wonderful to our staff. You have been helpful, informative and always, always professional. I would like to thank you for serving our agency in the best possible way. I wish your organization the best for the next 25!”
Gwendolyn C. (Olympia, WA)
Government
August 1, 2018
“Happy 25th Anniversary to everyone at BTP! Sorry this is reaching you so late, but I thought better late than not at all. You all are the Best and should be very proud of the work you all do. Thank you all for putting up with all the antics from our world. I know that I really appreciate all the work you do for us.”
Gloria A. (Bellevue, WA)
Communications
August 1, 2018
“You are my hero today in my world of Mondays! We have older headsets but I wasn’t here at the time of ordering. So glad I searched around and found you! Thank you very much for your assistance!”
Melinda S. (Olympia, WA)
Government
August 1, 2018
“Thanks for your kind assistance yesterday troubleshooting the problem I have been having hearing PC audio with video via the MDA-BDL. I really appreciate your efforts in helping me understand the work-around (device first requiring recognition/stream via the telephone function even though I am not using it for telephone then placing the phone connection on hold and connecting for PC sound). I never would have thought of that maneuver without your help.”
Cathy W. (Seattle, WA)
Financial
August 1, 2018
“Effective May 31st, I will be retiring. I just wanted to tell you how much I’ve appreciated all the assistance you and the staff at BTPI have provided over the years. You’ve always been right there for us whenever I’ve needed any assistance. You guys are truly the best!!!!!!!”
Sue F. (Olympia, WA)
Government
August 1, 2018
“BTP is wonderful to work with! Always seem to know what I need to know before I speak.”
David M. (Seattle, WA)
Financial
August 1, 2018
“Thank you so much for the prompt, detail oriented and efficient effort with my order. You can now call me a repeat customer because of this, as the this was a great experience. It’s much appreciated and I swear this work ethic is missing from so many other businesses.”
Christine N. (Seattle, WA)
Business Services
August 1, 2018
“Thank you for all of your follow up and to your shipping staff or whomever dropped some Valentines Day Dove Chocolate in the box, it was very very very needed when it was found, Awesome!”
Miguel F. (Olympia, WA)
Government
August 1, 2018
“Marilyn – You make it an easy choice. You and your associates are so friendly and responsive to our needs. Thank you for the great service you always provide.”
Dobson P. (Olympia, WA)
Government
August 1, 2018
“As always, it is our pleasure to work with you and your company too! Your attention to detail and awesome customer service is so much appreciated, and is why we continue to count on your services.”
Julie L. (Renton, WA)
Government
August 1, 2018
“Your customer service has been excellent. I recommend that everyone work with BTP. I don’t get better customer service from anyone. Thank you.”
Dwight B. (Helena, MT)
Financial
August 1, 2018
“As always, it is our pleasure to work with you and your company too! Your attention to detail and awesome customer service is so much appreciated, and is why we continue to count on your services.”
Julie L. (Renton)
Government
June 17, 2018
“Today I spoke with Marlana. She was so helpful!!! I needed help setting up my headset and had some issues to work out with it. Marlana was very patient with me as I made adjustments and practiced using it. I am so grateful that she was there to assist me!”
Cathy M. (Tacoma, WA)
Education
April 23, 2018
“Holy cow!!!! You and your company are truly great. I am going to save your company info for when we need Plantronics stuff, hands down. Is there anywhere I can do a 100 star review online? Any supervisor of yours to whom I can sing your praises??? Thank you a thousand times.”
Jennifer G. (Redwood Falls, MN)
Legal
April 23, 2018
“BTP is a premier vendor and the level of customer care is extraordinary. Everyone is knowledgeable and helpful-and patient! I want to especially recognize Marlana as she has worked with customers directly on issues that I could not begin to address. She has a way of walking people with no technical skills through getting a headset back in service which is remarkable.”
Gretchen P. (Seattle, WA)
Government
April 23, 2018
“It was a pleasure to work with you and your excellent team. You all made my job of keeping everyone on the phones much easier. “
Julie S. (Fargo, ND)
Financial
April 23, 2018