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BTP Testimonials

“Thank you, I really appreciate your help. You ladies are always very helpful when we call and are always informed. You know just what to do!”

Nancy C., Issaquah, WA
Education

“Thanks so much… and always good to see and visit with you!! We are so fortunate that you are there for us!!”

Karen R., Auburn, WA
Transportation

“Marlana was great to work with and very nice. You guys are doing a great job.”

Stephen M., Olympia, WA
Healthcare

“Thanks for all your help!!!  You guys are the best!!!!”

Sue F., Olympia, WA
Financial

“Working with you and your team has been the best of experiences. Your customer service is excellent. All of our orders were correctly filled and prompt. If an order couldn’t be immediately filled, I was alerted right away. I wish all companies operated the same way as BTPI! You are the BEST.”

Susan L., Federal Way, WA
Transportation

“You guys have been fantastic to work with all along. It is such a nice change to work with a company that can deal with you on a professional level and still have fun. Politics get so old nowadays…”

Aaron F., Wichita, KS
Communications

“Thank you so much for sticking with me through everything. You have been fantastic…Your customer service has been wonderful.”

Becky C., Orem, UT
Technology

“I am impressed with your team.”

Randall M., Portland, OR
Finance

“Yvonne is truly exceptional, which is why I quickly remembered her when she called today to see if we needed any assistance with our Plantronics, or are interested in new equipment. She is a real gem!”

Nancy P., Bellingham, WA
Education

“You are my hero. Have a great weekend and I will get that desk phone info for you on Monday. You guys are amazing! Thank you, Thank you, Thank you!”

Suzanne L., Bellevue, WA
Communications

“I just wanted to tell you that I have had a wonderful experience with your company. I called yesterday looking for a part and they were so helpful. I received our order within one day and I was amazed at such fast service. Thank you so much for having such wonderful customer service and it is a pleasure doing business with your company.”

Lori S., Battle Ground, WA
Healthcare

“If all my vendors were even half as good as you folks, my life would be MUCH easier!”

Bob H., Olympia, WA
Government

“I would like to take just a moment to commend BTPI for the exceptional quality of service provided me. Time was taken to answer the many questions I have had on types of products that I was interested in. They patiently explained why I would be better served choosing one device over another. Throughout the many calls I have made, they always displayed a professional and personal attitude which made me feel confident in BTPI’s products and service and will make me a loyal customer in the future. I will have no qualms in recommending BTPI to people I know because of this. Kudos and more Kudos!”

Dave H., Tumwater, WA
Government

“Have I told you lately that you Totally Rock!”

Richard H., Bellevue, WA
Communications

“FYI, I spent quite some time on the phone yesterday afternoon with a BTP rep. He is really great with his customer service! I had several issues and thought I’d never get it straightened out, but with his patience and research we were able to figure out what was going on. He was courteous, kind and extremely helpful! Being in a helpdesk makes me appreciate great customer service. Now that I think of it, everyone I have contacted at BTPI has been wonderful. You have a great team! THANK YOU!”

Laura M., Seattle, WA
Transportation

“Thank you so much for getting this info to me. I really appreciate it and I really appreciate your efforts to help resolve all our problems. It’s one of the chief reasons we continue to come back to your company and to you for our headsets.”

Chris P., Moses Lake, WA
Government

“Thanks so much for the prompt reply and information.  You and BTPI are wonderful to work with.”

Deanie D., Bellingham, WA
Financial

“The instructions you sent were flawless and easy to setup. Thank you, thank you for making my job so much easier. BTW, you have a great team including yourself. Every time I call everyone has been fantastic and very personable.”

Miguel L., Tampa, FL
Communications

“Wow! Thanks for the quick response – there should be more companies like yours with great service!”

Paul H., New Ulm, MN
Manufacturing

“I appreciate you!!”

Christopher G., Charleston, SC
Communications

“I wanted to pass along a thank you for the help Marlana Dutcher has provided. She spent a good deal of time with me on the phone and via email not only to help select the correct headset, but to test some functionality to verify it would fit our business needs during follow up emails.”

Mike F., Olympia, WA
Government

“Today I spoke with Marlana. She was so helpful!!! I needed help setting up my headset and had some issues to work out with it. Marlana was very patient with me as I made adjustments and practiced using it. I am so grateful that she was there to assist me!”

Cathy M., Tacoma, WA
Education

“People always hear about the mistakes they make and what they’ve done wrong, but you guys are so good that I want to let you know what a pleasure it is ordering from you!  I appreciate your wonderful attitude and great customer service.  You’re wonderful, and please don’t ever change.  :)”

Kathleen M., Bellevue, WA
Utility

“You are were so good to me today, thank you. You made my life better. So many things are challenging with the systems and such and it’s so very hard to find a real human being, let alone one who is knowledgeable and actually wants to help you.

I’ve always had positive experiences with BTPI and this experience was exceptional. Thank you to all!”

T Anne S., Bellevue, WA
Communications

“You have been so helpful. It is most refreshing to have this kind of customer service!”

Jerilynn V., Rutland, VT
Healthcare

“We highly appreciate the assistance BTP gives our customers. It’s what sets them aside from the rest!”

Christa C., Olympia, WA
Government

“Thank you for the Christmas card & beautiful calendar!!  What a treat!

I’m so thankful for your awesome customer service and speedy turnaround on our headset orders.”

Brooke B., Bellevue, WA
Communications

“Thanks again. BTPI is tops. The order has been received in good condition… Your responsiveness has been unsurpassed by any of the vendors I deal with.”

Tony P., Bremerton, WA
Finance

“It always gives me a “warm and fuzzy” feeling to work with such a great group of people!”

Angie S., Bellevue, WA
Communications

“One reason we’re with you, and staying with you, is your absolute excellence in providing us help and assistance. Headset Patrol (as I call it) is one of the parts of my job that used to give me headaches, but you’ve reduced that to zero, and I’m very thankful for that!!!!”

Jim L., Portland, OR
Finance

“Everyone at BTP is always so congenial. I really appreciate you guys and you are the best! You know my name when I call and I am not a web person and I just love calling and you guys always pick me up! You’re just doing a great job.”

Jeannie M., Portland, OR
Business Services

“Thank you also for keeping our best interest in mind and offering up the information, support and alternatives to resolve our issues so quickly. It is great to see such high caliber customer service is still alive and well…”

David V., Seattle, WA
Healthcare

“You are awesome! Thank you for your help with getting our headsets back online and determining which of our equipment is no longer working and still under warranty!”

Stacy A., Seattle, WA
Healthcare

“You guys always do an excellent job! Thank you very much for your effort.”

Marsha S., Federal Way, WA
Transportation

“I referred one of our employees to your hotline for assistance with her headset and she was very pleased with the customer service! As usual you guys rock!”

Jeanne F., Portland, OR
Insurance

“You are my hero today in my world of Mondays! We have older headsets but I wasn’t here at the time of ordering. So glad I searched around and found you! Thank you very much for your assistance!”

Melinda S., Olympia, WA
Government

“Your staff is absolutely phenomenal. They know who I am when I call. I love talking to them.”

Steve P., Olympia, WA
Government

“Thank you for your excellent phone manner – and everyone else is marvelous. All of you enjoy what you’re doing, and it shows!”

Emilie N., Seattle, WA
Finance

“You guys are the best, thanks so much for taking care of us.”

Johnie D., South Jordan, UT
Manufacturing

“Thank you!  You guys are great!”

Jamie P., Seattle, WA
Healthcare

“So I’m grateful that we have you and your company who has our back.”

Rose D., Seattle, WA
Government

“You all have the best customer service, bar none!!!”

Cathy M., Seattle, WA
Education

“I have to say… I am impressed with this company… I just received my new headset… I would never have thought I would have gotten it overnight. Thanks!”

Teresa R., Olympia, WA
Government

“BTP is a premier vendor and the level of customer care is extraordinary. Everyone is knowledgeable and helpful-and patient! I want to especially recognize Marlana as she has worked with customers directly on issues that I could not begin to address. She has a way of walking people with no technical skills through getting a headset back in service which is remarkable.”

Gretchen P., Seattle, WA
Government

“Thank you so much for your help. Your company has always been great to deal with. Thanks again!”

Judy F., Spokane, WA
Retail

“I’ll be honest, your company has been one of the best I’ve worked with in ages—thank you so much for restoring my faith that customer service still exists in America.”

Pam C., Seattle, WA
Healthcare

“I received my power cord today.  I want to say, I wish I could remember her name but I cannot, she provided me with the BEST Customer Service I have received in a long time. Very helpful and pleasant.

I also would like to say that when I opened the box, that I was so very happy to have so fast, that I was even happier to discover some chocolate in the box. She made my day..”

Charity S., Lakewood WA
Moving and Storage

“Marilyn – You make it an easy choice. You and your associates are so friendly and responsive to our needs. Thank you for the great service you always provide.”

Dobson P., Olympia, WA
Government

“I also wanted to say thanks to you and your staff. I love the communication and prompt service we receive from your staff. That’s what makes me love your company so much and stay loyal. Doing business with you makes it so much easier to do my job and relieves one more stress of something I have to troubleshoot. So I just want to say how appreciative I am even though I don’t get a chance to say it often.”

Christa C., Olympia, WA
Government

“Thank you very much for your attention. It’s a pleasure working with and being a client of your company. Excellent quality standards in customer service you have there. It’s hard to find people like you that go the extra mile to take care of the client.”

Luis V., San Diego, CA
Technology

“You are totally awesome. I so appreciate all your help.”

“Just a quick note to thank you for your outstanding service. I’ve been searching a lot for a supply source for this little product with availability, reasonable price and good shipping terms and cost. Found you guys, put in the order, got the shipment, and I’m very satisfied. The turnaround was awesome. Keep up the good work. I’ll certainly be back with other telecom needs, and will refer your business to others. Thanks again.”

Dan C., Portland, OR
Education

“Thank you for your support as always, and thank your staff for all they do for us.”

Jerry G., Anchorage, AK
Retail

“Thank you so much. You can’t beat BTP for Customer Service, you have some good people starting with their boss!!”

Dianne H., Vancouver, WA
Utility

“BTP’s products and customer service are first rate. As a busy attorney, I enjoy the freedom, clarity and ease of the Plantronics headset. Just as important, they provide friendly, personal advice and technical assistance with their products.”

Allan B., Kirkland, WA
Legal

“BTP is wonderful to work with! Always seem to know what I need to know before I speak.”

David M., Seattle, WA
Financial

“Don’t know about you guys there in Carnation but most people never get enough praise so thought I best send this short note to again sing all your praises. Yet again you all were courteous, responsive and professional throughout the entire order process. It is that service that garners our business, and now, you have again topped yourself with the thoughtful touch of the candy (not that I need it but it was a sweet thought). As always a big thank you to all. For west-siders you are OK. Why I’ll even forgive you for any Husky fans that may hang out at your place of business.”

John H., Spokane, WA
Government

“Thank you!!! You have really saved us a bunch of money this week… and I love it!!!”

Karen R., Auburn, WA
Transportation

BTP is one of our best vendors!

Gretchen P., Seattle, WA
Government

“Happy 25th Anniversary to everyone at BTP! Sorry this is reaching you so late, but I thought better late than not at all. You all are the Best and should be very proud of the work you all do. Thank you all for putting up with all the antics from our world. I know that I really appreciate all the work you do for us.”

Gloria A., Bellevue, WA
Communications

“BTP is great to work with and everyone is really nice.”

Carol R., Phoenix, AZ
Transportation

“You guys are so great, I just call and I usually get it the next day.”

Paula O., Seattle, WA
Healthcare

“All of you folks up there go above and beyond any of my expectations.”

Joe S., Olympia, WA
Government

“I was impressed with your operation there. Fast and knowledgeable. I ordered Thursday and had my charger on Friday – and that was by mail, the slowest service we have. Thank you.”

Bob K., Centralia, WA
Business Services

“I’m the headset guy for our department and whenever anyone has a headset problem, I just tell them to call you. You guys are great! I knew you could help me with this.”

Paul R., Seattle, WA
Insurance

“Thank you Marilyn, I appreciate your assistance so much.”

Magdalena V., Chicago, IL
Communications

“I want to let all of you at Business Telecom Products know that your customer support and high level of service is very much appreciated.”

Joe S., Olympia, WA
Government

“BTP was able to help me and my headset is working again! They were extremely professional and kind – and the instructions I was given were clear enough that even I could follow them. Thanks…”

Lisa M., Shoreline, WA
System Integrator

“BTP is the most wonderful people to work with… everyone is always so nice and willing to answer all of my questions… you guys are the best company to work with.”

Jessica M., Portland, OR
Insurance

“A few years ago I was given handouts from BTP on a Headset Help Line. They have helped me several times over the past few years. All of a sudden this morning my headset went dead so I called and Marilyn helped walk me through checking on everything. The headset just needed a re-set. they are so super and helpful. I’m glad we’re getting our headsets from them.”

Beverly P., Olympia, WA
Government

“I just wanted to say how impressed I am with your service. I speak with Marlana a lot and she is so sweet and so efficient. I have never ordered from another place where it goes so smoothly. I just wanted to say thank you to her and to your company as a whole!”

Sherie D., Franklin, TN
Healthcare

“Just a note to let you know that both orders just came in the door by UPS. Man are you guys efficient… Thank you for your quick turn around on my orders!”

Arthur S., Salem, OR
Communications

“As always, thank you for your consistent and awesome Customer Service you provide to us! We appreciate you!”

Beverly A., Tampa, FL
Communications

“Thank you for your consistent “top notch” customer service every time I call, your patience and your quick fulfillment of orders!”

Jeffrey M., Portland, OR
Finance

You’re WONDERFUL to work with and the service & delivery is always so quick! THANK YOU!”

Brooke B., Bellevue, WA
Communications

“SOLD!!!!!!!   I got the test set on Monday and just now tried it and it worked like a charm the first time around!!!!!!!  I am VERRRRRRRRY HAPPY! “

Doug J., Portland, OR
Business Services

“A big hats off to Marlana, she is amazing! She’s always helpful. You guys give great customer service.”

Carrie S., Yakima, WA
Government

“BTP is my vendor for all headset related equipment, you guys are always on top of things for us.”

Cathy K., Seattle, WA
Insurance

“Just to let you know, I LOVE my headset!  Hooking it to my cell phone has been a HUGE benefit.  Thanks for your help, explanations, recommendations & most of all – your patience.  Loving it – it’s on my ear now.”

Bill S., Seattle, WA
Fashion

“It’s been a joy working with you and all your great team over the years.”

Crystelle J., Renton, WA
Transportation

“FYI, I spent quite some time on the phone yesterday afternoon with a BTP rep. He is really great with his customer service! I had several issues and thought I’d never get it straightened out, but with his patience and research we were able to figure out what was going on. He was courteous, kind and extremely helpful! Being in a helpdesk makes me appreciate great customer service. Now that I think of it, everyone I have contacted at BTPI has been wonderful. You have a great team! THANK YOU!”

Laura M., Seattle, WA
Insurance

“I love you guys. You are always so helpful.”

September J., Tacoma, WA
Education

“Thanks for your kind assistance yesterday troubleshooting the problem I have been having hearing PC audio with video via the MDA-BDL.  I really appreciate your efforts in helping me understand the work-around (device first requiring recognition/stream via the telephone function—even though I am not using it for telephone—then placing the phone connection on hold and connecting for PC sound).  I never would have thought of that maneuver without your help.”

Cathy W., Seattle, WA
Financial

“Marlana – FYI – you have been one of  the most pleasant people I have talked to for a long time – thanks for the info!!!!!!!!!!!”

Lynn C., Spokane, WA
Manufacturing

“Marlana is such a wonderful person to work with…she’s on my Christmas Letter mailing list…!!!”

Bob F., Seattle, WA
Government

“Thank you, thank you… we needed two new headsets and there were none to be found! Thanks to you, you found them! The new headsets arrived today as promised. I really appreciate your prompt and professional service.”

Wendy K., Seattle, WA
Government

“We appreciate your great customer service.”

Kathy D., Bellevue, WA
Business Services

“We always enjoy talking to you, you are very helpful.”

Nancy C., Issaquah, WA
Education

“I really enjoy working with you. You are very knowledgeable and great to work with. I rely on BTP a lot to answer questions. “

Will M., Seattle, WA
Government

“I thank you all for your continuing support. Even when the manufacturer falls down, you folks take care of me and I am grateful for your efforts.”

Bob H., Olympia, WA
Government

“Thanks again for the high degree of customer service. It’s very much appreciated.”

Rob W., Seattle, WA
Non Profit

“It was so nice to call you back and it not be a call center in India, and to be able to get back to the same person. Plus your prices are better than big box stores. Plus you are local and I like dealing with someone local. Therefore, I am sending an email out to co-workers to go thru BTP. I’m going to include corporate office to see if I can get you in there!”

Kevin H., Silverdale, WA
Finance

“Thanks again for the great service BTPI has provided to me over the past years, I would not hesitate to recommend you to anyone looking for a headset or other product that you provide.”

Glenn H., Olympia, WA
Government

“The few times I’ve called here it was just amazing. Everyone here is great… Nobody has ever given me such precise instructions before like that, and it made my CS50 work again!”

Barbro F., Tacoma, WA
Technology

“We are very appreciative of the quality of service and commitment that everyone at BTPI has been able to provide. We no longer receive any headset complaints from customers, and this undoubtedly positively affects the level of satisfaction that all of us enjoy with the new phone system. I’m glad that we have been able to establish this mutually beneficial relationship, and we look forward to working with BTPI in the future.”

Clayton D., Portland, OR
Government

“You give such great customer service, you should teach it.”

Vicky T., Yakima, WA
Government

“You all have been super and in fact (in case you hadn’t guessed) are my favorite business to deal with. You are prompt in not only your delivery but in letting me know of any delays. I and all our Region 1 staff thank you.”

John H., Spokane, WA
Government

“Thanks so much for your assistance in this, Diana. Your patience and expertise were valuable. It can be difficult to find assistance late in the day, much less kind assistance.”

Gwen C., Olympia, WA
Government

“I’m so grateful that we have you and your company who has our agency’s back.”

Rose D., Seattle, WA
Government

“BTP is a great partnership and I am sure this will make things much easier here in Birmingham.”

Omar L., Birmingham, AL
Communications

“Thanks for checking in. Great Customer Service.  I did get all my questions answered.”

Sherri O., Auburn, WA
Healthcare

“I have so enjoyed working with you and I wish you all the best, both personally and professionally. BTP is a great company and has so much going for it. You’ve offered quality products, fair prices, and truly outstanding customer service. Thank you! Be assured that I will tout your company (and your company phone number) every chance I get.”

Lisa E., Renton, WA
Transportation

“Everything is going great. I don’t know if you know about Mineare’s disease but that is what I have that has affected my hearing. It can fluctuate from day to day and this week has been terrible so having this has really saved me. Thank you and your team for coming up with this.”

Tracey L., Olympia, WA
Healthcare

“Thank you Marilyn for all your guys wonderful support.”

Marlene R., Snoqualmie, WA
Communications

“Thanks Jennifer, I appreciate you working with me on this and am impressed with your extremely fast response. Any products that I need of this type and possibly  others I will definitely be ordering them from you and your company. Thanks for your hard work.”

Robert P., San Antonio, TX
Utility

“As always, it is our pleasure to work with you and your company too! Your attention to detail and awesome customer service is so much appreciated, and is why we continue to count on your services.”

Julie L., Renton, WA
Government

“My headset problem was resolved in such a short period of time, I just wanted to let you know how impressed I was by Diana’s knowledge and her professional service. She is truly an asset to BTPI!”

Debbie F., Coeur d'Alene
Finance

“Sure appreciate all of the help you and your staff have given us. It is a real pleasure to work with a group that understands our needs and is willing to help us with products that are often new to us.”

Ed L., Olympia, WA
Government

“A big thank you for the excellent customer service I always get from everyone at BTP.”

Julie E., Portland, OR
Transportation

“Huge kudos, It’s a real pleasure to call you as I know you have great Customer Service and you always have a smile on your face that I can hear. This is a BIG deal to me and my teams!!”

Katy B., Bellevue, WA
Industrial

“Effective May 31st, I will be retiring. I just wanted to tell you how much I’ve appreciated all the assistance you and the staff at BTPI  have provided over the years. You’ve always been right there for us whenever I’ve needed any assistance. You guys are truly the best!!!!!!!”

Sue F., Olympia, WA
Government

“Ah, you are so kind.  We both really enjoy having your team working with us – you guys have made the headset nightmares we used to have go completely away – and there wasn’t any medication involved!”

Jeff B., Snohomish, WA
Utility

“Thank you for all of your follow up and to your shipping staff or whomever dropped some Valentines Day Dove Chocolate in the box, it was very very very needed when it was found, Awesome!”

Miguel F., Olympia, WA
Government

“I got the headsets and opened the box this morning and found the Easter candy. It was a little thing, but I know a lot goes into something like that. Someone has to decide to put something extra in the shipping box. Someone has to choose the selection and buy the candy. Someone packaged it and someone put the candy in the box. Like I mentioned, some people might see that as a little thing, but it brought a smile to my face. I see you and BTPI always go the extra mile, whether it’s keeping customers informed of a shipment or putting a little surprise in the shipping box. I just wanted to let you know that doesn’t go unnoticed. Thanks again.”

Jeffrey B., Tampa, FL
Communications

“It is such a pleasure to deal with BTP. Anyone I’ve ever worked with there goes above and beyond the call of duty to make sure our needs are met and you are no exception. Thanks again!”

Stacie O., Charlotte, NC
Legal

“Thanks Jennifer.  I really appreciate your checking this out before shipping.  I love your company!”

Debra C., Portland, OR
Business Services

“It’s YOUR Customer Service that keeps us coming back.  Thank YOU!”

Linda H., Tumwater, WA
Government

“Your customer service people are great! They’re fabulous.”

Donna P., Seattle, WA
Government

“We appreciate the dedication they (BTP staff) show when providing that excellent level of service we have come to know and expect from BTP.”

Gwendolyn C., Olympia, WA
Government

“My service experience with BTP exceeded my expectations. What a great vendor to work with.”

Gary D., Spokane, WA
Healthcare

“Marlana has been very helpful and made a couple recommendations for headsets.  She even gave me the name of someone in our organization that uses one of the sets that she recommended and he has agreed to let us test his headset before ordering.”

Rylee G, Seattle, WA
Local Government

I have always appreciated your services and products and am very happy to share BTP with anyone I know who can benefit.

Gretchen P., Seattle, WA
Finance

“I referred one of our employees to your hotline for assistance with her headset and she was very pleased with the customer service! As usual you guys rock!”

Christa C., Olympia, WA
Government

“I want to send a quick note of commendation for Marlana…She was extremely friendly and helpful, and showed genuine concern when I told her I had a hearing impairment, and showed only graciousness the times I had to ask her to repeat herself. Best of all, she knew exactly which products worked with my phone, knew which products worked best with my type of hearing aid, etc. She quickly showed me options on the web site. I was completely confident that I was getting the right recommendation. And, she was delightful and personable throughout.”

Doug D., Bellevue, WA
Technology

“Thank you to everyone there who takes our troubleshooting calls. I appreciate it!”

Rich K., Silverdale, WA
Education

“Your staff was great with getting our 2 wireless headsets set up.”

Jackie S., Olympia, WA
Government

“Jennifer, thanks for checking back on this. I just heard back from Kara and the PO for the headsets is in her stack to process. I am so glad she found you guys last year. We were having a tough time with our IP phone system vendor getting the right headsets. Add to that the person who originated the quote no longer worked for them, and the person Kara was working with didn’t want to honor the quote. Their loss. Thanks for working with us on this. It makes life easier on our end.”

Kevin W., Fort Wayne, IN
Public Service

“Thank you, Jennifer.  I appreciate how helpful all of you are!”

Janece F., Newport, OR
Healthcare

“As always, it is our pleasure to work with you and your company too! Your attention to detail and awesome customer service is so much appreciated, and is why we continue to count on your services.”

Julie L., Renton
Government

“You are the Bomb! Thanks so much for your support.”

Dave H., Tumwater, WA
Government

“Thank you for your persistence and, as always, for your great customer service.”

Debbie G., Seattle, WA
Government

“I enjoy your email updates but most importantly I really appreciate your kind staff. Everyone has been so kind, helpful, prompt and professional. Whatever you and management are doing it is working. Your staff seem very happy with the work they do.”

Susan S., Spokane, WA
Government

“I appreciate your great customer service and everyone is always so pleasant and helpful.”

Susan S., Spokane, WA
Government

“I deal with countless vendors for the 21 engineering and design groups I support; your company’s customer service remains unsurpassed, which is a compliment I give out sparingly. It is well deserved to you though. Your help is greatly appreciated.”

Reese S., Everett, WA
Manufacturing

“Such quick fantastic service! A pleasure to work with. Thanks!”

Beverly P., Olympia, WA
Government

“I wanted to take a moment to thank everyone that has had a hand in assisting me with a special request for one of my Customer Service Representatives. Many calls were made to Siemans and Plantronics, and emails sent to Siemans, Plantronics, NVE Telecom, and Business Telecom Products to track down technology that would enable him to use his new hearing aid system at work. Thank you all for your assistance!”

LeAnn, Las Vegas
Utility

“I have been doing business with BTP for 20 years now and have never regretted this working relationship.  BTP provides the best customer service and provides excellent training and trouble-shooting with headsets (even on the ones that may not be purchased through their business.)”

Linda H., Olympia, WA
Government

“Thanks so much for all you have done for us. We are thrilled to have a “person” instead of a company for our headset needs. The headset “bother” is no longer a big deal with all of your insight.”

Monique H., Vancouver, WA
Education

“Your staff is super. Every one of ’em. They’re helpful, courteous, just nice to talk with. I feel that way about your entire organization.”

Jerry G., Anchorage, AK
Retail

“You would expect a telephone equipment company to have good people but your people are so much better than most others. Cheerful, professional… it really stands out… You can get the product from other places, but it’s about relationships – that’s what makes the difference.”

Glenn H., Olympia, WA
Government

“It’s always a pleasure to work with you. Your company – the interaction with your employees speaks very well of your company. You hire very good employees.”

Michelle J., Seattle, WA
Healthcare

“Marlana, Thanks for the excellent customer service.”

Cheryl S., Columbus, OH
Insurance

“Awesome, Marilyn, exemplary service from BTPI, as usual! (I mean that, and if you ever need a reference for a prospective customer, please think of me!)”

Glenn H., Olympia, WA
Government

“It was a pleasure to work with you and your excellent team.  You all made my job of keeping everyone on the phones much easier. “

Julie S., Fargo, ND
Financial

“Thank you for your quick response to my orders. My company is very pleased with your level of service.”

Robin A., Vancouver, WA
Healthcare

“Sometimes you call an 800 number and get a disinterested person. Not you guys – we appreciate it! Everyone is friendly and helpful – and if they don’t know the answer they’ll find someone who does.”

Julie S., Fargo, ND
Finance

“Thanks so much for your help and for this great product (MDABDL).  It is going to make my work phone calls so much easier.”

Leah H., Texas
Education

“You know sometimes we get so caught up in our own responsibilities we forget to remember and thank those that lighten our load. So here goes: I have been doing Telecommunications since 1991. Your organization came to our attention the following year and since then we have always received nothing but the best in Customer Care from BTP. You and your team have always been helpful, suggestive, positive and honest with not only Telecommunications, but our staff as well. The responses have been nothing but patient and courteous. This is the key factor that has allowed us to maintain the relationship we have (aside from the big feature that you are local). I, again, would like to thank you – all – for always being there when we need you. You have provided excellent products and information that has allowed our staff to continue serving our citizens. Thanks guys and have a great weekend!!”

Gwendolyn C., Olympia, WA
Government

“I continue to place BTP as one of our top preferred vendors. We look forward to continuing our relationship with you.”

Christi O., Seattle, WA
Insurance

“Kudos to your shipping department. Our orders get here so fast, it’s awesome!”

Barry T., Spokane, WA
Finance

“Thank you  for the exceptional customer service!”

Alison Y., Seattle, WA
Government

“YOU ALL ROOOOOOOOCK!”

Christopher G., Charleston, SC
Communications

“You guys are the best, I referred all of my customers to BTPI.”

Grant S., Olympia, WA
Government

“Thanks Marlana! You’re the bee’s knees…  🙂 “

Alexis S., Seattle, WA
Government

“Gotta say your service attitude response is impeccable, stellar.
Wanna come in and give my employees a lesson?”

Robb B., Redmond, WA
Insurance

“Your customer service is outstanding! I never feel like I’m an imposition to them.”

Michele C., Salt Lake City, UT
Communications

“Thanks for the follow up, your company’s customer service is excellent.”

Molly C., Seattle, WA
Government

“You have a great company. You helped us with some headset issues early on in our project. When recommending headsets I’m going to start including links to your offerings (provided their prices are competitive which, from looking at their website today, they are). The nice thing about your company is that you have great customer service. The user can call you and get help with installation and adjustments. You sell the products we need and you’re in Washington!”

Greg M., Seattle, WA
Education

“Jennifer, Thank you so much for your assistance today.  I was not expecting that.  Thank you so much for asking questions and helping me troubleshoot the situation with my headset.  You went above and beyond expectation and I greatly appreciate it!!!”

Julie B., Denver, CO
Hospitality

“Things are going good, and we continue to appreciate your support!”

Nathan B., Redmond, WA
Utility

“It was fantastic doing business with you, I would gladly consider so again in the future. Thanks again!”

Zachary D., Bellingham, WA
Communications

“You are one of my most favorite vendors because you make things so easy for me!”

Chris D., Bartlett, TN
System Integrator

“Big thank you to you and all the staff on continued outstanding service.”

John H., Spokane, WA
Government

“Like I said before, you are awesome!! Thanks!”

Alan J., Bellevue, WA
Communications

“Thank you so much for the prompt, detail oriented and efficient effort with my order. You can now call me a repeat customer because of this, as the this was a great experience. It’s much appreciated and I swear this work ethic is missing from so many other businesses.”

Christine N., Seattle, WA
Business Services

“Thank you, your group is the best. Number 1 in my book.”

Virginia C., Corvallis, OR
Business Services

“BTP is wonderful to work with! Always seem to know what I need to know before I speak.”

David M., Portland, OR
Financial

“You guys are always so awesome to deal with. Every time I call in you guys are great. I’m going to keep this headset helpline handy.”

Chris W. Wenatchee, WA
Governmment

“This company provides the utmost in customer service. All the folks I have worked with at BTP are very knowledgeable and extremely helpful… I really don’t think you will get this same level of service and knowledge from a office supply store. BTP really is a great company to work with.”

Dwight B., Helena, MT
Government

“Hi Jennifer.  First off… thank you and Marlana so much for all of your assistance each and every day. You two are marvelous!”

David H., Tumwater, WA
Government

“I just needed to let you know that over the last couple of days, Marlana has been a great help to me in setting up my phone and helping me to know what to do. I appreciate her help and hope you do also. Great Customer Service.”

David P., Eugene, OR
Transportation

“Thank youuu sooo much… You are such a pleasure to do business with and so efficient too!”

Lori D., Tacoma, WA
Transportation

“Of course, I am delighted that the cost wil be less. This will be great for our budget. Wow! What great customer service you provide! Thanks again for taking time to email me this information.”

Sundae D., Bremerton, WA
Government

“Jennifer, thanks again very much for both your prompt initial service, and for the very nice follow through with it at this point. Customer Service is such a significant aspect for the success of most entities these days, and you are certainly providing that in a very superior fashion.”

Marc D., Bellevue, WA
Healthcare

“I want to Thank You once again for your help and kindness.  Usually when I pay MORE for something, I’m kind of upset, but the expert way you handled it, didn’t leave me with that feeling at all !!!  Hope the company knows how good their representatives are!”

Steve R., Eaton, OH
Insurance

“I’ve really enjoyed the experiences that I’ve had with you and your team.”

Navy S., Seattle, WA
Communications

“I know I’m  just the “little guy” but I have always received exceptional service and will definitely come to you when I need a new battery, headset, etc… I’m very impressed with your excellent support!!! “

Doug D., Nashua, NH
Finance

“This is why you are a premier vendor. We do appreciate the high quality of support you provide and frequently refer customers to you for help and consultation service. It is a huge relief to have a great headset vendor with the depth of knowledge and superb customer service that BTP offers.”

Gretchen P., Seattle, WA
Government

“I could find it a bit cheaper online, but you folks are doing a heck of a job, we’ll just go with you!”

Dan A., Olympia, WA
Government

Thanks Marilyn, your group is always helpful and prompt!”

Dianne H., Vancouver, WA
Public Utilities

“Thank you for doing this (suggesting a more affordable shipping option for a $4.95 accessory) –  The only reason I accepted is because it is small enough to fit in my mailbox.  Whenever it is too large I always use UPS or FedEx because I never have the time to go to the post office and I also have a concierge where I live that receives UPS and Fedex, but not post office mail.  This level of customer service is almost unheard of online and I appreciate it.  I will be certain to recommend your services to all my friends and their office managers as well.”

John G., Miami Beach, FL
Business Services

“Keep up the excellent customer service!”

Edith C., Mountlake Terrace, WA
Healthcare

“Marilyn, thank you very much for your time and consideration of my phone problem. You provided excellent customer service and I really appreciated your friendliness!”

Gilbert G., Spokane, WA
Government

“You guys are fantastic to work with.”

Evan G., Seattle, WA
Finance

“Eric: I appreciate all your hard work and the excellent job of troubleshooting.”

Gretchen P., Seattle, WA
Government

“I have enjoyed working with all of you. My customers comment all the time on how wonderful you are to them.”

September J., Tacoma, WA
Education

“Thank you!!! That’s one reason I love doing business with BTPI. You always take care of us!”

Jim L., Portland, OR
Finance

“Your customer service has been excellent. I recommend that everyone work with BTP. I don’t get better customer service from anyone. Thank you.”

Dwight B., Helena, MT
Financial

“You are the coolest vendor I have ever worked with!”

Brian M., Hoover, AL
Technology

“You guys are the best. You are the answer people. You and your staff are great. We certainly appreciate your support and service. Thank you.”

Billie B., Denver, CO
Communications

“Thank you for all your help with the changes as well as for all the great support you’ve been providing for us. I truly appreciate the effort and communication that you have put forth to ensure we’re taken care of. Thanks again and have a great week!”

Joseph A., Tallahassee, FL
Electronics

“Holy cow!!!! You and your company are truly great. I am going to save your company info for when we need Plantronics stuff, hands down. Is there anywhere I can do a 100 star review online? Any supervisor of yours to whom I can sing your praises??? Thank you a thousand times.”

Jennifer G., Redwood Falls, MN
Legal

“Thank you for all your generosity and excellent service you have provided us! I always get a lot of compliments about how quickly you fill orders.”

Sally S., Portland, OR
Government

“THANK YOU to all of the staff at BTPI for another year of great service to us!   I have found that you all try to help us fix something if it can be fixed and don’t just immediately rush to sell us something new!  You are honest and you stand behind your products. And, you always give us the TLC we need when we have a set up or usage problem.  Thank you sincerely!”

Shirley B., Auburn, WA
Education

“You all are great to work with – thank you again!”

Donna P., Seattle, WA
Government

“I want to thank you personally for your time and consideration in replacing my broken handset lifter. Thank you for your help. I am amazed at the timeliness of the replacement.”

Ila O., Olympia, WA
Government

“Everyone at BTP has always been very good at helping. You’re #1 in customer service as far as I’m concerned.”

Laird C., Seattle, WA
Government

“As always it is a sincere pleasure to work with your company and I look forward to many more years together.”

September J., Tacoma, WA
Education

“It was a pleasure dealing with you on this transaction. You were extremely patient, informative and helpful and were certainly a major factor in my decision to purchase.”

Dennis F., Philadelphia, PA
Legal

“Excellent customer service as always…”

Lance Y., Olympia, WA
Government

“Marlana is always so helpful and knowledgeable!”

Dianne B., Albuquerque, NM
Communications

“Thanks for being so easy to work with!”

Stacey A., Olympia, WA
Government

“We really appreciate Marlana; she is extremely knowledgeable, helpful and a pleasure to work with.”

Gretchen P., Seattle, WA
Government

“Thanks again, BTPI is tops… Your responsiveness has been unsurpassed by any of the vendors I deal with.”

Tony P., Bremerton, WA
Finance

“Your company was very friendly and super fast!”

Paula M., Bellevue, WA
Utility

“Thank you very much for all the assistance and support BTP has given me. I will not hesitate to recommend your products to any departments.”

Kim R., Anchorage, AK
Education