Our Promise
Our Promise
We want to provide solutions and not create more problems for you.
While our competitors provide the products, we focus on providing the support for those products, so they are properly utilized.
Over 32 years, we have built a culture of people who come to work every day because they want to support our customers (and enjoy learning about our solutions at the same time).
Our business is built on long-term customer relationships, and we realize your first purchase will probably not be your last. Your complete satisfaction is our top priority and that is why we provide in-house support for the following value added services.
Headset Troubleshooting and On-boarding
It is our goal to minimize returns by offering pre-purchase and post-purchase advice and support. Handling returns is expensive and time-consuming and often unnecessary, so please contact us for assistance. Our customer service staff is trained to guide you toward the right product selections.
If for any reason you are not completely satisfied with your purchase, please contact us so we can be of assistance: 800-457-4287. You may reach us live 8am to 5pm Pacific Time. After hours messages are promptly returned the following business day. We also invite your email. If you email, please provide a phone number. Often, some simple advice from our expert staff or a small adjustment will quickly solve your problem.
We encourage new headset users to call us for setup help, plus a quick sound check and training. As part of our total customer service commitment, we will help you become familiarized with your new product and will provide ongoing support as long as you own it.
Headset Return Policy
Exchanges and returns for credit must be requested within 10 days of invoice date. BTP accepts returns within the first 30 days of the invoice date for orders of quantity 20 or less. All transactions are in US Dollars.
Please note: special order and bulk order items are not returnable. For orders of quantity more than 20, we ask that you first test with free samples, and then place a small order to perform a pilot test across all your branches prior to the bigger deployment.
If you need to return or exchange a purchase, please call us first at 800-457-4287 or 425-649-9262 and request a “Return Merchandise Authorization” number (RMA number).
This is very important! Any package received without an RMA number will not be accepted at BTP receiving. Business Telecom Products will exchange your purchase or offer a refund for the full amount minus shipping within the first 30 calendar days from the date of invoice.
To receive a full refund, the product must be returned in “pristine, resalable and good as new” condition in the original packaging including all parts, pieces, warranty information and product boxes. A 20% restocking fee will be charged for any products returned that do not meet the above return packaging requirements. We strongly advise that you insure your return package and ship via a traceable method, such as UPS or USPS Priority Mail. BTP is not responsible for packages lost in transit.
Important: Please write your RMA number (Return Merchandise Authorization) on the outside of your shipping package, not on the product box. Product boxes that have been written on are subject to a 20% restocking fee.
Please ship UPS or FedEx to our physical address:
Business Telecom Products
31924 East Entwistle Street
Carnation, WA 98014
US Postal Service delivers to our PO Box only
Business Telecom Products
PO Box 997
Carnation, WA 98014-0997
Your questions and comments are always welcome at BTP. We look forward to serving you.
Headset Warranty Service
If your headset is not working, first check the obvious: If wireless, does your headset need a new battery? Is it connected and configured correctly? Is your mute button on? To check compatibility or if you have questions, please call us and we will gladly help you troubleshoot and determine if your product needs replacing: 800-457-4287 or 425- 649-9262 (Seattle/Bellevue).
If your headset needs warranty service, the process is quick and easy. Call or email us with the serial number of the headset so we can file a claim on your behalf. Please send it directly to the manufacturer who warranties the equipment. Plantronics (now Poly) and Jabra are the only authorized service centers for the headsets brands we carry. They will promptly exchange your product with a completely refurbished, rebuilt “like new” product. Trained technicians use genuine manufacturer’s parts and test all equipment to factory specifications using the proper testing equipment.
Please note: any unauthorized repairs will void all warranties.