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About Us

Our Story

Headquartered in Carnation, WA, Business Telecom Product (BTP) was founded by Eric and Marilyn Torrison in 1991 with one core principle: gold standard customer service. This young couple from Washington was out to prove that customer and staff centricity builds a business you can be proud of. And that’s been our guiding light for the past three decades.

In 2018, the Torrisons retired and sold the business to Esha Vimawala. The company continued to flourish under Esha’s leadership and won the prestigious partner of the year award in GOLD category in 2021.

32 years

In business



20 years

Average age of the cusotmers


Of calls answered live


Headsets sold

Our Vision

The world has evolved from phones to headsets to video devices, and so has BTP which now offers video conferencing solutions for Teams and Zoom in addition to the headsets.

With 32 years of experience partnering with customer’s telecom teams, BTP’s vision is to be a leading provider of the business communications technologies of all major brands.

Customers benefit from utilizing one vendor for business communications technologies whether it is UCaaS/CCaaS license, headset, or Google Chromebook.

Click here to schedule a call with a technology specialist.

We lead with below brands but support all the major business communications brands.

UCaaS/CCaaS: RingCentral, NICE, Genesys, Nextiva, Crexendo

Equipment: Poly, Jabra, EPOS, Yealink, Google Chromebook, Shokz, Avaya

Our Values

Gold standard customer experience

Good old-fashioned customer service from real people who want to talk with you live. That may seem old-school to some, but it’s why our customers have kept coming back to us for over 25 years.

Reliable Partnerships

Our partnership with our vendors is a key advantage to our customers. Together, we aim to provide one stop shop for all your business communication needs.

Lower cost

We wish to lower your total cost of ownership (TCO) in the long term by providing value-add services. Click here to see our TCO savings calculator.


BTP has partnered with Green Planet 1 to responsibly recycle the products. Customers can return used products at no extra charge. We even have trade-in programs that will put money back into your pocket.

Awards and Certifications

Diversity is at the core of BTP’s culture. Under Esha’s leadership, the company is certified MWBE by WA OMWBE, California Public Utilities Commission (CPUC), WBENC, and NMSDC.

We Ship Nationwide

We purchase our inventory in advance, so most orders ship on the same day.