This week on Thursday, November 15 from 2-4 pm PST – you won’t want to miss this CSSP session. Be sure to sign up to attend the CSSP meetingRead more
This week on Thursday, November 15 from 2-4 pm PST – you won’t want to miss this CSSP session. Be sure to sign up to attend the CSSP meetingRead more
BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more
BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more
USB headsets are becoming more common in the workplace as companies adopt Unified Communications for greater efficiency in communication. This has prompted the question about training – how canRead more
USB headsets are becoming more common in the workplace as companies adopt Unified Communications for greater efficiency in communication. This has prompted the question about training – how canRead more
CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more
CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more
Plantronics wireless office headsets allow you to conference up to 3 additional users to hear both sides of the call. This is great for training new team members orRead more
Plantronics wireless office headsets allow you to conference up to 3 additional users to hear both sides of the call. This is great for training new team members orRead more
Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth. (This assumes yourRead more
Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth. (This assumes yourRead more
The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more
The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more
The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more
The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more
Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more
Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more
Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya’s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more
Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya’s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more
“Nobody raves about average” - Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more
“Nobody raves about average” - Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more
Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”.  Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more
Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”.  Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more
Some of our customers have 24/7 call centers or two shifts that share the same desk. A question we hear often is, “How can we use wireless headsets and shareRead more
Some of our customers have 24/7 call centers or two shifts that share the same desk. A question we hear often is, “How can we use wireless headsets and shareRead more
Office designers have been creating beautiful wide open work environments over the last few years and the trend has caught on. Open plan spaces are designed to promote teamRead more
Office designers have been creating beautiful wide open work environments over the last few years and the trend has caught on. Open plan spaces are designed to promote teamRead more
No matter how much popularity social media stirs, there is no replacement for a live human conversation. The more complex the inquiry, the more important a live phone callRead more
No matter how much popularity social media stirs, there is no replacement for a live human conversation. The more complex the inquiry, the more important a live phone callRead more
The Customer Service and Support Professionals May 28th meeting will bring you up to speed on the latest data tool from Microsoft called Power BI. Whatever your data’s structure,Read more
The Customer Service and Support Professionals May 28th meeting will bring you up to speed on the latest data tool from Microsoft called Power BI. Whatever your data’s structure,Read more
In a previous article published back in March, we mentioned a temporary production hold for 2 new EncorePro headband style headsets. Today Plantronics announced the EncorePro HW510 and HW520 headsetsRead more
In a previous article published back in March, we mentioned a temporary production hold for 2 new EncorePro headband style headsets. Today Plantronics announced the EncorePro HW510 and HW520 headsetsRead more
Is your organization growing and moving people to different workstations? Or maybe you are getting ready to implement UC across the enterprise – either way, here is some helpfulRead more
Is your organization growing and moving people to different workstations? Or maybe you are getting ready to implement UC across the enterprise – either way, here is some helpfulRead more
It has been several years since an upgraded USB headset adapter for corded headsets has been released by Plantronics. DA45 and DA40 have been the high runners and haveRead more
It has been several years since an upgraded USB headset adapter for corded headsets has been released by Plantronics. DA45 and DA40 have been the high runners and haveRead more
Both EncorePro and SupraPlus are in Production We’d like to reiterate both EncorePro and SupraPlus are current Plantronics products. EncorePro is not replacing SupraPlus. If your organization has standardizedRead more
Both EncorePro and SupraPlus are in Production We’d like to reiterate both EncorePro and SupraPlus are current Plantronics products. EncorePro is not replacing SupraPlus. If your organization has standardizedRead more
Plantronics EncorePro 500 Series headsets redefine what customer service centers and offices will be using in the future, and they’re available now at BTP. 3/13/15: Plantronics announced a temporaryRead more
Plantronics EncorePro 500 Series headsets redefine what customer service centers and offices will be using in the future, and they’re available now at BTP. 3/13/15: Plantronics announced a temporaryRead more
You may have already read our blog about this event or learned about it elsewhere, but we wanted to mention it again, just in case you haven’t registered yet orRead more
You may have already read our blog about this event or learned about it elsewhere, but we wanted to mention it again, just in case you haven’t registered yet orRead more
If you haven’t met your training goals yet this year, here is a fantastic value for $79! High Tech High Touch Solutions, Inc. (HTHTS) is presenting another full day ofRead more
If you haven’t met your training goals yet this year, here is a fantastic value for $79! High Tech High Touch Solutions, Inc. (HTHTS) is presenting another full day ofRead more