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Posts in the "Customer Service" Category

Join us at the CSSP Meeting in Bellevue 1/23/18

BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more

Join us at the CSSP Meeting in Bellevue 1/23/18

BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more

Training with USB Headsets

Side-by-Side Rep Training with USB Headsets

USB headsets are becoming more common in the workplace as companies adopt Unified Communications for greater efficiency in communication. This has prompted the question about training – how canRead more

Training with USB Headsets

Side-by-Side Rep Training with USB Headsets

USB headsets are becoming more common in the workplace as companies adopt Unified Communications for greater efficiency in communication. This has prompted the question about training – how canRead more

Customer Service: A Heck of a Challenging Road to Travel

CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more

Customer Service: A Heck of a Challenging Road to Travel

CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more

Conference CS500 or Savi

Conference up to 4 People with W700 & CS500 Series Wireless Headsets

Plantronics wireless office headsets allow you to conference up to 3 additional users to hear both sides of the call. This is great for training new team members orRead more

Conference CS500 or Savi

Conference up to 4 People with W700 & CS500 Series Wireless Headsets

Plantronics wireless office headsets allow you to conference up to 3 additional users to hear both sides of the call. This is great for training new team members orRead more

Why Proper Headset Mic Positioning is Critical

Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth.  (This assumes yourRead more

Why Proper Headset Mic Positioning is Critical

Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth.  (This assumes yourRead more

BTP Sponsors CSSP Winter Celebration in Bellevue

The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more

BTP Sponsors CSSP Winter Celebration in Bellevue

The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more

BTP Sponsors CSSP Meeting in Bellevue, WA

The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more

BTP Sponsors CSSP Meeting in Bellevue, WA

The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more

CSSP Meeting 1/27/16

CSSP Free Event Wednesday Jan 27, 2016

Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more

CSSP Meeting 1/27/16

CSSP Free Event Wednesday Jan 27, 2016

Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more

Avaya + Google + Plantronics

Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya’s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more

Avaya + Google + Plantronics

Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya’s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more

Customer Service Week — October 5-9, 2015

“Nobody raves about average” – Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more

Customer Service Week — October 5-9, 2015

“Nobody raves about average” – Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more

Millennials prefer live conversations.

Study Shows Millennials Prefer Live Customer Service

Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”.  Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more

Millennials prefer live conversations.

Study Shows Millennials Prefer Live Customer Service

Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”.  Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more

Wireless in a multi-shift environment

Wireless Headsets in a Multiple Shift Environment

Some of our customers have 24/7 call centers or two shifts that share the same desk. A question we hear often is, “How can we use wireless headsets and shareRead more

Wireless in a multi-shift environment

Wireless Headsets in a Multiple Shift Environment

Some of our customers have 24/7 call centers or two shifts that share the same desk. A question we hear often is, “How can we use wireless headsets and shareRead more

New Voyager Focus UC wireless headset

B825 Wireless Headset – the New Cone of Silence

Office designers have been creating beautiful wide open work environments over the last few years and the trend has caught on. Open plan spaces are designed to promote teamRead more

New Voyager Focus UC wireless headset

B825 Wireless Headset – the New Cone of Silence

Office designers have been creating beautiful wide open work environments over the last few years and the trend has caught on. Open plan spaces are designed to promote teamRead more

Call Center Jobs Trend is they are Moving Back to the USA

Call Center Jobs Coming Home

No matter how much popularity social media stirs, there is no replacement for a live human conversation. The more complex the inquiry, the more important a live phone callRead more

Call centers move back to USA
Call Center Jobs Trend is they are Moving Back to the USA

Call Center Jobs Coming Home

Call centers move back to USA

No matter how much popularity social media stirs, there is no replacement for a live human conversation. The more complex the inquiry, the more important a live phone callRead more

Drab to Dynamite: The Magic of Power BI

The Customer Service and Support Professionals May 28th meeting will bring you up to speed on the latest data tool from Microsoft called Power BI. Whatever your data’s structure,Read more

Drab to Dynamite: The Magic of Power BI

The Customer Service and Support Professionals May 28th meeting will bring you up to speed on the latest data tool from Microsoft called Power BI. Whatever your data’s structure,Read more

Update for EncorePro 510/520

Newsflash – Availability Update for EncorePro 510/520

In a previous article published back in March, we mentioned a temporary production hold for 2 new EncorePro headband style headsets. Today Plantronics announced the EncorePro HW510 and HW520 headsetsRead more

EncorePro Call Center Headset
Update for EncorePro 510/520

Newsflash – Availability Update for EncorePro 510/520

EncorePro Call Center Headset

In a previous article published back in March, we mentioned a temporary production hold for 2 new EncorePro headband style headsets. Today Plantronics announced the EncorePro HW510 and HW520 headsetsRead more

Moving Savi W700 Series Headsets in 3 Easy Steps

Is your workplace a constant game of musical chairs?

Is your organization growing and moving people to different workstations? Or maybe you are getting ready to implement UC across the enterprise – either way, here is some helpfulRead more

Moving Savi W700 Series Headsets in 3 Easy Steps

Is your workplace a constant game of musical chairs?

Is your organization growing and moving people to different workstations? Or maybe you are getting ready to implement UC across the enterprise – either way, here is some helpfulRead more

Plantronics DA80 Audio Processor for Corded Contact Center Headsets

NEW DA80 Audio Processor for Plantronics Corded Headsets = Smarter Customer Interactions

It has been several years since an upgraded USB headset adapter for corded headsets has been released by Plantronics. DA45 and DA40 have been the high runners and haveRead more

Plantronics DA80 USB Audio Processor
Plantronics DA80 Audio Processor for Corded Contact Center Headsets

NEW DA80 Audio Processor for Plantronics Corded Headsets = Smarter Customer Interactions

Plantronics DA80 USB Audio Processor

It has been several years since an upgraded USB headset adapter for corded headsets has been released by Plantronics. DA45 and DA40 have been the high runners and haveRead more

Obvious differences between EncorePro and SupraPlus

BTP Explains Main Differences in new EncorePro vs. SupraPlus Headsets

Both EncorePro and SupraPlus are in Production We’d like to reiterate both EncorePro and SupraPlus are current Plantronics products. EncorePro is not replacing SupraPlus. If your organization has standardizedRead more

HW520 on contact center agent
Obvious differences between EncorePro and SupraPlus

BTP Explains Main Differences in new EncorePro vs. SupraPlus Headsets

HW520 on contact center agent

Both EncorePro and SupraPlus are in Production We’d like to reiterate both EncorePro and SupraPlus are current Plantronics products. EncorePro is not replacing SupraPlus. If your organization has standardizedRead more

Newest Call Center & Office Headsets Available!

Plantronics EncorePro 500 Series headsets redefine what customer service centers and offices will be using in the future, and they’re available now at BTP. 3/13/15: Plantronics announced a temporaryRead more

Adjustable headband and soft foam ear cushions for all-day comfort

Newest Call Center & Office Headsets Available!

Adjustable headband and soft foam ear cushions for all-day comfort

Plantronics EncorePro 500 Series headsets redefine what customer service centers and offices will be using in the future, and they’re available now at BTP. 3/13/15: Plantronics announced a temporaryRead more

Training for Contact Center and Service Desk Professionals

You may have already read our blog about this event or learned about it elsewhere, but we wanted to mention it again, just in case you haven’t registered yet orRead more

HTHTS CEO, Ivy Meadors

Training for Contact Center and Service Desk Professionals

HTHTS CEO, Ivy Meadors

You may have already read our blog about this event or learned about it elsewhere, but we wanted to mention it again, just in case you haven’t registered yet orRead more

Event – The Art of Service, Leadership and Technology

If you haven’t met your training goals yet this year, here is a fantastic value for $79! High Tech High Touch Solutions, Inc. (HTHTS) is presenting another full day ofRead more

HTHTS Workshop 11/4/14

Event – The Art of Service, Leadership and Technology

HTHTS Workshop 11/4/14

If you haven’t met your training goals yet this year, here is a fantastic value for $79! High Tech High Touch Solutions, Inc. (HTHTS) is presenting another full day ofRead more

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