Plantronics Headset Videos
A curated list of useful videos of latest Plantronics Headsets. Read more
Plantronics Headset Videos
A curated list of useful videos of latest Plantronics Headsets. Read more
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Posts in the "BTP News" Category
Posts in the "BTP News" Category
Plantronics Headset Videos
A curated list of useful videos of latest Plantronics Headsets.Read more
Plantronics Headset Videos
A curated list of useful videos of latest Plantronics Headsets.Read more
The realities of distance education – and how to ensure operational harmony
Set your technological imperatives straight to ensure educational success during the pandemic. The pandemic has pushed the education sector to transform their operations and why they must use theRead more
The realities of distance education – and how to ensure operational harmony
Set your technological imperatives straight to ensure educational success during the pandemic. The pandemic has pushed the education sector to transform their operations and why they must use theRead more
Headsets for “Work From Home (WFH)” or “Remote Working” Employees
Has your company decided to have a part of your workforce to work from home? You are not alone, more and more companies are dispersing their workforce as aRead more
Headsets for “Work From Home (WFH)” or “Remote Working” Employees
Has your company decided to have a part of your workforce to work from home? You are not alone, more and more companies are dispersing their workforce as aRead more
Work From Home – Headset/Camera
As more cases of coronavirus cases are being discovered, many companies are advising the employees to work from home as much as possible. Communication is a critical part ofRead more
Work From Home – Headset/Camera
As more cases of coronavirus cases are being discovered, many companies are advising the employees to work from home as much as possible. Communication is a critical part ofRead more
Troubleshooting Tips: Cisco Phone with Plantronics (now Poly) DECT Wireless Headset
Are you using Plantronics (now Poly) DECT Wireless Headset such as this, and do you see headset turning off after 15 seconds to 1 minute? Most likely this canRead more
Troubleshooting Tips: Cisco Phone with Plantronics (now Poly) DECT Wireless Headset
Are you using Plantronics (now Poly) DECT Wireless Headset such as this, and do you see headset turning off after 15 seconds to 1 minute? Most likely this canRead more
Use headset with Cisco WebEx
Are you transitioning from a physical desk phone to a soft phone? Are you experiencing not being able to hear the remote user or the remote user is notRead more
Use headset with Cisco WebEx
Are you transitioning from a physical desk phone to a soft phone? Are you experiencing not being able to hear the remote user or the remote user is notRead more
Use headset with softphone (Avaya Equinox, Cisco Jabber, WebEx, etc.) on Windows 10
Are you transitioning from a physical desk phone to a soft phone? Are you experiencing that you are not able hear the remote user or the remote user isRead more
Use headset with softphone (Avaya Equinox, Cisco Jabber, WebEx, etc.) on Windows 10
Are you transitioning from a physical desk phone to a soft phone? Are you experiencing that you are not able hear the remote user or the remote user isRead more
CSSP Event November 15, 2018
This week on Thursday, November 15 from 2-4 pm PST – you won’t want to miss this CSSP session. Be sure to sign up to attend the CSSP meetingRead more
CSSP Event November 15, 2018
This week on Thursday, November 15 from 2-4 pm PST – you won’t want to miss this CSSP session. Be sure to sign up to attend the CSSP meetingRead more
Your Invitation to The IT Summit Bellevue – Tuesday, 10/16/18
Please accept this VIP invitation to the top technology event in Washington as a gift from Business Telecom Products. The IT Summit produces technology conferences for executives from theRead more
Your Invitation to The IT Summit Bellevue – Tuesday, 10/16/18
Please accept this VIP invitation to the top technology event in Washington as a gift from Business Telecom Products. The IT Summit produces technology conferences for executives from theRead more
Exciting Plantronics Savi 8200 Series Announced
Savi 8200 Series Wireless Headset Announced at Microsoft Ignite
Today Plantronics is launching the next generation Savi wireless headset system – Savi 8200 series. This professional office headset system is jam-packed with highly desirable features to help combatRead more
Exciting Plantronics Savi 8200 Series Announced
Savi 8200 Series Wireless Headset Announced at Microsoft Ignite
Today Plantronics is launching the next generation Savi wireless headset system – Savi 8200 series. This professional office headset system is jam-packed with highly desirable features to help combatRead more
New Voyager 4200 UC Series Announced
New Voyager 4200 UC Series Bluetooth Wireless Headset
Plantronics created the new Voyager 4200 UC Series as an affordable, entry level Bluetooth wireless headset for business. Plantronics Voyager 4200 UC Series combines many wonderful features you haveRead more
New Voyager 4200 UC Series Announced
New Voyager 4200 UC Series Bluetooth Wireless Headset
Plantronics created the new Voyager 4200 UC Series as an affordable, entry level Bluetooth wireless headset for business. Plantronics Voyager 4200 UC Series combines many wonderful features you haveRead more
Blackwire 300/500 Series End of Life Announcement
Plantronics has announced its end of life for the Blackwire 300 and 500 series USB headsets. Both monaural (single ear) and binaural (double ear) versions are being replaced withRead more
Blackwire 300/500 Series End of Life Announcement
Plantronics has announced its end of life for the Blackwire 300 and 500 series USB headsets. Both monaural (single ear) and binaural (double ear) versions are being replaced withRead more
SupraPlus headsets EOD July 2018
EOL for SupraPlus Headsets – a Great 10 Year Run
Plantronics has announced end of life for popular SupraPlus Wideband series corded office headsets. These headsets have the standard Plantronics Quick Disconnect and they connect to landline desk phonesRead more
SupraPlus headsets EOD July 2018
EOL for SupraPlus Headsets – a Great 10 Year Run
Plantronics has announced end of life for popular SupraPlus Wideband series corded office headsets. These headsets have the standard Plantronics Quick Disconnect and they connect to landline desk phonesRead more
Clarity P340 Handset End of Life Announcement
Plantronics announced that Clarity P340 and P340-M USB Handsets have reached end of life. There is no direct replacement, although a great alternative is Calisto P240 and P240-M USBRead more
Clarity P340 Handset End of Life Announcement
Plantronics announced that Clarity P340 and P340-M USB Handsets have reached end of life. There is no direct replacement, although a great alternative is Calisto P240 and P240-M USBRead more
Managing Noise in the Workplace – Promotion Extended!
Plantronics Voyager promotion has been extended through September 30, 2018! Select Voyager premium Bluetooth headsets are an additional 10% off including 5200 UC, 6200 UC, 8200 UC and FocusRead more
Managing Noise in the Workplace – Promotion Extended!
Plantronics Voyager promotion has been extended through September 30, 2018! Select Voyager premium Bluetooth headsets are an additional 10% off including 5200 UC, 6200 UC, 8200 UC and FocusRead more
Contact Center Trends - CSSP at Nintendo
Contact Center Trends
Attend the next Bi-monthly CSSP Meeting – June 21, 2018 at Nintendo of America in Redmond, WA from 2:00 – 4:30 pm. Wes Pitman of Driva Solutions (works withRead more
Contact Center Trends - CSSP at Nintendo
Contact Center Trends
Attend the next Bi-monthly CSSP Meeting – June 21, 2018 at Nintendo of America in Redmond, WA from 2:00 – 4:30 pm. Wes Pitman of Driva Solutions (works withRead more
Headset Promotion! Managing Noise in the Workplace – Save!
Hurry! Get up to 10% off select Plantronics Voyager Bluetooth headsets from BTP between April 1 and September 30, 2018 – extended! Contact BTP for your special pricing now!Read more
Headset Promotion! Managing Noise in the Workplace – Save!
Hurry! Get up to 10% off select Plantronics Voyager Bluetooth headsets from BTP between April 1 and September 30, 2018 – extended! Contact BTP for your special pricing now!Read more
Plantronics MX10 Amplifier Still Available
Product availability update: Plantronics MX10 audio processor is still available. MX10 multi-device switcher EOL was announced in July 2016, but that has since been reversed. The MX10 Universal Audio ProcessorRead more
Plantronics MX10 Amplifier Still Available
Product availability update: Plantronics MX10 audio processor is still available. MX10 multi-device switcher EOL was announced in July 2016, but that has since been reversed. The MX10 Universal Audio ProcessorRead more
Plantronics to Acquire Polycom
Breaking News! Plantronics to Acquire Polycom
Today (3/28/18) the Unified Communications industry was wowed with the surprising announcement that Plantronics will acquire Polycom. Both companies are headquartered in California and are world leaders in deliveringRead more
Plantronics to Acquire Polycom
Breaking News! Plantronics to Acquire Polycom
Today (3/28/18) the Unified Communications industry was wowed with the surprising announcement that Plantronics will acquire Polycom. Both companies are headquartered in California and are world leaders in deliveringRead more
Voyager 6200 UC Headset Announced
Plantronics announced their first ever enterprise Bluetooth neckband headset. It is designed for softphones so you can pair it to your mobile device and PC with the mini dongleRead more
Voyager 6200 UC Headset Announced
Plantronics announced their first ever enterprise Bluetooth neckband headset. It is designed for softphones so you can pair it to your mobile device and PC with the mini dongleRead more
Join us at the CSSP Meeting in Bellevue 1/23/18
BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more
Join us at the CSSP Meeting in Bellevue 1/23/18
BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more
2017 holiday shipping schedule
2017 Holiday Shipping Schedule
November Wednesday, November 22 – last day of the week orders ship. Thursday, November 23 – closed. Friday, November 24 – closed. December Friday, December 22 – regular shipping day.Read more
2017 holiday shipping schedule
2017 Holiday Shipping Schedule
November Wednesday, November 22 – last day of the week orders ship. Thursday, November 23 – closed. Friday, November 24 – closed. December Friday, December 22 – regular shipping day.Read more
EOL Announcement: Plantronics Voyager Edge UC
Plantronics Announced End of Life for Voyager Edge. Both versions of Voyager Edge UC (B255 202310-01 & B255-M 202320-01) will be manufacturer discontinued. — Update 11/22/17: Plantronics reverses EOL ofRead more
EOL Announcement: Plantronics Voyager Edge UC
Plantronics Announced End of Life for Voyager Edge. Both versions of Voyager Edge UC (B255 202310-01 & B255-M 202320-01) will be manufacturer discontinued. — Update 11/22/17: Plantronics reverses EOL ofRead more
C5200 series
New 5200 Series USB Headsets in Lava Orange
You can’t miss this one – the cords and accents on the new Plantronics 5200 series USB headsets are lava orange color! The latest UC audio device combines someRead more
C5200 series
New 5200 Series USB Headsets in Lava Orange
You can’t miss this one – the cords and accents on the new Plantronics 5200 series USB headsets are lava orange color! The latest UC audio device combines someRead more
Busylight Boosts Skype for Business End User Adoption
How is your Skype for Business rollout going? Usually the biggest hurdle is not the new technology. Most challenges are around changing the mindset and communication habits of endRead more
Busylight Boosts Skype for Business End User Adoption
How is your Skype for Business rollout going? Usually the biggest hurdle is not the new technology. Most challenges are around changing the mindset and communication habits of endRead more
Customer Service: A Heck of a Challenging Road to Travel
CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more
Customer Service: A Heck of a Challenging Road to Travel
CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more
MDA200/MDA220 USB Firmware Update
MDA20/MDA220 USB Firmware Update Version 120, February 15, 2017. What™s New? Improved echo canceling. Added support for Plantronics Hub v3.9. USB friendly name changed to MDA220 USB. Resolved Issues FixedRead more
MDA200/MDA220 USB Firmware Update
MDA20/MDA220 USB Firmware Update Version 120, February 15, 2017. What™s New? Improved echo canceling. Added support for Plantronics Hub v3.9. USB friendly name changed to MDA220 USB. Resolved Issues FixedRead more
Why Proper Headset Mic Positioning is Critical
Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth. (This assumes yourRead more
Why Proper Headset Mic Positioning is Critical
Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth. (This assumes yourRead more
BTP Sponsors CSSP Winter Celebration in Bellevue
The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more
BTP Sponsors CSSP Winter Celebration in Bellevue
The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more
Use Existing Call Center Headsets for PC Training or Softphones
Breaking news for call centers migrating to softphones! Companies who thought they would have to invest in all new USB headsets can keep using their existing corded headsets. PlantronicsRead more
Use Existing Call Center Headsets for PC Training or Softphones
Breaking news for call centers migrating to softphones! Companies who thought they would have to invest in all new USB headsets can keep using their existing corded headsets. PlantronicsRead more
Acquisition of Polycom Completed
Polycom was pleased to announce the completion of their acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, officiallyRead more
Acquisition of Polycom Completed
Polycom was pleased to announce the completion of their acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, officiallyRead more
Jabra Acquires VXi
Two communication headset industry manufacturers combine to strengthen their presence in the North American market. On October 13, 2016 it was officially announced in a press release that GNRead more
Jabra Acquires VXi
Two communication headset industry manufacturers combine to strengthen their presence in the North American market. On October 13, 2016 it was officially announced in a press release that GNRead more
Buy 10 Voyager 5200 UC Headsets & get a FREE Voyager Focus UC!
We are thrilled to announce a Plantronics promotion! BTP customers get a free Voyager Focus UC (valued at $299) when purchasing ten Voyager 5200 UC from BTP. Perfect Pairing Voyager 5200 UCRead more
Buy 10 Voyager 5200 UC Headsets & get a FREE Voyager Focus UC!
We are thrilled to announce a Plantronics promotion! BTP customers get a free Voyager Focus UC (valued at $299) when purchasing ten Voyager 5200 UC from BTP. Perfect Pairing Voyager 5200 UCRead more
Ken Kannappan, Plantronics CEO Retiring
On August 2, 2016 Plantronics announced Ken Kannappan, president and chief executive officer, will retire as CEO. Effective Oct 2, 2016 Joe Burton, Plantronics executive vice president and chief commercialRead more
Ken Kannappan, Plantronics CEO Retiring
On August 2, 2016 Plantronics announced Ken Kannappan, president and chief executive officer, will retire as CEO. Effective Oct 2, 2016 Joe Burton, Plantronics executive vice president and chief commercialRead more
BTP Sponsors CSSP Meeting in Bellevue, WA
The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more
BTP Sponsors CSSP Meeting in Bellevue, WA
The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more
Happy System Administrator Appreciation Day!
Today, July 29th, we salute the System Administrators, the unsung heroes of the day who keep our networks up and are fighting IT issues in the background! We allRead more
Happy System Administrator Appreciation Day!
Today, July 29th, we salute the System Administrators, the unsung heroes of the day who keep our networks up and are fighting IT issues in the background! We allRead more
Manager Pro and Encore Pro
New EncorePro 500 & 700 Headset Series
Plantronics headsets continue to evolve for Unified Communications in the enterprise and call center. Plantronics will soon be offering additional versions of their top-of-the-line EncorePro 500 and 700 seriesRead more
Manager Pro and Encore Pro
New EncorePro 500 & 700 Headset Series
Plantronics headsets continue to evolve for Unified Communications in the enterprise and call center. Plantronics will soon be offering additional versions of their top-of-the-line EncorePro 500 and 700 seriesRead more
New Blackwire C215 & C225 with 3.5mm Connection
When simplicity and price are the top priority for today™s mobile worker, Plantronics corded Blackwire C215 and C225 with a 3.5mm connection can fit the bill. This is aRead more
New Blackwire C215 & C225 with 3.5mm Connection
When simplicity and price are the top priority for today™s mobile worker, Plantronics corded Blackwire C215 and C225 with a 3.5mm connection can fit the bill. This is aRead more
MDA220 Enables Voyager Focus B825 to work with Landline Desk Phones
Plantronics released some exciting news yesterday about the MDA200 Multi Device Adapter – the firmware can now be upgraded (for free) to be compatible with Voyager Focus UC Bluetooth headset!Read more
MDA220 Enables Voyager Focus B825 to work with Landline Desk Phones
Plantronics released some exciting news yesterday about the MDA200 Multi Device Adapter – the firmware can now be upgraded (for free) to be compatible with Voyager Focus UC Bluetooth headset!Read more
Plantronics Manager Pro Asset Analysis Suite Announced
Exciting news for companies using Plantronics Unified Communications headsets! Plantronics has developed a software subscription service that will improve end user experience while giving IT more tools to manageRead more
Plantronics Manager Pro Asset Analysis Suite Announced
Exciting news for companies using Plantronics Unified Communications headsets! Plantronics has developed a software subscription service that will improve end user experience while giving IT more tools to manageRead more
Make Your Reach Limitless!
Have a corded headset that is tying you down and limiting your reach? Try this lightweight Quick Disconnect (QD) to QD coil extension that adds up to 10™ toRead more
Make Your Reach Limitless!
Have a corded headset that is tying you down and limiting your reach? Try this lightweight Quick Disconnect (QD) to QD coil extension that adds up to 10™ toRead more
Immerse in Your Media and be Ready to Answer Calls
Plantronics has taken BackBeat PRO wireless headphones and added a Hi Fidelity USB adapter to the package for the new BackBeat PRO+. This version does not replace BackBeat PRO, but offersRead more
Immerse in Your Media and be Ready to Answer Calls
Plantronics has taken BackBeat PRO wireless headphones and added a Hi Fidelity USB adapter to the package for the new BackBeat PRO+. This version does not replace BackBeat PRO, but offersRead more
With Polycom Trade-In Rebates it’s time to say goodbye to old phones!
In the middle of replacing your old desk phones, conference phones or video conferencing? Don’t throw them away; take advantage of Polycom trade-in rebates! Polycom is offering a wideRead more
With Polycom Trade-In Rebates it’s time to say goodbye to old phones!
In the middle of replacing your old desk phones, conference phones or video conferencing? Don’t throw them away; take advantage of Polycom trade-in rebates! Polycom is offering a wideRead more
Surprise Industry Announcement – Mitel to Acquire Polycom
Update September 27, 2016: The acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, has officially closed. Update July 8,Read more
Surprise Industry Announcement – Mitel to Acquire Polycom
Update September 27, 2016: The acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, has officially closed. Update July 8,Read more
Price Bump on Selected Plantronics Headsets 5/1/16
Plantronics has transformed the quality of communications and collaboration in contact centers, in the office, and even when on the road for over 50 years. This commitment to innovation,Read more
Price Bump on Selected Plantronics Headsets 5/1/16
Plantronics has transformed the quality of communications and collaboration in contact centers, in the office, and even when on the road for over 50 years. This commitment to innovation,Read more
New Busylight UC Omega Helps Skype for Business Users in Open Work Areas
Many companies have rolled out Skype for Business (SfB) and are now realizing they are missing calls. Why? Because some PCs have no speakers or they are muted andRead more
New Busylight UC Omega Helps Skype for Business Users in Open Work Areas
Many companies have rolled out Skype for Business (SfB) and are now realizing they are missing calls. Why? Because some PCs have no speakers or they are muted andRead more
$50 Cash Back on Voyager Legend CS thru April 15, 2016
Plantronics Voyager Legend offers office productivity and mobile flexibility, all in one headset. Enjoy intuitive call management and crystal-clear audio from your mobile phone on the road to yourRead more
$50 Cash Back on Voyager Legend CS thru April 15, 2016
Plantronics Voyager Legend offers office productivity and mobile flexibility, all in one headset. Enjoy intuitive call management and crystal-clear audio from your mobile phone on the road to yourRead more
New Greener Packaging for CS500
In the last couple of months, we began shipping the newly designed CS500 series packaging. In an effort to conserve on materials and move toward greener packaging, Plantronics redesignedRead more
New Greener Packaging for CS500
In the last couple of months, we began shipping the newly designed CS500 series packaging. In an effort to conserve on materials and move toward greener packaging, Plantronics redesignedRead more
CSSP Meeting 1/27/16
CSSP Free Event Wednesday Jan 27, 2016
Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more
CSSP Meeting 1/27/16
CSSP Free Event Wednesday Jan 27, 2016
Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more
How to Avoid Winter Static Electricity
We™re at the time of year again when having the heat cranked up in the office dries out the air and causes static shocks when you walk over carpetingRead more
How to Avoid Winter Static Electricity
We™re at the time of year again when having the heat cranked up in the office dries out the air and causes static shocks when you walk over carpetingRead more
2015 Year-End Holiday Shipping Schedule
Friday, Dec 18 Normal pickup and delivery service. This is the last day to ship UPS 3 Day Select packages to be delivered before Christmas (delivery on Wednesday, DecRead more
2015 Year-End Holiday Shipping Schedule
Friday, Dec 18 Normal pickup and delivery service. This is the last day to ship UPS 3 Day Select packages to be delivered before Christmas (delivery on Wednesday, DecRead more
Christmas Promotion Buy 10 wireless get 1 free
Get a Free Plantronics Wireless Headset in December!
Merry Christmas! Our special holiday promotion will save you hundreds of dollars. If you like the idea of being untethered in the office so you can get more done, you can bet yourRead more
Christmas Promotion Buy 10 wireless get 1 free
Get a Free Plantronics Wireless Headset in December!
Merry Christmas! Our special holiday promotion will save you hundreds of dollars. If you like the idea of being untethered in the office so you can get more done, you can bet yourRead more
Thanksgiving Greeting
At this time of Thanksgiving, we pause to count our blessings. The freedom of this great country in which we live. The opportunity for achievement. The friendship and confidence of our valuedRead more
Thanksgiving Greeting
At this time of Thanksgiving, we pause to count our blessings. The freedom of this great country in which we live. The opportunity for achievement. The friendship and confidence of our valuedRead more
Avaya + Google + Plantronics
Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya™s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more
Avaya + Google + Plantronics
Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya™s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more
Frost & Sullivan 2015 Award for Plantronics
Frost & Sullivan Awards Plantronics for 2015 Global Market Leadership
Plantronics announced October 7, 2015 that it had been named by Frost & Sullivan to receive the 2015 Global Contact Center and Office Headset Market Leadership award. Congratulations to Ken Kannappan,Read more
Frost & Sullivan 2015 Award for Plantronics
Frost & Sullivan Awards Plantronics for 2015 Global Market Leadership
Plantronics announced October 7, 2015 that it had been named by Frost & Sullivan to receive the 2015 Global Contact Center and Office Headset Market Leadership award. Congratulations to Ken Kannappan,Read more
All gave some. Some gave all.
Today is Veteran’s Day in America. We honor those who died in service to our great country to preserve our freedom, our liberty and our nation. Thank you AmericanRead more
All gave some. Some gave all.
Today is Veteran’s Day in America. We honor those who died in service to our great country to preserve our freedom, our liberty and our nation. Thank you AmericanRead more
Trade in Old Headsets for New
Promotion runs through March 31, 2016. Now is your chance to get rid of that hideous box of old broken headsets. Plantronics is offering a $15 manufacturer™s trade in rebateRead more
Trade in Old Headsets for New
Promotion runs through March 31, 2016. Now is your chance to get rid of that hideous box of old broken headsets. Plantronics is offering a $15 manufacturer™s trade in rebateRead more
Blackwire 315/325 Transition Update
The old Blackwire C315 ( PN: 200264-02 and C315-M PN: 200264-01) and C325 headsets (C325 PN: 200263-02 and C325-M PN:200263-01) are being discontinued on December 31, 2015, and willRead more
Blackwire 315/325 Transition Update
The old Blackwire C315 ( PN: 200264-02 and C315-M PN: 200264-01) and C325 headsets (C325 PN: 200263-02 and C325-M PN:200263-01) are being discontinued on December 31, 2015, and willRead more
Customer Service Week ” October 5-9, 2015
“Nobody raves about average” – Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more
Customer Service Week ” October 5-9, 2015
“Nobody raves about average” – Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more
Millennials prefer live conversations.
Study Shows Millennials Prefer Live Customer Service
Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”. Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more
Millennials prefer live conversations.
Study Shows Millennials Prefer Live Customer Service
Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”. Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more
On/off Switch Obsoletes Current Battery
In addendum to our 7/31/15 battery blog below, Plantronics will be discontinuing the current battery (PL-84598-01) for Savi wireless headsets. The replacement (PL-204755-01) has an on/off switch. BTP originally thoughtRead more
On/off Switch Obsoletes Current Battery
In addendum to our 7/31/15 battery blog below, Plantronics will be discontinuing the current battery (PL-84598-01) for Savi wireless headsets. The replacement (PL-204755-01) has an on/off switch. BTP originally thoughtRead more
New Savi Battery has on/off Switch
Plantronics made a surprise announcement to distributors today that we are happy to share. For no additional cost, the portable work-anywhere W440 wireless headset for softphones will soon come withRead more
New Savi Battery has on/off Switch
Plantronics made a surprise announcement to distributors today that we are happy to share. For no additional cost, the portable work-anywhere W440 wireless headset for softphones will soon come withRead more
New Voyager Focus UC wireless headset
B825 Wireless Headset – the New Cone of Silence
Office designers have been creating beautiful wide open work environments over the last few years and the trend has caught on. Open plan spaces are designed to promote teamRead more
New Voyager Focus UC wireless headset
B825 Wireless Headset – the New Cone of Silence
Office designers have been creating beautiful wide open work environments over the last few years and the trend has caught on. Open plan spaces are designed to promote teamRead more
Save $15 on Plantronics Trade In
$15 Encore Headset Trade-In Rebate
It™s time for an Encore! Announcing a $15 Plantronics manufacturer’s rebate for each eligible EncorePro headset purchased when returning a used headset. Promotion period: June 1, 2015 through MarchRead more
Save $15 on Plantronics Trade In
$15 Encore Headset Trade-In Rebate
It™s time for an Encore! Announcing a $15 Plantronics manufacturer’s rebate for each eligible EncorePro headset purchased when returning a used headset. Promotion period: June 1, 2015 through MarchRead more
New Versions of Blackwire 315 & 325 Headsets have 3.5mm Connection
Plantronics chose June 8 at Cisco Live 2015 to announce their updated versions of entry-level Blackwire C315 and C325 corded USB headsets. The two new versions will come with bothRead more
New Versions of Blackwire 315 & 325 Headsets have 3.5mm Connection
Plantronics chose June 8 at Cisco Live 2015 to announce their updated versions of entry-level Blackwire C315 and C325 corded USB headsets. The two new versions will come with bothRead more
Plantronics Unveils New Wireless UC Headset
New Wireless Stereo UC Headset Unveiled
Plantronics announced a new wireless stereo headset to meet the growing need for better worker focus in open work environments. Voyager Focus UC was officially unveiled on June 8Read more
Plantronics Unveils New Wireless UC Headset
New Wireless Stereo UC Headset Unveiled
Plantronics announced a new wireless stereo headset to meet the growing need for better worker focus in open work environments. Voyager Focus UC was officially unveiled on June 8Read more
Pets help relieve stress so their owners can be more affective at work
May is National Pet Month – Meet BTP’s Pets!
National Pet Month is a celebration of the benefits that pets bring to people’s lives – and vice versa. It is observed annually in the United States in MayRead more
Pets help relieve stress so their owners can be more affective at work
May is National Pet Month – Meet BTP’s Pets!
National Pet Month is a celebration of the benefits that pets bring to people’s lives – and vice versa. It is observed annually in the United States in MayRead more
Bluetooth Headsets for Mobile Devices Save Elbows
We’ve all been warned about the traffic dangers of holding a phone while driving. It’s called distracted driving. We are now learning that holding a mobile phone for extended periodsRead more
Bluetooth Headsets for Mobile Devices Save Elbows
We’ve all been warned about the traffic dangers of holding a phone while driving. It’s called distracted driving. We are now learning that holding a mobile phone for extended periodsRead more
Drab to Dynamite: The Magic of Power BI
The Customer Service and Support Professionals May 28th meeting will bring you up to speed on the latest data tool from Microsoft called Power BI. Whatever your data™s structure,Read more
Drab to Dynamite: The Magic of Power BI
The Customer Service and Support Professionals May 28th meeting will bring you up to speed on the latest data tool from Microsoft called Power BI. Whatever your data™s structure,Read more
Update for EncorePro 510/520
Newsflash – Availability Update for EncorePro 510/520
In a previous article published back in March, we mentioned a temporary production hold for 2 new EncorePro headband style headsets. Today Plantronics announced the EncorePro HW510 and HW520 headsetsRead more
Update for EncorePro 510/520
Newsflash – Availability Update for EncorePro 510/520
In a previous article published back in March, we mentioned a temporary production hold for 2 new EncorePro headband style headsets. Today Plantronics announced the EncorePro HW510 and HW520 headsetsRead more
BTP Sponsors Golf Fore Red 8th Consecutive Year
Heart disease is the number one killer of women in America. It is treatable, beatable, and preventable. Yet, it kills more women in our country than any other disease.Read more
BTP Sponsors Golf Fore Red 8th Consecutive Year
Heart disease is the number one killer of women in America. It is treatable, beatable, and preventable. Yet, it kills more women in our country than any other disease.Read more
EncorePro Production Hold
Temporary Production Hold of EncorePro 500 Series
11/16/15 update: Plantronics began full production of EncorePro HW10 and HW520 again a couple of weeks ago. Please let us know if you have any questions. 4/22/15 availability update:Read more
EncorePro Production Hold
Temporary Production Hold of EncorePro 500 Series
11/16/15 update: Plantronics began full production of EncorePro HW10 and HW520 again a couple of weeks ago. Please let us know if you have any questions. 4/22/15 availability update:Read more
Plantronics Blackwire 725 Combats Workplace Noise Pollution
Open concept workplace layouts may lower the barriers for cooperation and teamwork, but with fewer walls you also get more noise and more interruptions. For office workers who spendRead more
Plantronics Blackwire 725 Combats Workplace Noise Pollution
Open concept workplace layouts may lower the barriers for cooperation and teamwork, but with fewer walls you also get more noise and more interruptions. For office workers who spendRead more
Plantronics Receives Quality Honors
Plantronics recently received two high honors from the Mexican government: the œNational Quality Award for 2014 and a brand new honor, the œDistinction to a Journey of Excellence. PresidentRead more
Plantronics Receives Quality Honors
Plantronics recently received two high honors from the Mexican government: the œNational Quality Award for 2014 and a brand new honor, the œDistinction to a Journey of Excellence. PresidentRead more
New Plantronics Battery For Longer Talk Time
Plantronics wireless headsets with date code L4 are shipping with a new battery that has more talk time! If you™re using any of the following models, the new batteryRead more
New Plantronics Battery For Longer Talk Time
Plantronics wireless headsets with date code L4 are shipping with a new battery that has more talk time! If you™re using any of the following models, the new batteryRead more
Lync Becoming Skype for Business
Alan D. Percy, Senior Director of marketing at AudioCodes, recently wrote about the upcoming brand change of Microsoft™s Lync communication service to œSkype for Business, which acknowledges the broadRead more
Lync Becoming Skype for Business
Alan D. Percy, Senior Director of marketing at AudioCodes, recently wrote about the upcoming brand change of Microsoft™s Lync communication service to œSkype for Business, which acknowledges the broadRead more
Obvious differences between EncorePro and SupraPlus
BTP Explains Main Differences in new EncorePro vs. SupraPlus Headsets
Both EncorePro and SupraPlus are in Production We™d like to reiterate both EncorePro and SupraPlus are current Plantronics products. EncorePro is not replacing SupraPlus. If your organization has standardizedRead more
Obvious differences between EncorePro and SupraPlus
BTP Explains Main Differences in new EncorePro vs. SupraPlus Headsets
Both EncorePro and SupraPlus are in Production We™d like to reiterate both EncorePro and SupraPlus are current Plantronics products. EncorePro is not replacing SupraPlus. If your organization has standardizedRead more
Newest Call Center & Office Headsets Available!
Plantronics EncorePro 500 Series headsets redefine what customer service centers and offices will be using in the future, and they™re available now at BTP. 3/13/15: Plantronics announced a temporaryRead more
Newest Call Center & Office Headsets Available!
Plantronics EncorePro 500 Series headsets redefine what customer service centers and offices will be using in the future, and they™re available now at BTP. 3/13/15: Plantronics announced a temporaryRead more
Plantronics headset packaging to be smaller and greener in 2015
Plantronics Packaging Improvements
BTP is pleased to announce that starting in 2015, Plantronics headsets will begin shipping in smaller boxes! This will reduce shipping waste and be greener. Also, the new headsetRead more
Plantronics headset packaging to be smaller and greener in 2015
Plantronics Packaging Improvements
BTP is pleased to announce that starting in 2015, Plantronics headsets will begin shipping in smaller boxes! This will reduce shipping waste and be greener. Also, the new headsetRead more
BTP Holiday Shipping Schedule
BTP Holiday Shipping Schedule
Happy Thanksgiving! BTP will be closed Thursday and Friday, November 27 and 28, so we can celebrate and show thanks with friends and family. Not to mention other activitiesRead more
BTP Holiday Shipping Schedule
BTP Holiday Shipping Schedule
Happy Thanksgiving! BTP will be closed Thursday and Friday, November 27 and 28, so we can celebrate and show thanks with friends and family. Not to mention other activitiesRead more
Headset security? We hear you!
We were excited to see a press release from Plantronics announcing their DECT wireless office headset products”the CS500 and Savi 700 Series”are leading the headset industry toward improved security.Read more
Headset security? We hear you!
We were excited to see a press release from Plantronics announcing their DECT wireless office headset products”the CS500 and Savi 700 Series”are leading the headset industry toward improved security.Read more
IAUG December 11, 2014 NW Chapter Meeting
Attend IAUG Pacific NW Chapter Meeting Dec 11
Sponsored by BTP and Plantronics. BTP is honored to join our Northwest Avaya customers and colleagues as co-sponsor of the December meeting in Tacoma. Registration is now open forRead more
IAUG December 11, 2014 NW Chapter Meeting
Attend IAUG Pacific NW Chapter Meeting Dec 11
Sponsored by BTP and Plantronics. BTP is honored to join our Northwest Avaya customers and colleagues as co-sponsor of the December meeting in Tacoma. Registration is now open forRead more
End of Life and Product Transitions
EOL announcements & model changes
Sponsored by BTP and Plantronics. BTP is honored to join our Northwest Avaya customers and colleagues as co-sponsor of the December meeting in Tacoma. Registration is now open forRead more
End of Life and Product Transitions
EOL announcements & model changes
Sponsored by BTP and Plantronics. BTP is honored to join our Northwest Avaya customers and colleagues as co-sponsor of the December meeting in Tacoma. Registration is now open forRead more
Training for Contact Center and Service Desk Professionals
You may have already read our blog about this event or learned about it elsewhere, but we wanted to mention it again, just in case you haven’t registered yet orRead more
Training for Contact Center and Service Desk Professionals
You may have already read our blog about this event or learned about it elsewhere, but we wanted to mention it again, just in case you haven’t registered yet orRead more
Event – The Art of Service, Leadership and Technology
If you haven™t met your training goals yet this year, here is a fantastic value for $79! High Tech High Touch Solutions, Inc. (HTHTS) is presenting another full day ofRead more
Event – The Art of Service, Leadership and Technology
If you haven™t met your training goals yet this year, here is a fantastic value for $79! High Tech High Touch Solutions, Inc. (HTHTS) is presenting another full day ofRead more
New Plantronics EncorePro Headsets Win Approval at BTP
This week BTP had a chance to see and try on pre-production models of Plantronics new EncorePro HW540 convertible and HW520 dual ear headsets. Wow! They made a veryRead more
New Plantronics EncorePro Headsets Win Approval at BTP
This week BTP had a chance to see and try on pre-production models of Plantronics new EncorePro HW540 convertible and HW520 dual ear headsets. Wow! They made a veryRead more
New Plantronics High Performance Headsets for Contact Centers
Today Plantronics introduced the new EncorePro corded headsets for office and contact centers. The new family includes all wearing styles, and fills a void in the market for a truly comfortable, non-headbandRead more
New Plantronics High Performance Headsets for Contact Centers
Today Plantronics introduced the new EncorePro corded headsets for office and contact centers. The new family includes all wearing styles, and fills a void in the market for a truly comfortable, non-headbandRead more