Plantronics has announced its end of life for the Blackwire 300 and 500 series USB headsets. Both monaural (single ear) and binaural (double ear) versions are being replaced withRead more
Plantronics has announced its end of life for the Blackwire 300 and 500 series USB headsets. Both monaural (single ear) and binaural (double ear) versions are being replaced withRead more
Plantronics has announced end of life for popular SupraPlus Wideband series corded office headsets. These headsets have the standard Plantronics Quick Disconnect and they connect to landline desk phonesRead more
Plantronics has announced end of life for popular SupraPlus Wideband series corded office headsets. These headsets have the standard Plantronics Quick Disconnect and they connect to landline desk phonesRead more
Plantronics announced that Clarity P340 and P340-M USB Handsets have reached end of life. There is no direct replacement, although a great alternative is Calisto P240 and P240-M USBRead more
Plantronics announced that Clarity P340 and P340-M USB Handsets have reached end of life. There is no direct replacement, although a great alternative is Calisto P240 and P240-M USBRead more
Plantronics Voyager promotion has been extended through September 30, 2018! Select Voyager premium Bluetooth headsets are an additional 10% off including 5200 UC, 6200 UC, 8200 UC and FocusRead more
Plantronics Voyager promotion has been extended through September 30, 2018! Select Voyager premium Bluetooth headsets are an additional 10% off including 5200 UC, 6200 UC, 8200 UC and FocusRead more
Attend the next Bi-monthly CSSP Meeting – June 21, 2018 at Nintendo of America in Redmond, WA from 2:00 – 4:30 pm. Wes Pitman of Driva Solutions (works withRead more
Attend the next Bi-monthly CSSP Meeting – June 21, 2018 at Nintendo of America in Redmond, WA from 2:00 – 4:30 pm. Wes Pitman of Driva Solutions (works withRead more
Hurry! Get up to 10% off select Plantronics Voyager Bluetooth headsets from BTP between April 1 and June 30, 2018 September 30, 2018 – extended! Contact BTP for yourRead more
Hurry! Get up to 10% off select Plantronics Voyager Bluetooth headsets from BTP between April 1 and June 30, 2018 September 30, 2018 – extended! Contact BTP for yourRead more
Product availability update: Plantronics MX10 audio processor is still available. MX10 multi-device switcher EOL was announced in July 2016, but that has since been reversed. The MX10 Universal Audio ProcessorRead more
Product availability update: Plantronics MX10 audio processor is still available. MX10 multi-device switcher EOL was announced in July 2016, but that has since been reversed. The MX10 Universal Audio ProcessorRead more
Today the Unified Communications industry was wowed with the surprising announcement that Plantronics will acquire Polycom. Both companies are headquartered in California and are world leaders in delivering highRead more
Today the Unified Communications industry was wowed with the surprising announcement that Plantronics will acquire Polycom. Both companies are headquartered in California and are world leaders in delivering highRead more
Plantronics announced their first ever enterprise Bluetooth neckband headset. It is designed for softphones so you can pair it to your mobile device and PC with the mini dongleRead more
Plantronics announced their first ever enterprise Bluetooth neckband headset. It is designed for softphones so you can pair it to your mobile device and PC with the mini dongleRead more
BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more
BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more
November Wednesday, November 22 – last day of the week orders ship. Thursday, November 23 – closed. Friday, November 24 – closed. December Friday, December 22 – regular shipping day.Read more
November Wednesday, November 22 – last day of the week orders ship. Thursday, November 23 – closed. Friday, November 24 – closed. December Friday, December 22 – regular shipping day.Read more
Plantronics Announced End of Life for Voyager Edge. Both versions of Voyager Edge UC (B255 202310-01 & B255-M 202320-01) will be manufacturer discontinued. — Update 11/22/17: Plantronics reverses EOL ofRead more
Plantronics Announced End of Life for Voyager Edge. Both versions of Voyager Edge UC (B255 202310-01 & B255-M 202320-01) will be manufacturer discontinued. — Update 11/22/17: Plantronics reverses EOL ofRead more
You can’t miss this one – the cords and accents on the new Plantronics 5200 series USB headsets are lava orange color! The latest UC audio device combines someRead more
You can’t miss this one – the cords and accents on the new Plantronics 5200 series USB headsets are lava orange color! The latest UC audio device combines someRead more
How is your Skype for Business rollout going? Usually the biggest hurdle is not the new technology. Most challenges are around changing the mindset and communication habits of endRead more
How is your Skype for Business rollout going? Usually the biggest hurdle is not the new technology. Most challenges are around changing the mindset and communication habits of endRead more
CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more
CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more
MDA20/MDA220 USB Firmware Update Version 120, February 15, 2017. What’s New? Improved echo canceling. Added support for Plantronics Hub v3.9. USB friendly name changed to MDA220 USB. Resolved Issues FixedRead more
MDA20/MDA220 USB Firmware Update Version 120, February 15, 2017. What’s New? Improved echo canceling. Added support for Plantronics Hub v3.9. USB friendly name changed to MDA220 USB. Resolved Issues FixedRead more
Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth. (This assumes yourRead more
Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth. (This assumes yourRead more
The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more
The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more
Breaking news for call centers migrating to softphones! Companies who thought they would have to invest in all new USB headsets can keep using their existing corded headsets. PlantronicsRead more
Breaking news for call centers migrating to softphones! Companies who thought they would have to invest in all new USB headsets can keep using their existing corded headsets. PlantronicsRead more
Polycom was pleased to announce the completion of their acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, officiallyRead more
Polycom was pleased to announce the completion of their acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, officiallyRead more
Two communication headset industry manufacturers combine to strengthen their presence in the North American market. On October 13, 2016 it was officially announced in a press release that GNRead more
Two communication headset industry manufacturers combine to strengthen their presence in the North American market. On October 13, 2016 it was officially announced in a press release that GNRead more
We are thrilled to announce a Plantronics promotion! BTP customers get a free Voyager Focus UC (valued at $299) when purchasing ten Voyager 5200 UC from BTP. Perfect Pairing Voyager 5200 UCRead more
We are thrilled to announce a Plantronics promotion! BTP customers get a free Voyager Focus UC (valued at $299) when purchasing ten Voyager 5200 UC from BTP. Perfect Pairing Voyager 5200 UCRead more
On August 2, 2016 Plantronics announced Ken Kannappan, president and chief executive officer, will retire as CEO. Effective Oct 2, 2016 Joe Burton, Plantronics executive vice president and chief commercialRead more
On August 2, 2016 Plantronics announced Ken Kannappan, president and chief executive officer, will retire as CEO. Effective Oct 2, 2016 Joe Burton, Plantronics executive vice president and chief commercialRead more
The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more
The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more
Today, July 29th, we salute the System Administrators, the unsung heroes of the day who keep our networks up and are fighting IT issues in the background! We allRead more
Today, July 29th, we salute the System Administrators, the unsung heroes of the day who keep our networks up and are fighting IT issues in the background! We allRead more
Plantronics headsets continue to evolve for Unified Communications in the enterprise and call center. Plantronics will soon be offering additional versions of their top-of-the-line EncorePro 500 and 700 seriesRead more
Plantronics headsets continue to evolve for Unified Communications in the enterprise and call center. Plantronics will soon be offering additional versions of their top-of-the-line EncorePro 500 and 700 seriesRead more
When simplicity and price are the top priority for today’s mobile worker, Plantronics corded Blackwire C215 and C225 with a 3.5mm connection can fit the bill. This is aRead more
When simplicity and price are the top priority for today’s mobile worker, Plantronics corded Blackwire C215 and C225 with a 3.5mm connection can fit the bill. This is aRead more
Plantronics released some exciting news yesterday about the MDA200 Multi Device Adapter – the firmware can now be upgraded (for free) to be compatible with Voyager Focus UC Bluetooth headset!Read more
Plantronics released some exciting news yesterday about the MDA200 Multi Device Adapter – the firmware can now be upgraded (for free) to be compatible with Voyager Focus UC Bluetooth headset!Read more
Exciting news for companies using Plantronics Unified Communications headsets! Plantronics has developed a software subscription service that will improve end user experience while giving IT more tools to manageRead more
Exciting news for companies using Plantronics Unified Communications headsets! Plantronics has developed a software subscription service that will improve end user experience while giving IT more tools to manageRead more
Have a corded headset that is tying you down and limiting your reach? Try this lightweight Quick Disconnect (QD) to QD coil extension that adds up to 10’ toRead more
Have a corded headset that is tying you down and limiting your reach? Try this lightweight Quick Disconnect (QD) to QD coil extension that adds up to 10’ toRead more
Plantronics has taken BackBeat PRO wireless headphones and added a Hi Fidelity USB adapter to the package for the new BackBeat PRO+. This version does not replace BackBeat PRO, but offersRead more
Plantronics has taken BackBeat PRO wireless headphones and added a Hi Fidelity USB adapter to the package for the new BackBeat PRO+. This version does not replace BackBeat PRO, but offersRead more
In the middle of replacing your old desk phones, conference phones or video conferencing? Don’t throw them away; take advantage of Polycom trade-in rebates! Polycom is offering a wideRead more
In the middle of replacing your old desk phones, conference phones or video conferencing? Don’t throw them away; take advantage of Polycom trade-in rebates! Polycom is offering a wideRead more
Update September 27, 2016: The acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, has officially closed. Update July 8,Read more
Update September 27, 2016: The acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, has officially closed. Update July 8,Read more
Plantronics has transformed the quality of communications and collaboration in contact centers, in the office, and even when on the road for over 50 years. This commitment to innovation,Read more
Plantronics has transformed the quality of communications and collaboration in contact centers, in the office, and even when on the road for over 50 years. This commitment to innovation,Read more
Many companies have rolled out Skype for Business (SfB) and are now realizing they are missing calls. Why? Because some PCs have no speakers or they are muted andRead more
Many companies have rolled out Skype for Business (SfB) and are now realizing they are missing calls. Why? Because some PCs have no speakers or they are muted andRead more
Plantronics Voyager Legend offers office productivity and mobile flexibility, all in one headset. Enjoy intuitive call management and crystal-clear audio from your mobile phone on the road to yourRead more
Plantronics Voyager Legend offers office productivity and mobile flexibility, all in one headset. Enjoy intuitive call management and crystal-clear audio from your mobile phone on the road to yourRead more
In the last couple of months, we began shipping the newly designed CS500 series packaging. In an effort to conserve on materials and move toward greener packaging, Plantronics redesignedRead more
In the last couple of months, we began shipping the newly designed CS500 series packaging. In an effort to conserve on materials and move toward greener packaging, Plantronics redesignedRead more
Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more
Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more
We’re at the time of year again when having the heat cranked up in the office dries out the air and causes static shocks when you walk over carpetingRead more
We’re at the time of year again when having the heat cranked up in the office dries out the air and causes static shocks when you walk over carpetingRead more
Friday, Dec 18 Normal pickup and delivery service. This is the last day to ship UPS 3 Day Select packages to be delivered before Christmas (delivery on Wednesday, DecRead more
Friday, Dec 18 Normal pickup and delivery service. This is the last day to ship UPS 3 Day Select packages to be delivered before Christmas (delivery on Wednesday, DecRead more
Merry Christmas! Our special holiday promotion will save you hundreds of dollars. If you like the idea of being untethered in the office so you can get more done, you can bet yourRead more
Merry Christmas! Our special holiday promotion will save you hundreds of dollars. If you like the idea of being untethered in the office so you can get more done, you can bet yourRead more
At this time of Thanksgiving, we pause to count our blessings. The freedom of this great country in which we live. The opportunity for achievement. The friendship and confidence of our valuedRead more
At this time of Thanksgiving, we pause to count our blessings. The freedom of this great country in which we live. The opportunity for achievement. The friendship and confidence of our valuedRead more
Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya’s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more
Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya’s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more
Plantronics announced October 7, 2015 that it had been named by Frost & Sullivan to receive the 2015 Global Contact Center and Office Headset Market Leadership award. Congratulations to Ken Kannappan,Read more
Plantronics announced October 7, 2015 that it had been named by Frost & Sullivan to receive the 2015 Global Contact Center and Office Headset Market Leadership award. Congratulations to Ken Kannappan,Read more
Today is Veteran’s Day in America. We honor those who died in service to our great country to preserve our freedom, our liberty and our nation. Thank you AmericanRead more
Today is Veteran’s Day in America. We honor those who died in service to our great country to preserve our freedom, our liberty and our nation. Thank you AmericanRead more
Promotion runs through March 31, 2016. Now is your chance to get rid of that hideous box of old broken headsets. Plantronics is offering a $15 manufacturer’s trade in rebateRead more
Promotion runs through March 31, 2016. Now is your chance to get rid of that hideous box of old broken headsets. Plantronics is offering a $15 manufacturer’s trade in rebateRead more
The old Blackwire C315 ( PN: 200264-02 and C315-M PN: 200264-01) and C325 headsets (C325 PN: 200263-02 and C325-M PN:200263-01) are being discontinued on December 31, 2015, and willRead more
The old Blackwire C315 ( PN: 200264-02 and C315-M PN: 200264-01) and C325 headsets (C325 PN: 200263-02 and C325-M PN:200263-01) are being discontinued on December 31, 2015, and willRead more
“Nobody raves about average” – Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more
“Nobody raves about average” – Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more
Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”. Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more
Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”. Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more
In addendum to our 7/31/15 battery blog below, Plantronics will be discontinuing the current battery (PL-84598-01) for Savi wireless headsets. The replacement (PL-204755-01) has an on/off switch. BTP originally thoughtRead more
In addendum to our 7/31/15 battery blog below, Plantronics will be discontinuing the current battery (PL-84598-01) for Savi wireless headsets. The replacement (PL-204755-01) has an on/off switch. BTP originally thoughtRead more
Plantronics made a surprise announcement to distributors today that we are happy to share. For no additional cost, the portable work-anywhere W440 wireless headsetfor softphones will soon come withRead more
Plantronics made a surprise announcement to distributors today that we are happy to share. For no additional cost, the portable work-anywhere W440 wireless headsetfor softphones will soon come withRead more
Office designers have been creating beautiful wide open work environments over the last few years and the trend has caught on. Open plan spaces are designed to promote teamRead more
Office designers have been creating beautiful wide open work environments over the last few years and the trend has caught on. Open plan spaces are designed to promote teamRead more
It’s time for an Encore! Announcing a $15 Plantronics manufacturer’s rebate for each eligible EncorePro headset purchased when returning a used headset. Promotion period: June 1, 2015 through MarchRead more
It’s time for an Encore! Announcing a $15 Plantronics manufacturer’s rebate for each eligible EncorePro headset purchased when returning a used headset. Promotion period: June 1, 2015 through MarchRead more
Plantronics chose June 8 at Cisco Live 2015 to announce their updated versions of entry-level Blackwire C315 and C325 corded USB headsets. The two new versions will come with bothRead more
Plantronics chose June 8 at Cisco Live 2015 to announce their updated versions of entry-level Blackwire C315 and C325 corded USB headsets. The two new versions will come with bothRead more
Plantronics announced a new wireless stereo headset to meet the growing need for better worker focus in open work environments. Voyager Focus UC was officially unveiled on June 8Read more
Plantronics announced a new wireless stereo headset to meet the growing need for better worker focus in open work environments. Voyager Focus UC was officially unveiled on June 8Read more
National Pet Month is a celebration of the benefits that pets bring to people’s lives – and vice versa. It is observed annually in the United States in MayRead more
National Pet Month is a celebration of the benefits that pets bring to people’s lives – and vice versa. It is observed annually in the United States in MayRead more
We’ve all been warned about the traffic dangers of holding a phone while driving. It’s called distracted driving. We are now learning that holding a mobile phone for extended periodsRead more
We’ve all been warned about the traffic dangers of holding a phone while driving. It’s called distracted driving. We are now learning that holding a mobile phone for extended periodsRead more
The Customer Service and Support Professionals May 28th meeting will bring you up to speed on the latest data tool from Microsoft called Power BI. Whatever your data’s structure,Read more
The Customer Service and Support Professionals May 28th meeting will bring you up to speed on the latest data tool from Microsoft called Power BI. Whatever your data’s structure,Read more
In a previous article published back in March, we mentioned a temporary production hold for 2 new EncorePro headband style headsets. Today Plantronics announced the EncorePro HW510 and HW520 headsetsRead more
In a previous article published back in March, we mentioned a temporary production hold for 2 new EncorePro headband style headsets. Today Plantronics announced the EncorePro HW510 and HW520 headsetsRead more
Heart disease is the number one killer of women in America. It is treatable, beatable, and preventable. Yet, it kills more women in our country than any other disease.Read more
Heart disease is the number one killer of women in America. It is treatable, beatable, and preventable. Yet, it kills more women in our country than any other disease.Read more
11/16/15 update: Plantronics began full production of EncorePro HW10 and HW520 again a couple of weeks ago. Please let us know if you have any questions. 4/22/15 availability update:Read more
11/16/15 update: Plantronics began full production of EncorePro HW10 and HW520 again a couple of weeks ago. Please let us know if you have any questions. 4/22/15 availability update:Read more
Open concept workplace layouts may lower the barriers for cooperation and teamwork, but with fewer walls you also get more noise and more interruptions. For office workers who spendRead more
Open concept workplace layouts may lower the barriers for cooperation and teamwork, but with fewer walls you also get more noise and more interruptions. For office workers who spendRead more
Plantronics recently received two high honors from the Mexican government: the “National Quality Award for 2014” and a brand new honor, the “Distinction to a Journey of Excellence.” PresidentRead more
Plantronics recently received two high honors from the Mexican government: the “National Quality Award for 2014” and a brand new honor, the “Distinction to a Journey of Excellence.” PresidentRead more
Plantronics wireless headsets with date code L4 are shipping with a new battery that has more talk time! If you’re using any of the following models, the new batteryRead more
Plantronics wireless headsets with date code L4 are shipping with a new battery that has more talk time! If you’re using any of the following models, the new batteryRead more
Alan D. Percy, Senior Director of marketing at AudioCodes, recently wrote about the upcoming brand change of Microsoft’s Lync communication service to “Skype for Business,” which acknowledges the broadRead more
Alan D. Percy, Senior Director of marketing at AudioCodes, recently wrote about the upcoming brand change of Microsoft’s Lync communication service to “Skype for Business,” which acknowledges the broadRead more
Both EncorePro and SupraPlus are in Production We’d like to reiterate both EncorePro and SupraPlus are current Plantronics products. EncorePro is not replacing SupraPlus. If your organization has standardizedRead more
Both EncorePro and SupraPlus are in Production We’d like to reiterate both EncorePro and SupraPlus are current Plantronics products. EncorePro is not replacing SupraPlus. If your organization has standardizedRead more
Plantronics EncorePro 500 Series headsets redefine what customer service centers and offices will be using in the future, and they’re available now at BTP. 3/13/15: Plantronics announced a temporaryRead more
Plantronics EncorePro 500 Series headsets redefine what customer service centers and offices will be using in the future, and they’re available now at BTP. 3/13/15: Plantronics announced a temporaryRead more
BTP is pleased to announce that starting in 2015, Plantronics headsets will begin shipping in smaller boxes! This will reduce shipping waste and be greener. Also, the new headsetRead more
BTP is pleased to announce that starting in 2015, Plantronics headsets will begin shipping in smaller boxes! This will reduce shipping waste and be greener. Also, the new headsetRead more
Happy Thanksgiving! BTP will be closed Thursday and Friday, November 27 and 28, so we can celebrate and show thanks with friends and family. Not to mention other activitiesRead more
Happy Thanksgiving! BTP will be closed Thursday and Friday, November 27 and 28, so we can celebrate and show thanks with friends and family. Not to mention other activitiesRead more
We were excited to see a press release from Plantronics announcing their DECT wireless office headset products—the CS500 and Savi 700 Series—are leading the headset industry toward improved security.Read more
We were excited to see a press release from Plantronics announcing their DECT wireless office headset products—the CS500 and Savi 700 Series—are leading the headset industry toward improved security.Read more
Sponsored by BTP and Plantronics. BTP is honored to join our Northwest Avaya customers and colleagues as co-sponsor of the December meeting in Tacoma. Registration is now open forRead more
Sponsored by BTP and Plantronics. BTP is honored to join our Northwest Avaya customers and colleagues as co-sponsor of the December meeting in Tacoma. Registration is now open forRead more
Sponsored by BTP and Plantronics. BTP is honored to join our Northwest Avaya customers and colleagues as co-sponsor of the December meeting in Tacoma. Registration is now open forRead more
Sponsored by BTP and Plantronics. BTP is honored to join our Northwest Avaya customers and colleagues as co-sponsor of the December meeting in Tacoma. Registration is now open forRead more
You may have already read our blog about this event or learned about it elsewhere, but we wanted to mention it again, just in case you haven’t registered yet orRead more
You may have already read our blog about this event or learned about it elsewhere, but we wanted to mention it again, just in case you haven’t registered yet orRead more
If you haven’t met your training goals yet this year, here is a fantastic value for $79! High Tech High Touch Solutions, Inc. (HTHTS) is presenting another full day ofRead more
If you haven’t met your training goals yet this year, here is a fantastic value for $79! High Tech High Touch Solutions, Inc. (HTHTS) is presenting another full day ofRead more
This week BTP had a chance to see and try on pre-production models of Plantronics new EncorePro HW540 convertible and HW520 dual ear headsets. Wow! They made a veryRead more
This week BTP had a chance to see and try on pre-production models of Plantronics new EncorePro HW540 convertible and HW520 dual ear headsets. Wow! They made a veryRead more
Today Plantronics introduced the new EncorePro corded headsets for office and contact centers. The new family includes all wearing styles, and fills a void in the market for a truly comfortable, non-headbandRead more
Today Plantronics introduced the new EncorePro corded headsets for office and contact centers. The new family includes all wearing styles, and fills a void in the market for a truly comfortable, non-headbandRead more