The release of the Poly’s updated Savi 8400 series comes with some important questions to answer: “Is this new unit for me, and how do I know??” Read onRead more
The release of the Poly’s updated Savi 8400 series comes with some important questions to answer: “Is this new unit for me, and how do I know??” Read onRead more
Wireless headsets seem much more complex than their wired counterparts, but are they really? It seems like there are so many things that can go wrong with a wirelessRead more
Wireless headsets seem much more complex than their wired counterparts, but are they really? It seems like there are so many things that can go wrong with a wirelessRead more
The other new unit update for Fall 2023 comes in the form of the larger earpads and more comfortable wearing style of the new Savi 7400. If you’re lookingRead more
The other new unit update for Fall 2023 comes in the form of the larger earpads and more comfortable wearing style of the new Savi 7400. If you’re lookingRead more
Speakerphones are a versatile, portable solution for those who need good sound and powerful microphones wherever their work takes them. These aren’t the large bricks of old, taking upRead more
Speakerphones are a versatile, portable solution for those who need good sound and powerful microphones wherever their work takes them. These aren’t the large bricks of old, taking upRead more
Headsets are an essential tool for businesses that rely on phone and video conferencing. The right headsets can help improve productivity and reduce the number of IT helpdesk ticketsRead more
Headsets are an essential tool for businesses that rely on phone and video conferencing. The right headsets can help improve productivity and reduce the number of IT helpdesk ticketsRead more
In-patient nurses are the lifeblood of the healthcare system. They spend a significant amount of time communicating with patients, other nurses, and family members. Their roles are intricate andRead more
In-patient nurses are the lifeblood of the healthcare system. They spend a significant amount of time communicating with patients, other nurses, and family members. Their roles are intricate andRead more
Retail employees are the reason commerce can flow. Their role communicates with customers, other employees, suppliers and contractors. According to a study by the National Retail Federation (NRF), retailRead more
Retail employees are the reason commerce can flow. Their role communicates with customers, other employees, suppliers and contractors. According to a study by the National Retail Federation (NRF), retailRead more
Hybrid work is our norm now, and having audio devices that travel well and do exactly what you need in meetings is more important than ever. Device companies recognizeRead more
Hybrid work is our norm now, and having audio devices that travel well and do exactly what you need in meetings is more important than ever. Device companies recognizeRead more
Are you shopping for call center headsets, but aren’t sure where to start? We’ve been providing call center headsets to customers for over 2 decades and have seen theRead more
Are you shopping for call center headsets, but aren’t sure where to start? We’ve been providing call center headsets to customers for over 2 decades and have seen theRead more
Now updated for 2023: Side-by-Side Training with USB headsets is still one of our most popular blog posts to date. USB headsets are now the norm for both remoteRead more
Now updated for 2023: Side-by-Side Training with USB headsets is still one of our most popular blog posts to date. USB headsets are now the norm for both remoteRead more
We have some exciting Poly promotions to announce for March 2023! Blackwire (USB) and Voyager (Bluetooth) headsets are eligible for instant rebates when 20+ quantity is purchased. FREE QDRead more
We have some exciting Poly promotions to announce for March 2023! Blackwire (USB) and Voyager (Bluetooth) headsets are eligible for instant rebates when 20+ quantity is purchased. FREE QDRead more
What are the differences between all the different noise cancellations, and what works best for you? Let’s get into it. Here’s the deal: Not all noise cancelling headsets areRead more
What are the differences between all the different noise cancellations, and what works best for you? Let’s get into it. Here’s the deal: Not all noise cancelling headsets areRead more
Chances are, you found your way here because you’re having a specific problem with your Poly headset that works in tandem with a BT700 USB dongle. You likely ownRead more
Chances are, you found your way here because you’re having a specific problem with your Poly headset that works in tandem with a BT700 USB dongle. You likely ownRead more
Depending on the softphone your company is utilizing, whether or not you can use your headset may be connected to your PC’s browser settings. Softphones like NICE’s CXone andRead more
Depending on the softphone your company is utilizing, whether or not you can use your headset may be connected to your PC’s browser settings. Softphones like NICE’s CXone andRead more
Wired headsets should be the most simple type of headset, right? So why is there suddenly no sound? Why can’t you use your microphone in that Teams call? EvenRead more
Wired headsets should be the most simple type of headset, right? So why is there suddenly no sound? Why can’t you use your microphone in that Teams call? EvenRead more
Chances are, if you’ve ever called into a technology helpline, you’ve heard the term “Have you tried turning it off, and back on again?” at least once. These kindsRead more
Chances are, if you’ve ever called into a technology helpline, you’ve heard the term “Have you tried turning it off, and back on again?” at least once. These kindsRead more
When should you say goodbye to that old headset? You’ve had the same headset for years now, and it’s served you well. It’s been perfect for your needs, hasRead more
When should you say goodbye to that old headset? You’ve had the same headset for years now, and it’s served you well. It’s been perfect for your needs, hasRead more
Congratulations on your new headset! As you unbox the device and its various wires and cradles, you might find a small square USB plug that seems randomly placed inRead more
Congratulations on your new headset! As you unbox the device and its various wires and cradles, you might find a small square USB plug that seems randomly placed inRead more
While shopping around for products on our site, you’ve likely noticed that there are several versions of the same headset. Plantronics S8220UC or S8220-M? Jabra Evolve 75 MS orRead more
While shopping around for products on our site, you’ve likely noticed that there are several versions of the same headset. Plantronics S8220UC or S8220-M? Jabra Evolve 75 MS orRead more
The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). The built-in sensor presence pauses streaming media when you remove the headset, making sure youRead more
The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). The built-in sensor presence pauses streaming media when you remove the headset, making sure youRead more
Poly announced a new family of headsets called “Savi 7300 Series“, and it is touted as an ultra secure DECT headset in the market! For those organizations that doRead more
Poly announced a new family of headsets called “Savi 7300 Series“, and it is touted as an ultra secure DECT headset in the market! For those organizations that doRead more
Set your technological imperatives straight to ensure educational success during the pandemic. The pandemic has pushed the education sector to transform their operations and why they must use theRead more
Set your technological imperatives straight to ensure educational success during the pandemic. The pandemic has pushed the education sector to transform their operations and why they must use theRead more
Has your company decided to have a part of your workforce to work from home? You are not alone, more and more companies are dispersing their workforce as aRead more
Has your company decided to have a part of your workforce to work from home? You are not alone, more and more companies are dispersing their workforce as aRead more
As more cases of coronavirus cases are being discovered, many companies are advising the employees to work from home as much as possible. Communication is a critical part ofRead more
As more cases of coronavirus cases are being discovered, many companies are advising the employees to work from home as much as possible. Communication is a critical part ofRead more
Are you transitioning from a physical desk phone to a soft phone? Are you experiencing not being able to hear the remote user or the remote user is notRead more
Are you transitioning from a physical desk phone to a soft phone? Are you experiencing not being able to hear the remote user or the remote user is notRead more
Are you transitioning from a physical desk phone to a soft phone? Are you experiencing the issue of not being able to hear the remote user, or is theRead more
Are you transitioning from a physical desk phone to a soft phone? Are you experiencing the issue of not being able to hear the remote user, or is theRead more
This week on Thursday, November 15 from 2-4 pm PST – you won’t want to miss this CSSP session. Be sure to sign up to attend the CSSP meetingRead more
This week on Thursday, November 15 from 2-4 pm PST – you won’t want to miss this CSSP session. Be sure to sign up to attend the CSSP meetingRead more
Please accept this VIP invitation to the top technology event in Washington as a gift from Business Telecom Products. The IT Summit produces technology conferences for executives from theRead more
Please accept this VIP invitation to the top technology event in Washington as a gift from Business Telecom Products. The IT Summit produces technology conferences for executives from theRead more
Today Plantronics is launching the next generation Savi wireless headset system – Savi 8200 series. This professional office headset system is jam-packed with highly desirable features to help combatRead more
Today Plantronics is launching the next generation Savi wireless headset system – Savi 8200 series. This professional office headset system is jam-packed with highly desirable features to help combatRead more
Plantronics created the new Voyager 4200 UC Series as an affordable, entry level Bluetooth wireless headset for business. Plantronics Voyager 4200 UC Series combines many wonderful features you haveRead more
Plantronics created the new Voyager 4200 UC Series as an affordable, entry level Bluetooth wireless headset for business. Plantronics Voyager 4200 UC Series combines many wonderful features you haveRead more
Plantronics has announced its end of life for the Blackwire 300 and 500 series USB headsets. Both monaural (single ear) and binaural (double ear) versions are being replaced withRead more
Plantronics has announced its end of life for the Blackwire 300 and 500 series USB headsets. Both monaural (single ear) and binaural (double ear) versions are being replaced withRead more
BTP is excited to announce a special manufacturer sponsored Savi Summer Savings promotion. For a limited time get up to 20% off Plantronics Savi 700 and 400 Series wireless officeRead more
BTP is excited to announce a special manufacturer sponsored Savi Summer Savings promotion. For a limited time get up to 20% off Plantronics Savi 700 and 400 Series wireless officeRead more
Plantronics has announced end of life for popular SupraPlus Wideband series corded office headsets. These headsets have the standard Plantronics Quick Disconnect and they connect to landline desk phonesRead more
Plantronics has announced end of life for popular SupraPlus Wideband series corded office headsets. These headsets have the standard Plantronics Quick Disconnect and they connect to landline desk phonesRead more
Plantronics announced that Clarity P340 and P340-M USB Handsets have reached end of life. There is no direct replacement, although a great alternative is Calisto P240 and P240-M USBRead more
Plantronics announced that Clarity P340 and P340-M USB Handsets have reached end of life. There is no direct replacement, although a great alternative is Calisto P240 and P240-M USBRead more
Plantronics Voyager promotion has been extended through September 30, 2018! Select Voyager premium Bluetooth headsets are an additional 10% off including 5200 UC, 6200 UC, 8200 UC and FocusRead more
Plantronics Voyager promotion has been extended through September 30, 2018! Select Voyager premium Bluetooth headsets are an additional 10% off including 5200 UC, 6200 UC, 8200 UC and FocusRead more
Attend the next Bi-monthly CSSP Meeting – June 21, 2018 at Nintendo of America in Redmond, WA from 2:00 – 4:30 pm. Wes Pitman of Driva Solutions (works withRead more
Attend the next Bi-monthly CSSP Meeting – June 21, 2018 at Nintendo of America in Redmond, WA from 2:00 – 4:30 pm. Wes Pitman of Driva Solutions (works withRead more
Hurry! Get up to 10% off select Plantronics Voyager Bluetooth headsets from BTP between April 1 and September 30, 2018 – extended! Contact BTP for your special pricing now!Read more
Hurry! Get up to 10% off select Plantronics Voyager Bluetooth headsets from BTP between April 1 and September 30, 2018 – extended! Contact BTP for your special pricing now!Read more
Product availability update: Plantronics MX10 audio processor is still available. MX10 multi-device switcher EOL was announced in July 2016, but that has since been reversed. The MX10 Universal Audio ProcessorRead more
Product availability update: Plantronics MX10 audio processor is still available. MX10 multi-device switcher EOL was announced in July 2016, but that has since been reversed. The MX10 Universal Audio ProcessorRead more
Today (3/28/18) the Unified Communications industry was wowed with the surprising announcement that Plantronics will acquire Polycom. Both companies are headquartered in California and are world leaders in deliveringRead more
Today (3/28/18) the Unified Communications industry was wowed with the surprising announcement that Plantronics will acquire Polycom. Both companies are headquartered in California and are world leaders in deliveringRead more
Plantronics announced their first ever enterprise Bluetooth neckband headset. It is designed for softphones so you can pair it to your mobile device and PC with the mini dongleRead more
Plantronics announced their first ever enterprise Bluetooth neckband headset. It is designed for softphones so you can pair it to your mobile device and PC with the mini dongleRead more
BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more
BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more
Notes: If you have call center agents using USB headsets, please email info@btpi.com to learn about a unique (one part) side-by-side listening solution to be used with the USBRead more
Notes: If you have call center agents using USB headsets, please email info@btpi.com to learn about a unique (one part) side-by-side listening solution to be used with the USBRead more
November Wednesday, November 22 – last day of the week orders ship. Thursday, November 23 – closed. Friday, November 24 – closed. December Friday, December 22 – regular shipping day.Read more
November Wednesday, November 22 – last day of the week orders ship. Thursday, November 23 – closed. Friday, November 24 – closed. December Friday, December 22 – regular shipping day.Read more
Plantronics Announced End of Life for Voyager Edge. Both versions of Voyager Edge UC (B255 202310-01 & B255-M 202320-01) will be manufacturer discontinued. — Update 11/22/17: Plantronics reverses EOL ofRead more
Plantronics Announced End of Life for Voyager Edge. Both versions of Voyager Edge UC (B255 202310-01 & B255-M 202320-01) will be manufacturer discontinued. — Update 11/22/17: Plantronics reverses EOL ofRead more
You can’t miss this one – the cords and accents on the new Plantronics 5200 series USB headsets are lava orange color! The latest UC audio device combines someRead more
You can’t miss this one – the cords and accents on the new Plantronics 5200 series USB headsets are lava orange color! The latest UC audio device combines someRead more
Plantronics forward thinking engineers have designed special USB-C adapters. This will ensure forward compatibility of their USB headsets for softphones and mobile devices. There will be 2 versions. OneRead more
Plantronics forward thinking engineers have designed special USB-C adapters. This will ensure forward compatibility of their USB headsets for softphones and mobile devices. There will be 2 versions. OneRead more
How is your Skype for Business rollout going? Usually the biggest hurdle is not the new technology. Most challenges are around changing the mindset and communication habits of endRead more
How is your Skype for Business rollout going? Usually the biggest hurdle is not the new technology. Most challenges are around changing the mindset and communication habits of endRead more
CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more
CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more
This impressive new double ear wireless headset is the answer to some of the cries for more quiet time from workers in open area environments. While recognizing that constantRead more
This impressive new double ear wireless headset is the answer to some of the cries for more quiet time from workers in open area environments. While recognizing that constantRead more
Why constant headset maintenance? Headsets can be a hidden area of budget waste for organizations, and this is often the case. Warranties are often not used and headsets areRead more
Why constant headset maintenance? Headsets can be a hidden area of budget waste for organizations, and this is often the case. Warranties are often not used and headsets areRead more
Today’s professionals who are always connecting and traveling, need a sleek, wireless headset that can keep pace with their busy schedule. And a headset designed for unified communications thatRead more
Today’s professionals who are always connecting and traveling, need a sleek, wireless headset that can keep pace with their busy schedule. And a headset designed for unified communications thatRead more
At the BTP Headset Help Desk, we hear just about every headset-related question you can imagine, but the majority of them can be boiled down to the following topRead more
At the BTP Headset Help Desk, we hear just about every headset-related question you can imagine, but the majority of them can be boiled down to the following topRead more
Plantronics wireless office headsets allow you to conference up to 3 additional users to hear both sides of the call. This is great for training new team members orRead more
Plantronics wireless office headsets allow you to conference up to 3 additional users to hear both sides of the call. This is great for training new team members orRead more
If you consider the large percentage of office workers using DECT wireless office headsets, such as Plantronics Savi W700 series, a few tips on extending the life of yourRead more
If you consider the large percentage of office workers using DECT wireless office headsets, such as Plantronics Savi W700 series, a few tips on extending the life of yourRead more
When there are roughly 50 or more DECT (1.9 MHz) wireless office headsets deployed in a tight work area, there may be a point of saturation where the abilityRead more
When there are roughly 50 or more DECT (1.9 MHz) wireless office headsets deployed in a tight work area, there may be a point of saturation where the abilityRead more
MDA20/MDA220 USB Firmware Update Version 120, February 15, 2017. What™s New? Improved echo canceling. Added support for Plantronics Hub v3.9. USB friendly name changed to MDA220 USB. Resolved Issues FixedRead more
MDA20/MDA220 USB Firmware Update Version 120, February 15, 2017. What™s New? Improved echo canceling. Added support for Plantronics Hub v3.9. USB friendly name changed to MDA220 USB. Resolved Issues FixedRead more
Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth. (This assumes yourRead more
Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth. (This assumes yourRead more
If your end-of-the-year schedule is crazy busy like Santa’s schedule is, then here is some great news! The free Voyager Focus promotion goes through the end of Q1 2017.Read more
If your end-of-the-year schedule is crazy busy like Santa’s schedule is, then here is some great news! The free Voyager Focus promotion goes through the end of Q1 2017.Read more
The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more
The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more
Breaking news for call centers migrating to softphones! Companies who thought they would have to invest in all new USB headsets can keep using their existing corded headsets. PlantronicsRead more
Breaking news for call centers migrating to softphones! Companies who thought they would have to invest in all new USB headsets can keep using their existing corded headsets. PlantronicsRead more
Polycom was pleased to announce the completion of their acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, officiallyRead more
Polycom was pleased to announce the completion of their acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, officiallyRead more
Two communication headset industry manufacturers combine to strengthen their presence in the North American market. On October 13, 2016 it was officially announced in a press release that GNRead more
Two communication headset industry manufacturers combine to strengthen their presence in the North American market. On October 13, 2016 it was officially announced in a press release that GNRead more
We are thrilled to announce a Plantronics promotion! BTP customers get a free Voyager Focus UC (valued at $299) when purchasing ten Voyager 5200 UC from BTP. Perfect Pairing Voyager 5200 UCRead more
We are thrilled to announce a Plantronics promotion! BTP customers get a free Voyager Focus UC (valued at $299) when purchasing ten Voyager 5200 UC from BTP. Perfect Pairing Voyager 5200 UCRead more
Plantronics combined 2 unified communications audio devices as a bundle. This is a great solution if you want a single Bluetooth wireless headset to manage your desk phone, PC, and mobile callsRead more
Plantronics combined 2 unified communications audio devices as a bundle. This is a great solution if you want a single Bluetooth wireless headset to manage your desk phone, PC, and mobile callsRead more
On August 2, 2016 Plantronics announced Ken Kannappan, president and chief executive officer, will retire as CEO. Effective Oct 2, 2016 Joe Burton, Plantronics executive vice president and chief commercialRead more
On August 2, 2016 Plantronics announced Ken Kannappan, president and chief executive officer, will retire as CEO. Effective Oct 2, 2016 Joe Burton, Plantronics executive vice president and chief commercialRead more
The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more
The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more
Today, July 29th, we salute the System Administrators, the unsung heroes of the day who keep our networks up and are fighting IT issues in the background! We allRead more
Today, July 29th, we salute the System Administrators, the unsung heroes of the day who keep our networks up and are fighting IT issues in the background! We allRead more
Updated April 2018: Plantronics has reversed the EOL notice for MX10. BTP will be happy to provide MX10 amplifiers as a special order item. Part number is 43404-31. Below wasRead more
Updated April 2018: Plantronics has reversed the EOL notice for MX10. BTP will be happy to provide MX10 amplifiers as a special order item. Part number is 43404-31. Below wasRead more
Plantronics headsets continue to evolve for Unified Communications in the enterprise and call center. Plantronics will soon be offering additional versions of their top-of-the-line EncorePro 500 and 700 seriesRead more
Plantronics headsets continue to evolve for Unified Communications in the enterprise and call center. Plantronics will soon be offering additional versions of their top-of-the-line EncorePro 500 and 700 seriesRead more
When simplicity and price are the top priority for today™s mobile worker, Plantronics corded Blackwire C215 and C225 with a 3.5mm connection can fit the bill. This is aRead more
When simplicity and price are the top priority for today™s mobile worker, Plantronics corded Blackwire C215 and C225 with a 3.5mm connection can fit the bill. This is aRead more
Plantronics released some exciting news yesterday about the MDA200 Multi Device Adapter – the firmware can now be upgraded (for free) to be compatible with Voyager Focus UC Bluetooth headset!Read more
Plantronics released some exciting news yesterday about the MDA200 Multi Device Adapter – the firmware can now be upgraded (for free) to be compatible with Voyager Focus UC Bluetooth headset!Read more
Exciting news for companies using Plantronics Unified Communications headsets! Plantronics has developed a software subscription service that will improve end user experience while giving IT more tools to manageRead more
Exciting news for companies using Plantronics Unified Communications headsets! Plantronics has developed a software subscription service that will improve end user experience while giving IT more tools to manageRead more
Have a corded headset that is tying you down and limiting your reach? Try this lightweight Quick Disconnect (QD) to QD coil extension that adds up to 10™ toRead more
Have a corded headset that is tying you down and limiting your reach? Try this lightweight Quick Disconnect (QD) to QD coil extension that adds up to 10™ toRead more
Plantronics has taken BackBeat PRO wireless headphones and added a Hi Fidelity USB adapter to the package for the new BackBeat PRO+. This version does not replace BackBeat PRO, but offersRead more
Plantronics has taken BackBeat PRO wireless headphones and added a Hi Fidelity USB adapter to the package for the new BackBeat PRO+. This version does not replace BackBeat PRO, but offersRead more
In the middle of replacing your old desk phones, conference phones or video conferencing? Don’t throw them away; take advantage of Polycom trade-in rebates! Polycom is offering a wideRead more
In the middle of replacing your old desk phones, conference phones or video conferencing? Don’t throw them away; take advantage of Polycom trade-in rebates! Polycom is offering a wideRead more
Are you working on the road a lot and working in open office environments? Are your customers having challenges hearing you on phone calls while on the go? PlantronicsRead more
Are you working on the road a lot and working in open office environments? Are your customers having challenges hearing you on phone calls while on the go? PlantronicsRead more
Update September 27, 2016: The acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, has officially closed. Update July 8,Read more
Update September 27, 2016: The acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, has officially closed. Update July 8,Read more
Plantronics has transformed the quality of communications and collaboration in contact centers, in the office, and even when on the road for over 50 years. This commitment to innovation,Read more
Plantronics has transformed the quality of communications and collaboration in contact centers, in the office, and even when on the road for over 50 years. This commitment to innovation,Read more
Many companies have rolled out Skype for Business (SfB) and are now realizing they are missing calls. Why? Because some PCs have no speakers or they are muted andRead more
Many companies have rolled out Skype for Business (SfB) and are now realizing they are missing calls. Why? Because some PCs have no speakers or they are muted andRead more
Plantronics Voyager Legend offers office productivity and mobile flexibility, all in one headset. Enjoy intuitive call management and crystal-clear audio from your mobile phone on the road to yourRead more
Plantronics Voyager Legend offers office productivity and mobile flexibility, all in one headset. Enjoy intuitive call management and crystal-clear audio from your mobile phone on the road to yourRead more
In the last couple of months, we began shipping the newly designed CS500 series packaging. In an effort to conserve on materials and move toward greener packaging, Plantronics redesignedRead more
In the last couple of months, we began shipping the newly designed CS500 series packaging. In an effort to conserve on materials and move toward greener packaging, Plantronics redesignedRead more
Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more
Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more
We™re at the time of year again when having the heat cranked up in the office dries out the air and causes static shocks when you walk over carpetingRead more
We™re at the time of year again when having the heat cranked up in the office dries out the air and causes static shocks when you walk over carpetingRead more
There are some classic “standby” headsets in this list. We had to take a double look at some. Mirage and TriStar are a couple of decades old, and customersRead more
There are some classic “standby” headsets in this list. We had to take a double look at some. Mirage and TriStar are a couple of decades old, and customersRead more
Friday, Dec 18 Normal pickup and delivery service. This is the last day to ship UPS 3 Day Select packages to be delivered before Christmas (delivery on Wednesday, DecRead more
Friday, Dec 18 Normal pickup and delivery service. This is the last day to ship UPS 3 Day Select packages to be delivered before Christmas (delivery on Wednesday, DecRead more
Merry Christmas! Our special holiday promotion will save you hundreds of dollars. If you like the idea of being untethered in the office so you can get more done, you can bet yourRead more
Merry Christmas! Our special holiday promotion will save you hundreds of dollars. If you like the idea of being untethered in the office so you can get more done, you can bet yourRead more
At this time of Thanksgiving, we pause to count our blessings. The freedom of this great country in which we live. The opportunity for achievement. The friendship and confidence of our valuedRead more
At this time of Thanksgiving, we pause to count our blessings. The freedom of this great country in which we live. The opportunity for achievement. The friendship and confidence of our valuedRead more
Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya™s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more
Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya™s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more
Plantronics announced October 7, 2015 that it had been named by Frost & Sullivan to receive the 2015 Global Contact Center and Office Headset Market Leadership award. Congratulations to Ken Kannappan,Read more
Plantronics announced October 7, 2015 that it had been named by Frost & Sullivan to receive the 2015 Global Contact Center and Office Headset Market Leadership award. Congratulations to Ken Kannappan,Read more
A new USB cable for CS500 series wireless headsets will begin shipping in December 2015: Plantronics APU-75 (PN 202678-01) MSRP $79.95. Now managing softphone calls is possible with CS500/CS500Read more
A new USB cable for CS500 series wireless headsets will begin shipping in December 2015: Plantronics APU-75 (PN 202678-01) MSRP $79.95. Now managing softphone calls is possible with CS500/CS500Read more
Today is Veteran’s Day in America. We honor those who died in service to our great country to preserve our freedom, our liberty and our nation. Thank you AmericanRead more
Today is Veteran’s Day in America. We honor those who died in service to our great country to preserve our freedom, our liberty and our nation. Thank you AmericanRead more
Promotion runs through March 31, 2016. Now is your chance to get rid of that hideous box of old broken headsets. Plantronics is offering a $15 manufacturer™s trade in rebateRead more
Promotion runs through March 31, 2016. Now is your chance to get rid of that hideous box of old broken headsets. Plantronics is offering a $15 manufacturer™s trade in rebateRead more
The old Blackwire C315 ( PN: 200264-02 and C315-M PN: 200264-01) and C325 headsets (C325 PN: 200263-02 and C325-M PN:200263-01) are being discontinued on December 31, 2015, and willRead more
The old Blackwire C315 ( PN: 200264-02 and C315-M PN: 200264-01) and C325 headsets (C325 PN: 200263-02 and C325-M PN:200263-01) are being discontinued on December 31, 2015, and willRead more
“Nobody raves about average” – Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more
“Nobody raves about average” – Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more
Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”. Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more
Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”. Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more
We get a lot of questions about this and Plantronics has finally done it. People ask us why they can’t listen to music from their W700 series wireless headsetRead more
We get a lot of questions about this and Plantronics has finally done it. People ask us why they can’t listen to music from their W700 series wireless headsetRead more
In addendum to our 7/31/15 battery blog below, Plantronics will be discontinuing the current battery (PL-84598-01) for Savi wireless headsets. The replacement (PL-204755-01) has an on/off switch. BTP originally thoughtRead more
In addendum to our 7/31/15 battery blog below, Plantronics will be discontinuing the current battery (PL-84598-01) for Savi wireless headsets. The replacement (PL-204755-01) has an on/off switch. BTP originally thoughtRead more
Plantronics made a surprise announcement to distributors today that we are happy to share. For no additional cost, the portable work-anywhere W440 wireless headset for softphones will soon come withRead more
Plantronics made a surprise announcement to distributors today that we are happy to share. For no additional cost, the portable work-anywhere W440 wireless headset for softphones will soon come withRead more
The refreshed versions of Blackwire C315 and C325 are shipping! Essentially it’s a running change without a price increase. The main difference is the addition of a 3.5mm connection. The Plantronics upgradeRead more
The refreshed versions of Blackwire C315 and C325 are shipping! Essentially it’s a running change without a price increase. The main difference is the addition of a 3.5mm connection. The Plantronics upgradeRead more
Some of our customers have 24/7 call centers or two shifts that share the same desk. A question we hear often is, œHow can we use wireless headsets and shareRead more
Some of our customers have 24/7 call centers or two shifts that share the same desk. A question we hear often is, œHow can we use wireless headsets and shareRead more
