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Headset Promotion! Managing Noise in the Workplace – Save!

Hurry! Get up to 10% off select Plantronics Voyager Bluetooth headsets from BTP between April 1 and June 30, 2018.  Contact BTP for your special pricing now! These VoyagerRead more

Headset Promotion! Managing Noise in the Workplace – Save!

Hurry! Get up to 10% off select Plantronics Voyager Bluetooth headsets from BTP between April 1 and June 30, 2018.  Contact BTP for your special pricing now! These VoyagerRead more

Plantronics MX10 Amplifier Still Available

Product availability update: Plantronics MX10 audio processor is still available. MX10 multi-device switcher EOL was announced in July 2016, but that has since been reversed. The MX10 Universal Audio ProcessorRead more

Plantronics MX10 Amplifier Still Available

Product availability update: Plantronics MX10 audio processor is still available. MX10 multi-device switcher EOL was announced in July 2016, but that has since been reversed. The MX10 Universal Audio ProcessorRead more

Plantronics to Acquire Polycom

Breaking News! Plantronics to Acquire Polycom

Today the Unified Communications industry was wowed with the surprising announcement that Plantronics will acquire Polycom.  Both companies are headquartered in California and are world leaders in delivering highRead more

Plantronics to Acquire Polycom

Breaking News! Plantronics to Acquire Polycom

Today the Unified Communications industry was wowed with the surprising announcement that Plantronics will acquire Polycom.  Both companies are headquartered in California and are world leaders in delivering highRead more

Voyager 6200 UC Headset Announced

Plantronics announced their first ever enterprise Bluetooth neckband headset. It is designed for softphones so you can pair it to your mobile device and PC with the mini dongleRead more

Voyager 6200 UC Headset Announced

Plantronics announced their first ever enterprise Bluetooth neckband headset. It is designed for softphones so you can pair it to your mobile device and PC with the mini dongleRead more

Join us at the CSSP Meeting in Bellevue 1/23/18

BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more

Join us at the CSSP Meeting in Bellevue 1/23/18

BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more

Training with USB Headsets

Side-by-Side Rep Training with USB Headsets

USB headsets are becoming more common in the workplace as companies adopt Unified Communications for greater efficiency in communication. This has prompted the question about training – how canRead more

Training with USB Headsets

Side-by-Side Rep Training with USB Headsets

USB headsets are becoming more common in the workplace as companies adopt Unified Communications for greater efficiency in communication. This has prompted the question about training – how canRead more

2017 holiday shipping schedule

2017 Holiday Shipping Schedule

November Wednesday, November 22 – last day of the week orders ship. Thursday, November 23 – closed. Friday, November 24 – closed. December Friday, December 22 – regular shipping day.Read more

2017 holiday shipping schedule

2017 Holiday Shipping Schedule

November Wednesday, November 22 – last day of the week orders ship. Thursday, November 23 – closed. Friday, November 24 – closed. December Friday, December 22 – regular shipping day.Read more

EOL Announcement: Plantronics Voyager Edge UC

Plantronics Announced End of Life for Voyager Edge. Both versions of Voyager Edge UC (B255 202310-01 & B255-M 202320-01) will be manufacturer discontinued. — Update 11/22/17: Plantronics reverses EOL ofRead more

EOL Announcement: Plantronics Voyager Edge UC

Plantronics Announced End of Life for Voyager Edge. Both versions of Voyager Edge UC (B255 202310-01 & B255-M 202320-01) will be manufacturer discontinued. — Update 11/22/17: Plantronics reverses EOL ofRead more

C5200 series

New 5200 Series USB Headsets in Lava Orange

You can’t miss this one – the cords and accents on the new Plantronics 5200 series USB headsets are lava orange color!  The latest UC audio device combines someRead more

C5200 series

New 5200 Series USB Headsets in Lava Orange

You can’t miss this one – the cords and accents on the new Plantronics 5200 series USB headsets are lava orange color!  The latest UC audio device combines someRead more

New USB-C Adapters for Headsets

Plantronics forward thinking engineers have designed special USB-C adapters. This will ensure forward compatibility of their USB headsets for softphones and mobile devices. There will be 2 versions. OneRead more

New USB-C Adapters for Headsets

Plantronics forward thinking engineers have designed special USB-C adapters. This will ensure forward compatibility of their USB headsets for softphones and mobile devices. There will be 2 versions. OneRead more

Busylight Boosts Skype for Business End User Adoption

How is your Skype for Business rollout going? Usually the biggest hurdle is not the new technology. Most challenges are around changing the mindset and communication habits of endRead more

Busylight Boosts Skype for Business End User Adoption

How is your Skype for Business rollout going? Usually the biggest hurdle is not the new technology. Most challenges are around changing the mindset and communication habits of endRead more

Customer Service: A Heck of a Challenging Road to Travel

CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more

Customer Service: A Heck of a Challenging Road to Travel

CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more

New Voyager 8200 is Excellent for Noisy Offices

This impressive new double ear wireless headset is the answer to some of the cries for more quiet time from workers in open area environments. While recognizing that constantRead more

New Voyager 8200 is Excellent for Noisy Offices

This impressive new double ear wireless headset is the answer to some of the cries for more quiet time from workers in open area environments. While recognizing that constantRead more

Why Headset Maintenance is Important

Why constant headset maintenance? Headsets can be a hidden area of budget waste for organizations, and this is often the case. Warranties are often not used and headsets areRead more

A box of headsets sent to BTP as unfixable. All were easily restored.

Why Headset Maintenance is Important

A box of headsets sent to BTP as unfixable. All were easily restored.

Why constant headset maintenance? Headsets can be a hidden area of budget waste for organizations, and this is often the case. Warranties are often not used and headsets areRead more

B3200

New Voyager B3200 UC

Today’s professionals who are always connecting and traveling, need a sleek, wireless headset that can keep pace with their busy schedule. And a headset designed for unified communications thatRead more

B3200

New Voyager B3200 UC

Today’s professionals who are always connecting and traveling, need a sleek, wireless headset that can keep pace with their busy schedule. And a headset designed for unified communications thatRead more

7 Most Common Headset-Related Questions

At the BTP Headset Help Desk, we hear just about every headset-related question you can imagine, but the majority of them can be boiled down to the following topRead more

7 Most Common Headset-Related Questions

At the BTP Headset Help Desk, we hear just about every headset-related question you can imagine, but the majority of them can be boiled down to the following topRead more

Conference CS500 or Savi

Conference up to 4 People with W700 & CS500 Series Wireless Headsets

Plantronics wireless office headsets allow you to conference up to 3 additional users to hear both sides of the call. This is great for training new team members orRead more

Conference CS500 or Savi

Conference up to 4 People with W700 & CS500 Series Wireless Headsets

Plantronics wireless office headsets allow you to conference up to 3 additional users to hear both sides of the call. This is great for training new team members orRead more

Saving Headset Battery Life

If you consider the large percentage of office workers using DECT wireless office headsets, such as Plantronics Savi W700 series, a few tips on extending the life of yourRead more

Saving Headset Battery Life

If you consider the large percentage of office workers using DECT wireless office headsets, such as Plantronics Savi W700 series, a few tips on extending the life of yourRead more

When XD Wireless Headsets are a Good Idea

When there are roughly 50 or more DECT (1.9 MHz) wireless office headsets deployed in a tight work area, there may be a point of saturation where the abilityRead more

When XD Wireless Headsets are a Good Idea

When there are roughly 50 or more DECT (1.9 MHz) wireless office headsets deployed in a tight work area, there may be a point of saturation where the abilityRead more

MDA200/MDA220 USB Firmware Update

MDA20/MDA220 USB Firmware Update Version 120, February 15, 2017. What’s New? Improved echo canceling. Added support for Plantronics Hub v3.9. USB friendly name changed to MDA220 USB. Resolved Issues FixedRead more

MDA200/MDA220 USB Firmware Update

MDA20/MDA220 USB Firmware Update Version 120, February 15, 2017. What’s New? Improved echo canceling. Added support for Plantronics Hub v3.9. USB friendly name changed to MDA220 USB. Resolved Issues FixedRead more

Why Proper Headset Mic Positioning is Critical

Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth.  (This assumes yourRead more

Why Proper Headset Mic Positioning is Critical

Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth.  (This assumes yourRead more

Voyager Focus Offer Extended to March 2017

If your end-of-the-year schedule is crazy busy like Santa’s schedule is, then here is some great news! The free Voyager Focus promotion goes through the end of Q1 2017.Read more

Voyager Focus Offer Extended to March 2017

If your end-of-the-year schedule is crazy busy like Santa’s schedule is, then here is some great news! The free Voyager Focus promotion goes through the end of Q1 2017.Read more

BTP Sponsors CSSP Winter Celebration in Bellevue

The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more

BTP Sponsors CSSP Winter Celebration in Bellevue

The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more

Use Existing Call Center Headsets for PC Training or Softphones

Breaking news for call centers migrating to softphones! Companies who thought they would have to invest in all new USB headsets can keep using their existing corded headsets. PlantronicsRead more

Use Existing Call Center Headsets for PC Training or Softphones

Breaking news for call centers migrating to softphones! Companies who thought they would have to invest in all new USB headsets can keep using their existing corded headsets. PlantronicsRead more

Acquisition of Polycom Completed

Polycom was pleased to announce the completion of their acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, officiallyRead more

Acquisition of Polycom Completed

Polycom was pleased to announce the completion of their acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, officiallyRead more

Jabra Acquires VXi

Two communication headset industry manufacturers combine to strengthen their presence in the North American market. On October 13, 2016 it was officially announced in a press release that GNRead more

Jabra Acquires VXi

Two communication headset industry manufacturers combine to strengthen their presence in the North American market. On October 13, 2016 it was officially announced in a press release that GNRead more

Buy 10 Voyager 5200 UC Headsets & get a FREE Voyager Focus UC!

We are thrilled to announce a Plantronics promotion! BTP customers get a free Voyager Focus UC (valued at $299) when purchasing ten Voyager 5200 UC from BTP. Perfect Pairing Voyager 5200 UCRead more

Buy 10 Voyager 5200 UC Headsets & get a FREE Voyager Focus UC!

We are thrilled to announce a Plantronics promotion! BTP customers get a free Voyager Focus UC (valued at $299) when purchasing ten Voyager 5200 UC from BTP. Perfect Pairing Voyager 5200 UCRead more

Voyager Legend UC & MDA200 Bundle

Plantronics combined 2 unified communications audio devices as a bundle. This is a great solution if you want a single Bluetooth wireless headset to manage your desk phone, PC, and mobile callsRead more

Voyager Legend UC & MDA200 Bundle

Plantronics combined 2 unified communications audio devices as a bundle. This is a great solution if you want a single Bluetooth wireless headset to manage your desk phone, PC, and mobile callsRead more

Ken Kannappan, Plantronics CEO Retiring

On August 2, 2016 Plantronics announced Ken Kannappan, president and chief executive officer, will retire as CEO. Effective Oct 2, 2016 Joe Burton, Plantronics executive vice president and chief commercialRead more

Ken Kannappan, Plantronics CEO Retiring

On August 2, 2016 Plantronics announced Ken Kannappan, president and chief executive officer, will retire as CEO. Effective Oct 2, 2016 Joe Burton, Plantronics executive vice president and chief commercialRead more

BTP Sponsors CSSP Meeting in Bellevue, WA

The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more

BTP Sponsors CSSP Meeting in Bellevue, WA

The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more

Happy System Administrator Appreciation Day!

Today, July 29th, we salute the System Administrators, the unsung heroes of the day who keep our networks up and are fighting IT issues in the background! We allRead more

Special SysAdmin people

Happy System Administrator Appreciation Day!

Special SysAdmin people

Today, July 29th, we salute the System Administrators, the unsung heroes of the day who keep our networks up and are fighting IT issues in the background! We allRead more

Plantronics MX10 Amplifier Discontinued – Now Back!

Updated April 2018:  Plantronics has reversed the EOL notice for MX10. BTP will be happy to provide MX10 amplifiers as a special order item. Part number is 43404-31. Below wasRead more

MDA200 Replaced MX10

Plantronics MX10 Amplifier Discontinued – Now Back!

MDA200 Replaced MX10

Updated April 2018:  Plantronics has reversed the EOL notice for MX10. BTP will be happy to provide MX10 amplifiers as a special order item. Part number is 43404-31. Below wasRead more

Manager Pro and Encore Pro

New EncorePro 500 & 700 Headset Series

Plantronics headsets continue to evolve for Unified Communications in the enterprise and call center. Plantronics will soon be offering additional versions of their top-of-the-line EncorePro 500 and 700 seriesRead more

Using Plantronics software and hardware can help you stay a cut above the rest.
Manager Pro and Encore Pro

New EncorePro 500 & 700 Headset Series

Using Plantronics software and hardware can help you stay a cut above the rest.

Plantronics headsets continue to evolve for Unified Communications in the enterprise and call center. Plantronics will soon be offering additional versions of their top-of-the-line EncorePro 500 and 700 seriesRead more

New Blackwire C215 & C225 with 3.5mm Connection

When simplicity and price are the top priority for today’s mobile worker, Plantronics corded Blackwire C215 and C225 with a 3.5mm connection can fit the bill. This is aRead more

Simple and easy to use C215/C225

New Blackwire C215 & C225 with 3.5mm Connection

Simple and easy to use C215/C225

When simplicity and price are the top priority for today’s mobile worker, Plantronics corded Blackwire C215 and C225 with a 3.5mm connection can fit the bill. This is aRead more

MDA220 Enables Voyager Focus B825 to work with Landline Desk Phones

Plantronics released some exciting news yesterday about the MDA200 Multi Device Adapter – the firmware can now be upgraded (for free) to be compatible with Voyager Focus UC Bluetooth headset!Read more

MDA200 now compatible with Active Noise Canceling Headsets by Plantronics!

MDA220 Enables Voyager Focus B825 to work with Landline Desk Phones

MDA200 now compatible with Active Noise Canceling Headsets by Plantronics!

Plantronics released some exciting news yesterday about the MDA200 Multi Device Adapter – the firmware can now be upgraded (for free) to be compatible with Voyager Focus UC Bluetooth headset!Read more

Plantronics Manager Pro Asset Analysis Suite Announced

Exciting news for companies using Plantronics Unified Communications headsets! Plantronics has developed a software subscription service that will improve end user experience while giving IT more tools to manageRead more

Manager Pro Infographic

Plantronics Manager Pro Asset Analysis Suite Announced

Manager Pro Infographic

Exciting news for companies using Plantronics Unified Communications headsets! Plantronics has developed a software subscription service that will improve end user experience while giving IT more tools to manageRead more

Make Your Reach Limitless!

Have a corded headset that is tying you down and limiting your reach? Try this lightweight Quick Disconnect (QD) to QD coil extension that adds up to 10’ toRead more

Length without weight

Make Your Reach Limitless!

Length without weight

Have a corded headset that is tying you down and limiting your reach? Try this lightweight Quick Disconnect (QD) to QD coil extension that adds up to 10’ toRead more

Immerse in Your Media and be Ready to Answer Calls

Plantronics has taken BackBeat PRO wireless headphones and added a Hi Fidelity USB adapter to the package for the new BackBeat PRO+. This version does not replace BackBeat PRO, but offersRead more

Immerse in Your Media and be Ready to Answer Calls

Plantronics has taken BackBeat PRO wireless headphones and added a Hi Fidelity USB adapter to the package for the new BackBeat PRO+. This version does not replace BackBeat PRO, but offersRead more

With Polycom Trade-In Rebates it’s time to say goodbye to old phones!

In the middle of replacing your old desk phones, conference phones or video conferencing?  Don’t throw them away; take advantage of Polycom trade-in rebates! Polycom is offering a wideRead more

Out with the old, in with the new!

With Polycom Trade-In Rebates it’s time to say goodbye to old phones!

Out with the old, in with the new!

In the middle of replacing your old desk phones, conference phones or video conferencing?  Don’t throw them away; take advantage of Polycom trade-in rebates! Polycom is offering a wideRead more

New Voyager 5200 UC, big brother to B235!

Are you working on the road a lot and working in open office environments? Are your customers having challenges hearing you on phone calls while on the go? PlantronicsRead more

New Plantronics 5200

New Voyager 5200 UC, big brother to B235!

New Plantronics 5200

Are you working on the road a lot and working in open office environments? Are your customers having challenges hearing you on phone calls while on the go? PlantronicsRead more

Surprise Industry Announcement – Mitel to Acquire Polycom

Update September 27, 2016: The acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, has officially closed. Update July 8,Read more

Surprise Industry Announcement – Mitel to Acquire Polycom

Update September 27, 2016: The acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, has officially closed. Update July 8,Read more

Price Bump on Selected Plantronics Headsets 5/1/16

Plantronics has transformed the quality of communications and collaboration in contact centers, in the office, and even when on the road for over 50 years. This commitment to innovation,Read more

Price Bump on Selected Plantronics Headsets 5/1/16

Plantronics has transformed the quality of communications and collaboration in contact centers, in the office, and even when on the road for over 50 years. This commitment to innovation,Read more

New Busylight UC Omega Helps Skype for Business Users in Open Work Areas

Many companies have rolled out Skype for Business (SfB) and are now realizing they are missing calls. Why? Because some PCs have no speakers or they are muted andRead more

New Busylight UC Omega Helps Skype for Business Users in Open Work Areas

Many companies have rolled out Skype for Business (SfB) and are now realizing they are missing calls. Why? Because some PCs have no speakers or they are muted andRead more

$50 Cash Back on Voyager Legend CS thru April 15, 2016

Plantronics Voyager Legend offers office productivity and mobile flexibility, all in one headset. Enjoy intuitive call management and crystal-clear audio from your mobile phone on the road to yourRead more

$50 Cash Back on Voyager Legend CS thru April 15, 2016

Plantronics Voyager Legend offers office productivity and mobile flexibility, all in one headset. Enjoy intuitive call management and crystal-clear audio from your mobile phone on the road to yourRead more

New Greener Packaging for CS500

In the last couple of months, we began shipping the newly designed CS500 series packaging.  In an effort to conserve on materials and move toward greener packaging, Plantronics redesignedRead more

New Greener Packaging for CS500

In the last couple of months, we began shipping the newly designed CS500 series packaging.  In an effort to conserve on materials and move toward greener packaging, Plantronics redesignedRead more

CSSP Meeting 1/27/16

CSSP Free Event Wednesday Jan 27, 2016

Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more

CSSP Meeting 1/27/16

CSSP Free Event Wednesday Jan 27, 2016

Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more

How to Avoid Winter Static Electricity

We’re at the time of year again when having the heat cranked up in the office dries out the air and causes static shocks when you walk over carpetingRead more

How to Avoid Winter Static Electricity

We’re at the time of year again when having the heat cranked up in the office dries out the air and causes static shocks when you walk over carpetingRead more

Plantronics End of Life Product in 2016

There are some classic “standby” headsets in this list. We had to take a double look at some. Mirage and TriStar are a couple of decades old, and customersRead more

Plantronics End of Life Product in 2016

There are some classic “standby” headsets in this list. We had to take a double look at some. Mirage and TriStar are a couple of decades old, and customersRead more

2015 Year-End Holiday Shipping Schedule

Friday, Dec 18 Normal pickup and delivery service. This is the last day to ship UPS 3 Day Select packages to be delivered before Christmas (delivery on Wednesday, DecRead more

2015 Year-End Holiday Shipping Schedule

Friday, Dec 18 Normal pickup and delivery service. This is the last day to ship UPS 3 Day Select packages to be delivered before Christmas (delivery on Wednesday, DecRead more

Christmas Promotion Buy 10 wireless get 1 free

Get a Free Plantronics Wireless Headset in December!

Merry Christmas! Our special holiday promotion will save you hundreds of dollars. If you like the idea of being untethered in the office so you can get more done, you can bet yourRead more

Christmas Promotion Buy 10 wireless get 1 free

Get a Free Plantronics Wireless Headset in December!

Merry Christmas! Our special holiday promotion will save you hundreds of dollars. If you like the idea of being untethered in the office so you can get more done, you can bet yourRead more

Thanksgiving Greeting

At this time of Thanksgiving, we pause to count our blessings. The freedom of this great country in which we live. The opportunity for achievement. The friendship and confidence of our valuedRead more

Thanksgiving Greeting

At this time of Thanksgiving, we pause to count our blessings. The freedom of this great country in which we live. The opportunity for achievement. The friendship and confidence of our valuedRead more

Avaya + Google + Plantronics

Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya’s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more

Avaya + Google + Plantronics

Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya’s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more

Frost & Sullivan 2015 Award for Plantronics

Frost & Sullivan Awards Plantronics for 2015 Global Market Leadership

Plantronics announced October 7, 2015 that it had been named by Frost & Sullivan to receive the 2015 Global Contact Center and Office Headset Market Leadership award. Congratulations to Ken Kannappan,Read more

Plantronics B255 Bluetooth
Frost & Sullivan 2015 Award for Plantronics

Frost & Sullivan Awards Plantronics for 2015 Global Market Leadership

Plantronics B255 Bluetooth

Plantronics announced October 7, 2015 that it had been named by Frost & Sullivan to receive the 2015 Global Contact Center and Office Headset Market Leadership award. Congratulations to Ken Kannappan,Read more

CS500 Series now Compatible with Softphones

A new USB cable for CS500 series wireless headsets will begin shipping in December 2015: Plantronics APU-75 (PN 202678-01) MSRP $79.95. Now managing softphone calls is possible with CS500/CS500Read more

CS500 Series now Compatible with Softphones

A new USB cable for CS500 series wireless headsets will begin shipping in December 2015: Plantronics APU-75 (PN 202678-01) MSRP $79.95. Now managing softphone calls is possible with CS500/CS500Read more

All gave some. Some gave all.

Today is Veteran’s Day in America. We honor those who died in service to our great country to preserve our freedom, our liberty and our nation. Thank you AmericanRead more

All gave some. Some gave all.

Today is Veteran’s Day in America. We honor those who died in service to our great country to preserve our freedom, our liberty and our nation. Thank you AmericanRead more

Trade in Old Headsets for New

Promotion runs through March 31, 2016. Now is your chance to get rid of that hideous box of old broken headsets. Plantronics is offering a $15 manufacturer’s trade in rebateRead more

EncorePro HW520 corded headset

Trade in Old Headsets for New

EncorePro HW520 corded headset

Promotion runs through March 31, 2016. Now is your chance to get rid of that hideous box of old broken headsets. Plantronics is offering a $15 manufacturer’s trade in rebateRead more

Blackwire 315/325 Transition Update

The old Blackwire C315 ( PN: 200264-02 and C315-M PN: 200264-01) and C325 headsets (C325 PN: 200263-02 and C325-M PN:200263-01) are being discontinued on December 31, 2015, and willRead more

New Blackwire C315 & C325

Blackwire 315/325 Transition Update

New Blackwire C315 & C325

The old Blackwire C315 ( PN: 200264-02 and C315-M PN: 200264-01) and C325 headsets (C325 PN: 200263-02 and C325-M PN:200263-01) are being discontinued on December 31, 2015, and willRead more

Customer Service Week — October 5-9, 2015

“Nobody raves about average” – Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more

Customer Service Week — October 5-9, 2015

“Nobody raves about average” – Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more

Millennials prefer live conversations.

Study Shows Millennials Prefer Live Customer Service

Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”.  Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more

Millennials prefer live conversations.

Study Shows Millennials Prefer Live Customer Service

Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”.  Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more

Stream music from W700 series office headset

Now Listen to Music on W700 Wireless Headset

We get a lot of questions about this and Plantronics has finally done it. People ask us why they can’t listen to music from their W700 series wireless headsetRead more

Steam music with W700
Stream music from W700 series office headset

Now Listen to Music on W700 Wireless Headset

Steam music with W700

We get a lot of questions about this and Plantronics has finally done it. People ask us why they can’t listen to music from their W700 series wireless headsetRead more

On/off Switch Obsoletes Current Battery

In addendum to our 7/31/15 battery blog below, Plantronics will be discontinuing the current battery (PL-84598-01) for Savi wireless headsets. The replacement (PL-204755-01) has an on/off switch. BTP originally thoughtRead more

new Plantronics battery

On/off Switch Obsoletes Current Battery

new Plantronics battery

In addendum to our 7/31/15 battery blog below, Plantronics will be discontinuing the current battery (PL-84598-01) for Savi wireless headsets. The replacement (PL-204755-01) has an on/off switch. BTP originally thoughtRead more

New Savi Battery has on/off Switch

Plantronics made a surprise announcement to distributors today that we are happy to share. For no additional cost, the portable work-anywhere W440 wireless headsetfor softphones will soon come withRead more

New Savi Battery has on/off Switch

Plantronics made a surprise announcement to distributors today that we are happy to share. For no additional cost, the portable work-anywhere W440 wireless headsetfor softphones will soon come withRead more

Now with 3.5mm connection

Model C315/325 USB Headsets Refreshed

The refreshed versions of Blackwire C315 and C325 are shipping! Essentially it’s a running change without a price increase. The main difference is the addition of a 3.5mm connection. The Plantronics upgradeRead more

3.5mm headset
Now with 3.5mm connection

Model C315/325 USB Headsets Refreshed

3.5mm headset

The refreshed versions of Blackwire C315 and C325 are shipping! Essentially it’s a running change without a price increase. The main difference is the addition of a 3.5mm connection. The Plantronics upgradeRead more

Wireless in a multi-shift environment

Wireless Headsets in a Multiple Shift Environment

Some of our customers have 24/7 call centers or two shifts that share the same desk. A question we hear often is, “How can we use wireless headsets and shareRead more

Wireless in a multi-shift environment

Wireless Headsets in a Multiple Shift Environment

Some of our customers have 24/7 call centers or two shifts that share the same desk. A question we hear often is, “How can we use wireless headsets and shareRead more

New Voyager Focus UC wireless headset

B825 Wireless Headset – the New Cone of Silence

Office designers have been creating beautiful wide open work environments over the last few years and the trend has caught on. Open plan spaces are designed to promote teamRead more

New Voyager Focus UC wireless headset

B825 Wireless Headset – the New Cone of Silence

Office designers have been creating beautiful wide open work environments over the last few years and the trend has caught on. Open plan spaces are designed to promote teamRead more

Save $15 on Plantronics Trade In

$15 Encore Headset Trade-In Rebate

It’s time for an Encore! Announcing a $15 Plantronics manufacturer’s rebate for each eligible EncorePro headset purchased when returning a used headset. Promotion period: June 1, 2015 through MarchRead more

$15 trade in upgrade towards EncorePro
Save $15 on Plantronics Trade In

$15 Encore Headset Trade-In Rebate

$15 trade in upgrade towards EncorePro

It’s time for an Encore! Announcing a $15 Plantronics manufacturer’s rebate for each eligible EncorePro headset purchased when returning a used headset. Promotion period: June 1, 2015 through MarchRead more

New Versions of Blackwire 315 & 325 Headsets have 3.5mm Connection

Plantronics chose June 8 at Cisco Live 2015 to announce their updated versions of entry-level Blackwire C315 and C325 corded USB headsets. The two new versions will come with bothRead more

New Blackwire C315 & C325

New Versions of Blackwire 315 & 325 Headsets have 3.5mm Connection

New Blackwire C315 & C325

Plantronics chose June 8 at Cisco Live 2015 to announce their updated versions of entry-level Blackwire C315 and C325 corded USB headsets. The two new versions will come with bothRead more

Plantronics Unveils New Wireless UC Headset

New Wireless Stereo UC Headset Unveiled

Plantronics announced a new wireless stereo headset to meet the growing need for better worker focus in open work environments. Voyager Focus UC was officially unveiled on June 8Read more

Plantronics Unveils New Wireless UC Headset

New Wireless Stereo UC Headset Unveiled

Plantronics announced a new wireless stereo headset to meet the growing need for better worker focus in open work environments. Voyager Focus UC was officially unveiled on June 8Read more

Call Center Jobs Trend is they are Moving Back to the USA

Call Center Jobs Coming Home

No matter how much popularity social media stirs, there is no replacement for a live human conversation. The more complex the inquiry, the more important a live phone callRead more

Call centers move back to USA
Call Center Jobs Trend is they are Moving Back to the USA

Call Center Jobs Coming Home

Call centers move back to USA

No matter how much popularity social media stirs, there is no replacement for a live human conversation. The more complex the inquiry, the more important a live phone callRead more

Pets help relieve stress so their owners can be more affective at work

May is National Pet Month – Meet BTP’s Pets!

National Pet Month is a celebration of the benefits that pets bring to people’s lives – and vice versa. It is observed annually in the United States in MayRead more

Pets help relieve stress so their owners can be more affective at work

May is National Pet Month – Meet BTP’s Pets!

National Pet Month is a celebration of the benefits that pets bring to people’s lives – and vice versa. It is observed annually in the United States in MayRead more

Bluetooth Headsets for Mobile Devices Save Elbows

We’ve all been warned about the traffic dangers of holding a phone while driving. It’s called distracted driving. We are now learning that holding a mobile phone for extended periodsRead more

Bluetooth Headsets for Mobile Devices Save Elbows

We’ve all been warned about the traffic dangers of holding a phone while driving. It’s called distracted driving. We are now learning that holding a mobile phone for extended periodsRead more

Busylight Stops Interruptions for Lync and Skype for Business

There seems to be new etiquette emerging around voice conversations at work, and this is being driven by open work environments without cubicle walls. Now you can see everyone, so communicationRead more

Busylight Stops Interruptions for Lync and Skype for Business

There seems to be new etiquette emerging around voice conversations at work, and this is being driven by open work environments without cubicle walls. Now you can see everyone, so communicationRead more

Drab to Dynamite: The Magic of Power BI

The Customer Service and Support Professionals May 28th meeting will bring you up to speed on the latest data tool from Microsoft called Power BI. Whatever your data’s structure,Read more

Drab to Dynamite: The Magic of Power BI

The Customer Service and Support Professionals May 28th meeting will bring you up to speed on the latest data tool from Microsoft called Power BI. Whatever your data’s structure,Read more

Update for EncorePro 510/520

Newsflash – Availability Update for EncorePro 510/520

In a previous article published back in March, we mentioned a temporary production hold for 2 new EncorePro headband style headsets. Today Plantronics announced the EncorePro HW510 and HW520 headsetsRead more

EncorePro Call Center Headset
Update for EncorePro 510/520

Newsflash – Availability Update for EncorePro 510/520

EncorePro Call Center Headset

In a previous article published back in March, we mentioned a temporary production hold for 2 new EncorePro headband style headsets. Today Plantronics announced the EncorePro HW510 and HW520 headsetsRead more

BTP Sponsors Golf Fore Red 8th Consecutive Year

Heart disease is the number one killer of women in America. It is treatable, beatable, and preventable. Yet, it kills more women in our country than any other disease.Read more

BTP Sponsors Golf Fore Red 8th Consecutive Year

Heart disease is the number one killer of women in America. It is treatable, beatable, and preventable. Yet, it kills more women in our country than any other disease.Read more

Moving Savi W700 Series Headsets in 3 Easy Steps

Is your workplace a constant game of musical chairs?

Is your organization growing and moving people to different workstations? Or maybe you are getting ready to implement UC across the enterprise – either way, here is some helpfulRead more

Moving Savi W700 Series Headsets in 3 Easy Steps

Is your workplace a constant game of musical chairs?

Is your organization growing and moving people to different workstations? Or maybe you are getting ready to implement UC across the enterprise – either way, here is some helpfulRead more

EncorePro Production Hold

Temporary Production Hold of EncorePro 500 Series

11/16/15 update: Plantronics began full production of EncorePro HW10 and HW520 again a couple of weeks ago. Please let us know if you have any questions. 4/22/15 availability update:Read more

Temporary Production Hold
EncorePro Production Hold

Temporary Production Hold of EncorePro 500 Series

Temporary Production Hold

11/16/15 update: Plantronics began full production of EncorePro HW10 and HW520 again a couple of weeks ago. Please let us know if you have any questions. 4/22/15 availability update:Read more

Plantronics DA80 Audio Processor for Corded Contact Center Headsets

NEW DA80 Audio Processor for Plantronics Corded Headsets = Smarter Customer Interactions

It has been several years since an upgraded USB headset adapter for corded headsets has been released by Plantronics. DA45 and DA40 have been the high runners and haveRead more

Plantronics DA80 USB Audio Processor
Plantronics DA80 Audio Processor for Corded Contact Center Headsets

NEW DA80 Audio Processor for Plantronics Corded Headsets = Smarter Customer Interactions

Plantronics DA80 USB Audio Processor

It has been several years since an upgraded USB headset adapter for corded headsets has been released by Plantronics. DA45 and DA40 have been the high runners and haveRead more

Plantronics Blackwire 725 Combats Workplace Noise Pollution

Open concept workplace layouts may lower the barriers for cooperation and teamwork, but with fewer walls you also get more noise and more interruptions. For office workers who spendRead more

Plantronics Blackwire 725, available at btpi.com

Plantronics Blackwire 725 Combats Workplace Noise Pollution

Plantronics Blackwire 725, available at btpi.com

Open concept workplace layouts may lower the barriers for cooperation and teamwork, but with fewer walls you also get more noise and more interruptions. For office workers who spendRead more

4 New UC Audio Devices Introduced by Plantronics

New Intriguing UC Audio Devices Hit the Market Today

The world of Unified Communications (UC) has evolved and traditional office telephones are now just one way to have live conversations. UC allows us to communicate in the office,Read more

Plantronics B255 Bluetooth
4 New UC Audio Devices Introduced by Plantronics

New Intriguing UC Audio Devices Hit the Market Today

Plantronics B255 Bluetooth

The world of Unified Communications (UC) has evolved and traditional office telephones are now just one way to have live conversations. UC allows us to communicate in the office,Read more

Plantronics Receives Quality Honors

Plantronics recently received two high honors from the Mexican government: the “National Quality Award for 2014” and a brand new honor, the “Distinction to a Journey of Excellence.” PresidentRead more

Plantronics Logo

Plantronics Receives Quality Honors

Plantronics Logo

Plantronics recently received two high honors from the Mexican government: the “National Quality Award for 2014” and a brand new honor, the “Distinction to a Journey of Excellence.” PresidentRead more

New Plantronics Battery For Longer Talk Time

Plantronics wireless headsets with date code L4 are shipping with a new battery that has more talk time! If you’re using any of the following models, the new batteryRead more

New extended talk time Plantronics battery

New Plantronics Battery For Longer Talk Time

New extended talk time Plantronics battery

Plantronics wireless headsets with date code L4 are shipping with a new battery that has more talk time! If you’re using any of the following models, the new batteryRead more

Lync Becoming Skype for Business

Alan D. Percy, Senior Director of marketing at AudioCodes, recently wrote about the upcoming brand change of Microsoft’s Lync communication service to “Skype for Business,” which acknowledges the broadRead more

Customer service agent with caption: I Skype therefore I am

Lync Becoming Skype for Business

Customer service agent with caption: I Skype therefore I am

Alan D. Percy, Senior Director of marketing at AudioCodes, recently wrote about the upcoming brand change of Microsoft’s Lync communication service to “Skype for Business,” which acknowledges the broadRead more

Obvious differences between EncorePro and SupraPlus

BTP Explains Main Differences in new EncorePro vs. SupraPlus Headsets

Both EncorePro and SupraPlus are in Production We’d like to reiterate both EncorePro and SupraPlus are current Plantronics products. EncorePro is not replacing SupraPlus. If your organization has standardizedRead more

HW520 on contact center agent
Obvious differences between EncorePro and SupraPlus

BTP Explains Main Differences in new EncorePro vs. SupraPlus Headsets

HW520 on contact center agent

Both EncorePro and SupraPlus are in Production We’d like to reiterate both EncorePro and SupraPlus are current Plantronics products. EncorePro is not replacing SupraPlus. If your organization has standardizedRead more

Newest Call Center & Office Headsets Available!

Plantronics EncorePro 500 Series headsets redefine what customer service centers and offices will be using in the future, and they’re available now at BTP. 3/13/15: Plantronics announced a temporaryRead more

Adjustable headband and soft foam ear cushions for all-day comfort

Newest Call Center & Office Headsets Available!

Adjustable headband and soft foam ear cushions for all-day comfort

Plantronics EncorePro 500 Series headsets redefine what customer service centers and offices will be using in the future, and they’re available now at BTP. 3/13/15: Plantronics announced a temporaryRead more

Office workplace safety starts with a clean headset

When it comes to workplace safety and staying healthy, look no further than your own workstation. Office workers and call center agents spend nearly half their waking hours atRead more

cartoon germ for blog post about keeping clean work stations

Office workplace safety starts with a clean headset

cartoon germ for blog post about keeping clean work stations

When it comes to workplace safety and staying healthy, look no further than your own workstation. Office workers and call center agents spend nearly half their waking hours atRead more

Plantronics headset packaging to be smaller and greener in 2015

Plantronics Packaging Improvements

BTP is pleased to announce that starting in 2015, Plantronics headsets will begin shipping in smaller boxes! This will reduce shipping waste and be greener. Also, the new headsetRead more

New headset packaging to be greener and smaller
Plantronics headset packaging to be smaller and greener in 2015

Plantronics Packaging Improvements

New headset packaging to be greener and smaller

BTP is pleased to announce that starting in 2015, Plantronics headsets will begin shipping in smaller boxes! This will reduce shipping waste and be greener. Also, the new headsetRead more

BTP Holiday Shipping Schedule

BTP Holiday Shipping Schedule

Happy Thanksgiving! BTP will be closed Thursday and Friday, November 27 and 28, so we can celebrate and show thanks with friends and family. Not to mention other activitiesRead more

Fall leaves in Carnation, WA
BTP Holiday Shipping Schedule

BTP Holiday Shipping Schedule

Fall leaves in Carnation, WA

Happy Thanksgiving! BTP will be closed Thursday and Friday, November 27 and 28, so we can celebrate and show thanks with friends and family. Not to mention other activitiesRead more

Headset security? We hear you!

We were excited to see a press release from Plantronics announcing their DECT wireless office headset products—the CS500 and Savi 700 Series—are leading the headset industry toward improved security.Read more

Plantronics

Headset security? We hear you!

Plantronics

We were excited to see a press release from Plantronics announcing their DECT wireless office headset products—the CS500 and Savi 700 Series—are leading the headset industry toward improved security.Read more

IAUG December 11, 2014 NW Chapter Meeting

Attend IAUG Pacific NW Chapter Meeting Dec 11

Sponsored by BTP and Plantronics.  BTP is honored to join our Northwest Avaya customers and colleagues as co-sponsor of the December meeting in Tacoma. Registration is now open forRead more

IAUG NW Chapter
IAUG December 11, 2014 NW Chapter Meeting

Attend IAUG Pacific NW Chapter Meeting Dec 11

IAUG NW Chapter

Sponsored by BTP and Plantronics.  BTP is honored to join our Northwest Avaya customers and colleagues as co-sponsor of the December meeting in Tacoma. Registration is now open forRead more

End of Life and Product Transitions

EOL announcements & model changes

Sponsored by BTP and Plantronics.  BTP is honored to join our Northwest Avaya customers and colleagues as co-sponsor of the December meeting in Tacoma. Registration is now open forRead more

EncorePro HW710 Monaural
End of Life and Product Transitions

EOL announcements & model changes

EncorePro HW710 Monaural

Sponsored by BTP and Plantronics.  BTP is honored to join our Northwest Avaya customers and colleagues as co-sponsor of the December meeting in Tacoma. Registration is now open forRead more

Training for Contact Center and Service Desk Professionals

You may have already read our blog about this event or learned about it elsewhere, but we wanted to mention it again, just in case you haven’t registered yet orRead more

HTHTS CEO, Ivy Meadors

Training for Contact Center and Service Desk Professionals

HTHTS CEO, Ivy Meadors

You may have already read our blog about this event or learned about it elsewhere, but we wanted to mention it again, just in case you haven’t registered yet orRead more

Event – The Art of Service, Leadership and Technology

If you haven’t met your training goals yet this year, here is a fantastic value for $79! High Tech High Touch Solutions, Inc. (HTHTS) is presenting another full day ofRead more

HTHTS Workshop 11/4/14

Event – The Art of Service, Leadership and Technology

HTHTS Workshop 11/4/14

If you haven’t met your training goals yet this year, here is a fantastic value for $79! High Tech High Touch Solutions, Inc. (HTHTS) is presenting another full day ofRead more

New Plantronics EncorePro Headsets Win Approval at BTP

This week BTP had a chance to see and try on pre-production models of Plantronics new EncorePro HW540 convertible and HW520 dual ear headsets. Wow! They made a veryRead more

HW510 monaural headset is suitable for enterprise and contact centers

New Plantronics EncorePro Headsets Win Approval at BTP

HW510 monaural headset is suitable for enterprise and contact centers

This week BTP had a chance to see and try on pre-production models of Plantronics new EncorePro HW540 convertible and HW520 dual ear headsets. Wow! They made a veryRead more

New Plantronics High Performance Headsets for Contact Centers

Today Plantronics introduced the new EncorePro corded headsets for office and contact centers. The new family includes all wearing styles, and fills a void in the market for a truly comfortable, non-headbandRead more

Plantronics EncorePro HW530 headset

New Plantronics High Performance Headsets for Contact Centers

Plantronics EncorePro HW530 headset

Today Plantronics introduced the new EncorePro corded headsets for office and contact centers. The new family includes all wearing styles, and fills a void in the market for a truly comfortable, non-headbandRead more