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Is the New Poly Savi 8400 Right for You?

The release of the Poly’s updated Savi 8400 series comes with some important questions to answer: “Is this new unit for me, and how do I know??” Read onRead more

Is the New Poly Savi 8400 Right for You?

The release of the Poly’s updated Savi 8400 series comes with some important questions to answer: “Is this new unit for me, and how do I know??” Read onRead more

Tech Corner: Quick Tips for Wireless Headsets

Wireless headsets seem much more complex than their wired counterparts, but are they really? It seems like there are so many things that can go wrong with a wirelessRead more

Tech Corner: Quick Tips for Wireless Headsets

Wireless headsets seem much more complex than their wired counterparts, but are they really? It seems like there are so many things that can go wrong with a wirelessRead more

How to replace the headset battery on Savi 8210 (7S447AA#ABA)

How to replace the headset battery on Savi 8210 (7S447AA#ABA)

3. Remove the two small screws (You could use the size PH00 screwdriver that comes along with the replacement battery).  4. Once you have removed the cover, carefully detachRead more

How to replace the headset battery on Savi 8210 (7S447AA#ABA)

How to replace the headset battery on Savi 8210 (7S447AA#ABA)

3. Remove the two small screws (You could use the size PH00 screwdriver that comes along with the replacement battery).  4. Once you have removed the cover, carefully detachRead more

Best Wireless Headsets for Zoom Meetings

Chances are, you use Zoom in your day-to-day business already. Whether your company utilizes Zoom for meetings or calls, or you’re joining webinars or meetings with others, Zoom isRead more

Best Wireless Headsets for Zoom Meetings

Chances are, you use Zoom in your day-to-day business already. Whether your company utilizes Zoom for meetings or calls, or you’re joining webinars or meetings with others, Zoom isRead more

Best Choice: Yealink WH63 vs Poly Savi 8445

Looking at two similar headsets, and wondering which one might be for you? We’re here to give you the facts to help you make the best decision for yourRead more

Best Choice: Yealink WH63 vs Poly Savi 8445

Looking at two similar headsets, and wondering which one might be for you? We’re here to give you the facts to help you make the best decision for yourRead more

Introducing the New Savi 7400

The other new unit update for Fall 2023 comes in the form of the larger earpads and more comfortable wearing style of the new Savi 7400. If you’re lookingRead more

Introducing the New Savi 7400

The other new unit update for Fall 2023 comes in the form of the larger earpads and more comfortable wearing style of the new Savi 7400. If you’re lookingRead more

Best Speakerphones for Mobility in 2023

Speakerphones are a versatile, portable solution for those who need good sound and powerful microphones wherever their work takes them. These aren’t the large bricks of old, taking upRead more

Best Speakerphones for Mobility in 2023

Speakerphones are a versatile, portable solution for those who need good sound and powerful microphones wherever their work takes them. These aren’t the large bricks of old, taking upRead more

7 Key Factors to Consider When Choosing Headsets for Business

Headsets are an essential tool for businesses that rely on phone and video conferencing. The right headsets can help improve productivity and reduce the number of IT helpdesk ticketsRead more

7 Key Factors to Consider When Choosing Headsets for Business

Headsets are an essential tool for businesses that rely on phone and video conferencing. The right headsets can help improve productivity and reduce the number of IT helpdesk ticketsRead more

Headset Solutions for In-Patient Nurses

In-patient nurses are the lifeblood of the healthcare system. They spend a significant amount of time communicating with patients, other nurses, and family members. Their roles are intricate andRead more

Headset Solutions for In-Patient Nurses

In-patient nurses are the lifeblood of the healthcare system. They spend a significant amount of time communicating with patients, other nurses, and family members. Their roles are intricate andRead more

Best Headset Options for the Retail Sphere

Retail employees are the reason commerce can flow. Their role communicates with customers, other employees, suppliers and contractors. According to a study by the National Retail Federation (NRF), retailRead more

Best Headset Options for the Retail Sphere

Retail employees are the reason commerce can flow. Their role communicates with customers, other employees, suppliers and contractors. According to a study by the National Retail Federation (NRF), retailRead more

Best Earbuds and Bone Conducting Headsets for 2023

Hybrid work is our norm now, and having audio devices that travel well and do exactly what you need in meetings is more important than ever. Device companies recognizeRead more

Best Earbuds and Bone Conducting Headsets for 2023

Hybrid work is our norm now, and having audio devices that travel well and do exactly what you need in meetings is more important than ever. Device companies recognizeRead more

Shopping for Call Center Headsets? Here are our Best Sellers!

Are you shopping for call center headsets, but aren’t sure where to start? We’ve been providing call center headsets to customers for over 2 decades and have seen theRead more

Shopping for Call Center Headsets? Here are our Best Sellers!

Are you shopping for call center headsets, but aren’t sure where to start? We’ve been providing call center headsets to customers for over 2 decades and have seen theRead more

UPDATED for 2023: Side-by-Side Training with USB Headsets

Now updated for 2023: Side-by-Side Training with USB headsets is still one of our most popular blog posts to date. USB headsets are now the norm for both remoteRead more

UPDATED for 2023: Side-by-Side Training with USB Headsets

Now updated for 2023: Side-by-Side Training with USB headsets is still one of our most popular blog posts to date. USB headsets are now the norm for both remoteRead more

2023 Poly Promotions are here!

We have some exciting Poly promotions to announce for March 2023! Blackwire (USB) and Voyager (Bluetooth) headsets are eligible for instant rebates when 20+ quantity is purchased. FREE QDRead more

2023 Poly Promotions are here!

We have some exciting Poly promotions to announce for March 2023! Blackwire (USB) and Voyager (Bluetooth) headsets are eligible for instant rebates when 20+ quantity is purchased. FREE QDRead more

Quick Tips: Active, Passive, or Microphone Noise Cancellation

What are the differences between all the different noise cancellations, and what works best for you? Let’s get into it. Here’s the deal: Not all noise cancelling headsets areRead more

Quick Tips: Active, Passive, or Microphone Noise Cancellation

What are the differences between all the different noise cancellations, and what works best for you? Let’s get into it. Here’s the deal: Not all noise cancelling headsets areRead more

Quick Fix: Poly BT700 and Dell PC Sound Solution

Chances are, you found your way here because you’re having a specific problem with your Poly headset that works in tandem with a BT700 USB dongle. You likely ownRead more

Quick Fix: Poly BT700 and Dell PC Sound Solution

Chances are, you found your way here because you’re having a specific problem with your Poly headset that works in tandem with a BT700 USB dongle. You likely ownRead more

Tech Corner: Setting Up Your Browser for Headset Success

Depending on the softphone your company is utilizing, whether or not you can use your headset may be connected to your PC’s browser settings. Softphones like NICE’s CXone andRead more

Tech Corner: Setting Up Your Browser for Headset Success

Depending on the softphone your company is utilizing, whether or not you can use your headset may be connected to your PC’s browser settings. Softphones like NICE’s CXone andRead more

Tech Corner: Quick Tips for Wired Headsets

Wired headsets should be the most simple type of headset, right? So why is there suddenly no sound? Why can’t you use your microphone in that Teams call? EvenRead more

Tech Corner: Quick Tips for Wired Headsets

Wired headsets should be the most simple type of headset, right? So why is there suddenly no sound? Why can’t you use your microphone in that Teams call? EvenRead more

Tech Corner: Ten Questions from the Headset Help Desk

Chances are, if you’ve ever called into a technology helpline, you’ve heard the term “Have you tried turning it off, and back on again?” at least once. These kindsRead more

Ten Questions from the Headset Help Desk

Tech Corner: Ten Questions from the Headset Help Desk

Ten Questions from the Headset Help Desk

Chances are, if you’ve ever called into a technology helpline, you’ve heard the term “Have you tried turning it off, and back on again?” at least once. These kindsRead more

Tech Corner: How to Know When to Upgrade

When should you say goodbye to that old headset? You’ve had the same headset for years now, and it’s served you well. It’s been perfect for your needs, hasRead more

How to Know When to Upgrade

Tech Corner: How to Know When to Upgrade

How to Know When to Upgrade

When should you say goodbye to that old headset? You’ve had the same headset for years now, and it’s served you well. It’s been perfect for your needs, hasRead more

Tech Corner: "Do I need this USB thing?"

Tech Corner: “Do I need this USB thing?”

Congratulations on your new headset! As you unbox the device and its various wires and cradles, you might find a small square USB plug that seems randomly placed inRead more

"Do I need this USB thing?"
Tech Corner: "Do I need this USB thing?"

Tech Corner: “Do I need this USB thing?”

"Do I need this USB thing?"

Congratulations on your new headset! As you unbox the device and its various wires and cradles, you might find a small square USB plug that seems randomly placed inRead more

UC vs M: Which is right for you?

While shopping around for products on our site, you’ve likely noticed that there are several versions of the same headset. Plantronics S8220UC or S8220-M? Jabra Evolve 75 MS orRead more

UC vs M: Which is right for you?

While shopping around for products on our site, you’ve likely noticed that there are several versions of the same headset. Plantronics S8220UC or S8220-M? Jabra Evolve 75 MS orRead more

Tech Corner: Voyager Focus UC Muting Function

The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). The built-in sensor presence pauses streaming media when you remove the headset, making sure youRead more

Voyager Focus UC

Tech Corner: Voyager Focus UC Muting Function

Voyager Focus UC

The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). The built-in sensor presence pauses streaming media when you remove the headset, making sure youRead more

World’s most secure headset is here!

Poly announced a new family of headsets called “Savi 7300 Series“, and it is touted as an ultra secure DECT headset in the market! For those organizations that doRead more

World’s most secure headset is here!

Poly announced a new family of headsets called “Savi 7300 Series“, and it is touted as an ultra secure DECT headset in the market! For those organizations that doRead more

The realities of distance education – and how to ensure operational harmony

Set your technological imperatives straight to ensure educational success during the pandemic. The pandemic has pushed the education sector to transform their operations and why they must use theRead more

The realities of distance education – and how to ensure operational harmony

Set your technological imperatives straight to ensure educational success during the pandemic. The pandemic has pushed the education sector to transform their operations and why they must use theRead more

Headsets for “Work From Home (WFH)” or “Remote Working” Employees

Has your company decided to have a part of your workforce to work from home? You are not alone, more and more companies are dispersing their workforce as aRead more

Headsets for “Work From Home (WFH)” or “Remote Working” Employees

Has your company decided to have a part of your workforce to work from home? You are not alone, more and more companies are dispersing their workforce as aRead more

Work From Home – Headset/Camera

As more cases of coronavirus cases are being discovered, many companies are advising the employees to work from home as much as possible. Communication is a critical part ofRead more

Work From Home – Headset/Camera

As more cases of coronavirus cases are being discovered, many companies are advising the employees to work from home as much as possible. Communication is a critical part ofRead more

Use headset with Cisco WebEx

Are you transitioning from a physical desk phone to a soft phone? Are you experiencing not being able to hear the remote user or the remote user is notRead more

Use headset with Cisco WebEx

Are you transitioning from a physical desk phone to a soft phone? Are you experiencing not being able to hear the remote user or the remote user is notRead more

Using Your Headset with a Softphone (Avaya Equinox, Cisco Jabber, WebEx, etc.) on Windows 10

Are you transitioning from a physical desk phone to a soft phone? Are you experiencing the issue of not being able to hear the remote user, or is theRead more

Using Your Headset with a Softphone (Avaya Equinox, Cisco Jabber, WebEx, etc.) on Windows 10

Are you transitioning from a physical desk phone to a soft phone? Are you experiencing the issue of not being able to hear the remote user, or is theRead more

CSSP Event November 15, 2018

This week on Thursday, November 15 from 2-4 pm PST – you won’t want to miss this CSSP session. Be sure to sign up to attend the CSSP meetingRead more

CSSP Event November 15, 2018

This week on Thursday, November 15 from 2-4 pm PST – you won’t want to miss this CSSP session. Be sure to sign up to attend the CSSP meetingRead more

Your Invitation to The IT Summit Bellevue – Tuesday, 10/16/18

Please accept this VIP invitation to the top technology event in Washington as a gift from Business Telecom Products. The IT Summit produces technology conferences for executives from theRead more

The IT Summit

Your Invitation to The IT Summit Bellevue – Tuesday, 10/16/18

The IT Summit

Please accept this VIP invitation to the top technology event in Washington as a gift from Business Telecom Products. The IT Summit produces technology conferences for executives from theRead more

Exciting Plantronics Savi 8200 Series Announced

Savi 8200 Series Wireless Headset Announced at Microsoft Ignite

Today Plantronics is launching the next generation Savi wireless headset system – Savi 8200 series. This professional office headset system is jam-packed with highly desirable features to help combatRead more

Exciting Plantronics Savi 8200 Series Announced

Savi 8200 Series Wireless Headset Announced at Microsoft Ignite

Today Plantronics is launching the next generation Savi wireless headset system – Savi 8200 series. This professional office headset system is jam-packed with highly desirable features to help combatRead more

New Voyager 4200 UC Series Announced

New Voyager 4200 UC Series Bluetooth Wireless Headset

Plantronics created the new Voyager 4200 UC Series as an affordable, entry level Bluetooth wireless headset for business. Plantronics Voyager 4200 UC Series combines many wonderful features you haveRead more

New Voyager 4200 UC Series Announced

New Voyager 4200 UC Series Bluetooth Wireless Headset

Plantronics created the new Voyager 4200 UC Series as an affordable, entry level Bluetooth wireless headset for business. Plantronics Voyager 4200 UC Series combines many wonderful features you haveRead more

Blackwire 300/500 Series End of Life Announcement

Plantronics has announced its end of life for the Blackwire 300 and 500 series USB headsets. Both monaural (single ear) and binaural (double ear) versions are being replaced withRead more

Blackwire 300/500 Series End of Life Announcement

Plantronics has announced its end of life for the Blackwire 300 and 500 series USB headsets. Both monaural (single ear) and binaural (double ear) versions are being replaced withRead more

Savi Summer Savings – up to 20% off!

BTP is excited to announce a special manufacturer sponsored Savi Summer Savings promotion.  For a limited time get up to 20% off Plantronics Savi 700 and 400 Series wireless officeRead more

Savi Summer Savings – up to 20% off!

BTP is excited to announce a special manufacturer sponsored Savi Summer Savings promotion.  For a limited time get up to 20% off Plantronics Savi 700 and 400 Series wireless officeRead more

SupraPlus headsets EOD July 2018

EOL for SupraPlus Headsets – a Great 10 Year Run

Plantronics has announced end of life for popular SupraPlus Wideband series corded office headsets. These headsets have the standard Plantronics Quick Disconnect and they connect to landline desk phonesRead more

SupraPlus headsets EOD July 2018

EOL for SupraPlus Headsets – a Great 10 Year Run

Plantronics has announced end of life for popular SupraPlus Wideband series corded office headsets. These headsets have the standard Plantronics Quick Disconnect and they connect to landline desk phonesRead more

Clarity P340 Handset End of Life Announcement

Plantronics announced that Clarity P340 and P340-M USB Handsets have reached end of life. There is no direct replacement, although a great alternative is Calisto P240 and P240-M USBRead more

Clarity P340 Handset End of Life Announcement

Plantronics announced that Clarity P340 and P340-M USB Handsets have reached end of life. There is no direct replacement, although a great alternative is Calisto P240 and P240-M USBRead more

Managing Noise in the Workplace – Promotion Extended!

Plantronics Voyager promotion has been extended through September 30, 2018! Select Voyager premium Bluetooth headsets are an additional 10% off including 5200 UC, 6200 UC, 8200 UC and FocusRead more

Managing Noise in the Workplace – Promotion Extended!

Plantronics Voyager promotion has been extended through September 30, 2018! Select Voyager premium Bluetooth headsets are an additional 10% off including 5200 UC, 6200 UC, 8200 UC and FocusRead more

Contact Center Trends - CSSP at Nintendo

Contact Center Trends

Attend the next Bi-monthly CSSP Meeting – June 21, 2018 at Nintendo of America in Redmond, WA  from 2:00 – 4:30 pm. Wes Pitman of Driva Solutions (works withRead more

Contact Center Trends - CSSP at Nintendo

Contact Center Trends

Attend the next Bi-monthly CSSP Meeting – June 21, 2018 at Nintendo of America in Redmond, WA  from 2:00 – 4:30 pm. Wes Pitman of Driva Solutions (works withRead more

Headset Promotion! Managing Noise in the Workplace – Save!

Hurry! Get up to 10% off select Plantronics Voyager Bluetooth headsets from BTP between April 1 and September 30, 2018 – extended!  Contact BTP for your special pricing now!Read more

Headset Promotion! Managing Noise in the Workplace – Save!

Hurry! Get up to 10% off select Plantronics Voyager Bluetooth headsets from BTP between April 1 and September 30, 2018 – extended!  Contact BTP for your special pricing now!Read more

Plantronics MX10 Amplifier Still Available

Product availability update: Plantronics MX10 audio processor is still available. MX10 multi-device switcher EOL was announced in July 2016, but that has since been reversed. The MX10 Universal Audio ProcessorRead more

Plantronics MX10 Amplifier Still Available

Product availability update: Plantronics MX10 audio processor is still available. MX10 multi-device switcher EOL was announced in July 2016, but that has since been reversed. The MX10 Universal Audio ProcessorRead more

Plantronics to Acquire Polycom

Breaking News! Plantronics to Acquire Polycom

Today (3/28/18) the Unified Communications industry was wowed with the surprising announcement that Plantronics will acquire Polycom.  Both companies are headquartered in California and are world leaders in deliveringRead more

Plantronics to Acquire Polycom

Breaking News! Plantronics to Acquire Polycom

Today (3/28/18) the Unified Communications industry was wowed with the surprising announcement that Plantronics will acquire Polycom.  Both companies are headquartered in California and are world leaders in deliveringRead more

Voyager 6200 UC Headset Announced

Plantronics announced their first ever enterprise Bluetooth neckband headset. It is designed for softphones so you can pair it to your mobile device and PC with the mini dongleRead more

Voyager 6200 UC Headset Announced

Plantronics announced their first ever enterprise Bluetooth neckband headset. It is designed for softphones so you can pair it to your mobile device and PC with the mini dongleRead more

Join us at the CSSP Meeting in Bellevue 1/23/18

BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more

Join us at the CSSP Meeting in Bellevue 1/23/18

BTP is honored to sponsor the first Customer Service and Support Professionals meeting this year. Two exceptional speakers will kick off 2018 with fresh new information and perspective for customerRead more

Training with USB Headsets

Side-by-Side Rep Training with USB Headsets

Notes: If you have call center agents using USB headsets, please email info@btpi.com to learn about a unique (one part) side-by-side listening solution to be used with the USBRead more

Training with USB Headsets

Side-by-Side Rep Training with USB Headsets

Notes: If you have call center agents using USB headsets, please email info@btpi.com to learn about a unique (one part) side-by-side listening solution to be used with the USBRead more

2017 holiday shipping schedule

2017 Holiday Shipping Schedule

November Wednesday, November 22 – last day of the week orders ship. Thursday, November 23 – closed. Friday, November 24 – closed. December Friday, December 22 – regular shipping day.Read more

2017 holiday shipping schedule

2017 Holiday Shipping Schedule

November Wednesday, November 22 – last day of the week orders ship. Thursday, November 23 – closed. Friday, November 24 – closed. December Friday, December 22 – regular shipping day.Read more

EOL Announcement: Plantronics Voyager Edge UC

Plantronics Announced End of Life for Voyager Edge. Both versions of Voyager Edge UC (B255 202310-01 & B255-M 202320-01) will be manufacturer discontinued. — Update 11/22/17: Plantronics reverses EOL ofRead more

EOL Announcement: Plantronics Voyager Edge UC

Plantronics Announced End of Life for Voyager Edge. Both versions of Voyager Edge UC (B255 202310-01 & B255-M 202320-01) will be manufacturer discontinued. — Update 11/22/17: Plantronics reverses EOL ofRead more

C5200 series

New 5200 Series USB Headsets in Lava Orange

You can’t miss this one – the cords and accents on the new Plantronics 5200 series USB headsets are lava orange color!  The latest UC audio device combines someRead more

C5200 series

New 5200 Series USB Headsets in Lava Orange

You can’t miss this one – the cords and accents on the new Plantronics 5200 series USB headsets are lava orange color!  The latest UC audio device combines someRead more

New USB-C Adapters for Headsets

Plantronics forward thinking engineers have designed special USB-C adapters. This will ensure forward compatibility of their USB headsets for softphones and mobile devices. There will be 2 versions. OneRead more

New USB-C Adapters for Headsets

Plantronics forward thinking engineers have designed special USB-C adapters. This will ensure forward compatibility of their USB headsets for softphones and mobile devices. There will be 2 versions. OneRead more

Busylight Boosts Skype for Business End User Adoption

How is your Skype for Business rollout going? Usually the biggest hurdle is not the new technology. Most challenges are around changing the mindset and communication habits of endRead more

Busylight Boosts Skype for Business End User Adoption

How is your Skype for Business rollout going? Usually the biggest hurdle is not the new technology. Most challenges are around changing the mindset and communication habits of endRead more

Customer Service: A Heck of a Challenging Road to Travel

CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more

Customer Service: A Heck of a Challenging Road to Travel

CSSP Meeting Notice: Two Amazing Speakers and Experts on Customer Service Speakers: Tom McSweeney and Rand Hein Cost: No cost to attend When: Wednesday, September 27, 2017, 2 PMRead more

New Voyager 8200 is Excellent for Noisy Offices

This impressive new double ear wireless headset is the answer to some of the cries for more quiet time from workers in open area environments. While recognizing that constantRead more

New Voyager 8200 is Excellent for Noisy Offices

This impressive new double ear wireless headset is the answer to some of the cries for more quiet time from workers in open area environments. While recognizing that constantRead more

Why Headset Maintenance is Important

Why constant headset maintenance? Headsets can be a hidden area of budget waste for organizations, and this is often the case. Warranties are often not used and headsets areRead more

A box of headsets sent to BTP as unfixable. All were easily restored.

Why Headset Maintenance is Important

A box of headsets sent to BTP as unfixable. All were easily restored.

Why constant headset maintenance? Headsets can be a hidden area of budget waste for organizations, and this is often the case. Warranties are often not used and headsets areRead more

B3200

New Voyager B3200 UC

Today’s professionals who are always connecting and traveling, need a sleek, wireless headset that can keep pace with their busy schedule. And a headset designed for unified communications thatRead more

B3200

New Voyager B3200 UC

Today’s professionals who are always connecting and traveling, need a sleek, wireless headset that can keep pace with their busy schedule. And a headset designed for unified communications thatRead more

7 Most Common Headset-Related Questions

At the BTP Headset Help Desk, we hear just about every headset-related question you can imagine, but the majority of them can be boiled down to the following topRead more

7 Most Common Headset-Related Questions

At the BTP Headset Help Desk, we hear just about every headset-related question you can imagine, but the majority of them can be boiled down to the following topRead more

Conference CS500 or Savi

Conference up to 4 People with W700 & CS500 Series Wireless Headsets

Plantronics wireless office headsets allow you to conference up to 3 additional users to hear both sides of the call. This is great for training new team members orRead more

Conference CS500 or Savi

Conference up to 4 People with W700 & CS500 Series Wireless Headsets

Plantronics wireless office headsets allow you to conference up to 3 additional users to hear both sides of the call. This is great for training new team members orRead more

Saving Headset Battery Life

If you consider the large percentage of office workers using DECT wireless office headsets, such as Plantronics Savi W700 series, a few tips on extending the life of yourRead more

Saving Headset Battery Life

If you consider the large percentage of office workers using DECT wireless office headsets, such as Plantronics Savi W700 series, a few tips on extending the life of yourRead more

When XD Wireless Headsets are a Good Idea

When there are roughly 50 or more DECT (1.9 MHz) wireless office headsets deployed in a tight work area, there may be a point of saturation where the abilityRead more

When XD Wireless Headsets are a Good Idea

When there are roughly 50 or more DECT (1.9 MHz) wireless office headsets deployed in a tight work area, there may be a point of saturation where the abilityRead more

MDA200/MDA220 USB Firmware Update

MDA20/MDA220 USB Firmware Update Version 120, February 15, 2017. What™s New? Improved echo canceling. Added support for Plantronics Hub v3.9. USB friendly name changed to MDA220 USB. Resolved Issues FixedRead more

MDA200/MDA220 USB Firmware Update

MDA20/MDA220 USB Firmware Update Version 120, February 15, 2017. What™s New? Improved echo canceling. Added support for Plantronics Hub v3.9. USB friendly name changed to MDA220 USB. Resolved Issues FixedRead more

Why Proper Headset Mic Positioning is Critical

Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth.  (This assumes yourRead more

Why Proper Headset Mic Positioning is Critical

Office workers and call center professionals should should always bend the mic boom so the tip is 1-2 finger widths from the corner of your mouth.  (This assumes yourRead more

Voyager Focus Offer Extended to March 2017

If your end-of-the-year schedule is crazy busy like Santa’s schedule is, then here is some great news! The free Voyager Focus promotion goes through the end of Q1 2017.Read more

Voyager Focus Offer Extended to March 2017

If your end-of-the-year schedule is crazy busy like Santa’s schedule is, then here is some great news! The free Voyager Focus promotion goes through the end of Q1 2017.Read more

BTP Sponsors CSSP Winter Celebration in Bellevue

The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more

BTP Sponsors CSSP Winter Celebration in Bellevue

The CSSP (Customer Service and Support Professionals) includes contact centers/call centers, help desks/service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and socialRead more

Use Existing Call Center Headsets for PC Training or Softphones

Breaking news for call centers migrating to softphones! Companies who thought they would have to invest in all new USB headsets can keep using their existing corded headsets. PlantronicsRead more

Use Existing Call Center Headsets for PC Training or Softphones

Breaking news for call centers migrating to softphones! Companies who thought they would have to invest in all new USB headsets can keep using their existing corded headsets. PlantronicsRead more

Acquisition of Polycom Completed

Polycom was pleased to announce the completion of their acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, officiallyRead more

Acquisition of Polycom Completed

Polycom was pleased to announce the completion of their acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, officiallyRead more

Jabra Acquires VXi

Two communication headset industry manufacturers combine to strengthen their presence in the North American market. On October 13, 2016 it was officially announced in a press release that GNRead more

Jabra Acquires VXi

Two communication headset industry manufacturers combine to strengthen their presence in the North American market. On October 13, 2016 it was officially announced in a press release that GNRead more

Buy 10 Voyager 5200 UC Headsets & get a FREE Voyager Focus UC!

We are thrilled to announce a Plantronics promotion! BTP customers get a free Voyager Focus UC (valued at $299) when purchasing ten Voyager 5200 UC from BTP. Perfect Pairing Voyager 5200 UCRead more

Buy 10 Voyager 5200 UC Headsets & get a FREE Voyager Focus UC!

We are thrilled to announce a Plantronics promotion! BTP customers get a free Voyager Focus UC (valued at $299) when purchasing ten Voyager 5200 UC from BTP. Perfect Pairing Voyager 5200 UCRead more

Voyager Legend UC & MDA200 Bundle

Plantronics combined 2 unified communications audio devices as a bundle. This is a great solution if you want a single Bluetooth wireless headset to manage your desk phone, PC, and mobile callsRead more

Voyager Legend UC & MDA200 Bundle

Plantronics combined 2 unified communications audio devices as a bundle. This is a great solution if you want a single Bluetooth wireless headset to manage your desk phone, PC, and mobile callsRead more

Ken Kannappan, Plantronics CEO Retiring

On August 2, 2016 Plantronics announced Ken Kannappan, president and chief executive officer, will retire as CEO. Effective Oct 2, 2016 Joe Burton, Plantronics executive vice president and chief commercialRead more

Ken Kannappan, Plantronics CEO Retiring

On August 2, 2016 Plantronics announced Ken Kannappan, president and chief executive officer, will retire as CEO. Effective Oct 2, 2016 Joe Burton, Plantronics executive vice president and chief commercialRead more

BTP Sponsors CSSP Meeting in Bellevue, WA

The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more

BTP Sponsors CSSP Meeting in Bellevue, WA

The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats,Read more

Happy System Administrator Appreciation Day!

Today, July 29th, we salute the System Administrators, the unsung heroes of the day who keep our networks up and are fighting IT issues in the background! We allRead more

Special SysAdmin people

Happy System Administrator Appreciation Day!

Special SysAdmin people

Today, July 29th, we salute the System Administrators, the unsung heroes of the day who keep our networks up and are fighting IT issues in the background! We allRead more

Plantronics MX10 Amplifier Discontinued – Now Back!

Updated April 2018:  Plantronics has reversed the EOL notice for MX10. BTP will be happy to provide MX10 amplifiers as a special order item. Part number is 43404-31. Below wasRead more

MDA200 Replaced MX10

Plantronics MX10 Amplifier Discontinued – Now Back!

MDA200 Replaced MX10

Updated April 2018:  Plantronics has reversed the EOL notice for MX10. BTP will be happy to provide MX10 amplifiers as a special order item. Part number is 43404-31. Below wasRead more

Manager Pro and Encore Pro

New EncorePro 500 & 700 Headset Series

Plantronics headsets continue to evolve for Unified Communications in the enterprise and call center. Plantronics will soon be offering additional versions of their top-of-the-line EncorePro 500 and 700 seriesRead more

Using Plantronics software and hardware can help you stay a cut above the rest.
Manager Pro and Encore Pro

New EncorePro 500 & 700 Headset Series

Using Plantronics software and hardware can help you stay a cut above the rest.

Plantronics headsets continue to evolve for Unified Communications in the enterprise and call center. Plantronics will soon be offering additional versions of their top-of-the-line EncorePro 500 and 700 seriesRead more

New Blackwire C215 & C225 with 3.5mm Connection

When simplicity and price are the top priority for today™s mobile worker, Plantronics corded Blackwire C215 and C225 with a 3.5mm connection can fit the bill. This is aRead more

Simple and easy to use C215/C225

New Blackwire C215 & C225 with 3.5mm Connection

Simple and easy to use C215/C225

When simplicity and price are the top priority for today™s mobile worker, Plantronics corded Blackwire C215 and C225 with a 3.5mm connection can fit the bill. This is aRead more

MDA220 Enables Voyager Focus B825 to work with Landline Desk Phones

Plantronics released some exciting news yesterday about the MDA200 Multi Device Adapter – the firmware can now be upgraded (for free) to be compatible with Voyager Focus UC Bluetooth headset!Read more

MDA200 now compatible with Active Noise Canceling Headsets by Plantronics!

MDA220 Enables Voyager Focus B825 to work with Landline Desk Phones

MDA200 now compatible with Active Noise Canceling Headsets by Plantronics!

Plantronics released some exciting news yesterday about the MDA200 Multi Device Adapter – the firmware can now be upgraded (for free) to be compatible with Voyager Focus UC Bluetooth headset!Read more

Plantronics Manager Pro Asset Analysis Suite Announced

Exciting news for companies using Plantronics Unified Communications headsets! Plantronics has developed a software subscription service that will improve end user experience while giving IT more tools to manageRead more

Manager Pro Infographic

Plantronics Manager Pro Asset Analysis Suite Announced

Manager Pro Infographic

Exciting news for companies using Plantronics Unified Communications headsets! Plantronics has developed a software subscription service that will improve end user experience while giving IT more tools to manageRead more

Make Your Reach Limitless!

Have a corded headset that is tying you down and limiting your reach? Try this lightweight Quick Disconnect (QD) to QD coil extension that adds up to 10™ toRead more

Length without weight

Make Your Reach Limitless!

Length without weight

Have a corded headset that is tying you down and limiting your reach? Try this lightweight Quick Disconnect (QD) to QD coil extension that adds up to 10™ toRead more

Immerse in Your Media and be Ready to Answer Calls

Plantronics has taken BackBeat PRO wireless headphones and added a Hi Fidelity USB adapter to the package for the new BackBeat PRO+. This version does not replace BackBeat PRO, but offersRead more

Immerse in Your Media and be Ready to Answer Calls

Plantronics has taken BackBeat PRO wireless headphones and added a Hi Fidelity USB adapter to the package for the new BackBeat PRO+. This version does not replace BackBeat PRO, but offersRead more

With Polycom Trade-In Rebates it’s time to say goodbye to old phones!

In the middle of replacing your old desk phones, conference phones or video conferencing?  Don’t throw them away; take advantage of Polycom trade-in rebates! Polycom is offering a wideRead more

Out with the old, in with the new!

With Polycom Trade-In Rebates it’s time to say goodbye to old phones!

Out with the old, in with the new!

In the middle of replacing your old desk phones, conference phones or video conferencing?  Don’t throw them away; take advantage of Polycom trade-in rebates! Polycom is offering a wideRead more

New Voyager 5200 UC, big brother to B235!

Are you working on the road a lot and working in open office environments? Are your customers having challenges hearing you on phone calls while on the go? PlantronicsRead more

New Plantronics 5200

New Voyager 5200 UC, big brother to B235!

New Plantronics 5200

Are you working on the road a lot and working in open office environments? Are your customers having challenges hearing you on phone calls while on the go? PlantronicsRead more

Surprise Industry Announcement – Mitel to Acquire Polycom

Update September 27, 2016: The acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, has officially closed. Update July 8,Read more

Surprise Industry Announcement – Mitel to Acquire Polycom

Update September 27, 2016: The acquisition by affiliates of Siris Capital Group, a private equity firm that specializes in acquiring technology and telecommunications companies, has officially closed. Update July 8,Read more

Price Bump on Selected Plantronics Headsets 5/1/16

Plantronics has transformed the quality of communications and collaboration in contact centers, in the office, and even when on the road for over 50 years. This commitment to innovation,Read more

Price Bump on Selected Plantronics Headsets 5/1/16

Plantronics has transformed the quality of communications and collaboration in contact centers, in the office, and even when on the road for over 50 years. This commitment to innovation,Read more

New Busylight UC Omega Helps Skype for Business Users in Open Work Areas

Many companies have rolled out Skype for Business (SfB) and are now realizing they are missing calls. Why? Because some PCs have no speakers or they are muted andRead more

New Busylight UC Omega Helps Skype for Business Users in Open Work Areas

Many companies have rolled out Skype for Business (SfB) and are now realizing they are missing calls. Why? Because some PCs have no speakers or they are muted andRead more

$50 Cash Back on Voyager Legend CS thru April 15, 2016

Plantronics Voyager Legend offers office productivity and mobile flexibility, all in one headset. Enjoy intuitive call management and crystal-clear audio from your mobile phone on the road to yourRead more

$50 Cash Back on Voyager Legend CS thru April 15, 2016

Plantronics Voyager Legend offers office productivity and mobile flexibility, all in one headset. Enjoy intuitive call management and crystal-clear audio from your mobile phone on the road to yourRead more

New Greener Packaging for CS500

In the last couple of months, we began shipping the newly designed CS500 series packaging.  In an effort to conserve on materials and move toward greener packaging, Plantronics redesignedRead more

New Greener Packaging for CS500

In the last couple of months, we began shipping the newly designed CS500 series packaging.  In an effort to conserve on materials and move toward greener packaging, Plantronics redesignedRead more

CSSP Meeting 1/27/16

CSSP Free Event Wednesday Jan 27, 2016

Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more

CSSP Meeting 1/27/16

CSSP Free Event Wednesday Jan 27, 2016

Join the Customer Service and Support Professionals (CSSP) Wednesday, January 27 in Bellevue for an informative talk about goal setting and team building. The CSSP community includes managers fromRead more

How to Avoid Winter Static Electricity

We™re at the time of year again when having the heat cranked up in the office dries out the air and causes static shocks when you walk over carpetingRead more

How to Avoid Winter Static Electricity

We™re at the time of year again when having the heat cranked up in the office dries out the air and causes static shocks when you walk over carpetingRead more

Plantronics End of Life Product in 2016

There are some classic “standby” headsets in this list. We had to take a double look at some. Mirage and TriStar are a couple of decades old, and customersRead more

Plantronics End of Life Product in 2016

There are some classic “standby” headsets in this list. We had to take a double look at some. Mirage and TriStar are a couple of decades old, and customersRead more

2015 Year-End Holiday Shipping Schedule

Friday, Dec 18 Normal pickup and delivery service. This is the last day to ship UPS 3 Day Select packages to be delivered before Christmas (delivery on Wednesday, DecRead more

2015 Year-End Holiday Shipping Schedule

Friday, Dec 18 Normal pickup and delivery service. This is the last day to ship UPS 3 Day Select packages to be delivered before Christmas (delivery on Wednesday, DecRead more

Christmas Promotion Buy 10 wireless get 1 free

Get a Free Plantronics Wireless Headset in December!

Merry Christmas! Our special holiday promotion will save you hundreds of dollars. If you like the idea of being untethered in the office so you can get more done, you can bet yourRead more

Christmas Promotion Buy 10 wireless get 1 free

Get a Free Plantronics Wireless Headset in December!

Merry Christmas! Our special holiday promotion will save you hundreds of dollars. If you like the idea of being untethered in the office so you can get more done, you can bet yourRead more

Thanksgiving Greeting

At this time of Thanksgiving, we pause to count our blessings. The freedom of this great country in which we live. The opportunity for achievement. The friendship and confidence of our valuedRead more

Thanksgiving Greeting

At this time of Thanksgiving, we pause to count our blessings. The freedom of this great country in which we live. The opportunity for achievement. The friendship and confidence of our valuedRead more

Avaya + Google + Plantronics

Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya™s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more

Avaya + Google + Plantronics

Voice communication powerhouses Avaya and Plantronics team up again to create a better customer service system. Avaya™s Chrome-based contact center apps with compatible Plantronics UC headsets will soon beRead more

Frost & Sullivan 2015 Award for Plantronics

Frost & Sullivan Awards Plantronics for 2015 Global Market Leadership

Plantronics announced October 7, 2015 that it had been named by Frost & Sullivan to receive the 2015 Global Contact Center and Office Headset Market Leadership award. Congratulations to Ken Kannappan,Read more

Plantronics B255 Bluetooth
Frost & Sullivan 2015 Award for Plantronics

Frost & Sullivan Awards Plantronics for 2015 Global Market Leadership

Plantronics B255 Bluetooth

Plantronics announced October 7, 2015 that it had been named by Frost & Sullivan to receive the 2015 Global Contact Center and Office Headset Market Leadership award. Congratulations to Ken Kannappan,Read more

CS500 Series now Compatible with Softphones

A new USB cable for CS500 series wireless headsets will begin shipping in December 2015: Plantronics APU-75 (PN 202678-01) MSRP $79.95. Now managing softphone calls is possible with CS500/CS500Read more

CS500 Series now Compatible with Softphones

A new USB cable for CS500 series wireless headsets will begin shipping in December 2015: Plantronics APU-75 (PN 202678-01) MSRP $79.95. Now managing softphone calls is possible with CS500/CS500Read more

All gave some. Some gave all.

Today is Veteran’s Day in America. We honor those who died in service to our great country to preserve our freedom, our liberty and our nation. Thank you AmericanRead more

All gave some. Some gave all.

Today is Veteran’s Day in America. We honor those who died in service to our great country to preserve our freedom, our liberty and our nation. Thank you AmericanRead more

Trade in Old Headsets for New

Promotion runs through March 31, 2016. Now is your chance to get rid of that hideous box of old broken headsets. Plantronics is offering a $15 manufacturer™s trade in rebateRead more

EncorePro HW520 corded headset

Trade in Old Headsets for New

EncorePro HW520 corded headset

Promotion runs through March 31, 2016. Now is your chance to get rid of that hideous box of old broken headsets. Plantronics is offering a $15 manufacturer™s trade in rebateRead more

Blackwire 315/325 Transition Update

The old Blackwire C315 ( PN: 200264-02 and C315-M PN: 200264-01) and C325 headsets (C325 PN: 200263-02 and C325-M PN:200263-01) are being discontinued on December 31, 2015, and willRead more

New Blackwire C315 & C325

Blackwire 315/325 Transition Update

New Blackwire C315 & C325

The old Blackwire C315 ( PN: 200264-02 and C315-M PN: 200264-01) and C325 headsets (C325 PN: 200263-02 and C325-M PN:200263-01) are being discontinued on December 31, 2015, and willRead more

Customer Service Week ” October 5-9, 2015

“Nobody raves about average” – Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more

Customer Service Week ” October 5-9, 2015

“Nobody raves about average” – Bill Quiseng. National Customer Service Week is an opportunity to bring attention to customer service and the relevance it has to business success and our economy.Read more

Millennials prefer live conversations.

Study Shows Millennials Prefer Live Customer Service

Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”.  Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more

Millennials prefer live conversations.

Study Shows Millennials Prefer Live Customer Service

Telecom Reseller published an interesting article 9/1/15 titled “New Study Debunks the Myth of the Disengaged Millennial”.  Mattersight Corporation conducted the survey and the results are contrary to the beliefRead more

Stream music from W700 series office headset

Now Listen to Music on W700 Wireless Headset

We get a lot of questions about this and Plantronics has finally done it. People ask us why they can’t listen to music from their W700 series wireless headsetRead more

Steam music with W700
Stream music from W700 series office headset

Now Listen to Music on W700 Wireless Headset

Steam music with W700

We get a lot of questions about this and Plantronics has finally done it. People ask us why they can’t listen to music from their W700 series wireless headsetRead more

On/off Switch Obsoletes Current Battery

In addendum to our 7/31/15 battery blog below, Plantronics will be discontinuing the current battery (PL-84598-01) for Savi wireless headsets. The replacement (PL-204755-01) has an on/off switch. BTP originally thoughtRead more

new Plantronics battery

On/off Switch Obsoletes Current Battery

new Plantronics battery

In addendum to our 7/31/15 battery blog below, Plantronics will be discontinuing the current battery (PL-84598-01) for Savi wireless headsets. The replacement (PL-204755-01) has an on/off switch. BTP originally thoughtRead more

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