Microphone placement is key “ if not properly positioned the result can be low or no transmit, and/or echo and feedback. Microphone position is also crucial for proper noise cancelling.To correctly position microphone on corded headsets, bend the microphone boom within 1-2 finger widths from the corner of mouth.

Check to see which audio device is picking up your voice. It is possible that your voice is being picked up by your camera microphone, laptop microphone, or another headset or speakerphone.

Verify Windows sound settings: from Windows desktop > Right-click (not left click) on Speaker icon (beside time clock in the lower-right corner of screen) > select Playback devices > select your device in the list “ look for a green check icon next to it and the words Default Device. Do the same in the Recording tab to the right of Playback tab.

If your headset or speaker is not set as the default, it needs to be changed: right-click on your device in the list > select Set as Default Device. Do the same in the Recording tab to the right of the Playback tab.