“I want to send a quick note of commendation for Marlana…She was extremely friendly and helpful, and showed genuine concern when I told her I had a hearing impairment, and showed only graciousness the times I had to ask her to repeat herself. Best of all, she knew exactly which products worked with my phone, knew which products worked best with my type of hearing aid, etc. She quickly showed me options on the web site. I was completely confident that I was getting the right recommendation. And, she was delightful and personable throughout.”