Home Page Link
Talk to our experts! 800-457-4287

FAQs

Audio Devices for Skype for Business

BTP Headset Help Desk

Plug USB headset into PC (do not plug into a docking station or USB hub) – wait for installation process to complete > left-click the audio icon at the bottom-left corner of main SfB window > left-click the Plantronics headset for your Primary Device > select Audio Device Settings to test and adjust your headset Speaker, Microphone and Ringer volumes > check Also Ring box and select an alternate ringer if desired.

Blackwire Corded Headsets:
C310-M SfB Quick Setup Guide

C310-M SfB Quick Setup Guide for Mac
C310-M SfB Quick Setup Guide 2-min Video
C310-M & C320-M User Guide
C725-M User Guide

Bluetooth Headsets:
B235-M SfB Quick Setup Guide
B235-M SfB Quick Setup Guide for Mac
B235-M SfB Quick Setup Guide 2-min Video
B235-M Quick Start Guide (comes in product box)
B235-M User Guide
B255-M User Guide
B825-M Quick Setup Guide
B825 User Guide

Calisto Speakerphones:
P610-M Quick Start Guide (comes in product box)
P620-M Quick Start Guide (comes in product box)
P620-M Full User Guide

Specialty Devices:
P340-M User Guide
MDA200 User Guide

  1. Adjust listening volume on headset: press the up volume button on headset control.
  2. Adjust listening volume in Windows: from Windows desktop > left-click Speaker icon (beside time clock in lower-right corner of screen) > left-click and drag slider to adjust volume.
  3. Adjust listening volume in SfB: left-click the audio icon at the bottom-left corner of main SfB window > Audio Device Settings > verify Plantronics headset is selected in top drop down menu > adjust speaker slider.
  1. Headset could be on mute: for corded headsets check inline mute control button.
  2. Microphone placement is key – if not properly positioned the result can be low or no transmit, and/or echo and feedback. Microphone position is also crucial for proper noise cancelling.

    To correctly position microphone
    on corded headsets, bend the microphone boom within 1-2 finger widths from the corner of mouth.
  3. Check to see which audio device is picking up your voice. It is possible that your voice is being picked up by your laptop or camera microphone, or another headset or speakerphone.

    Verify Windows sound settings
    : from Windows desktop > right-click (not left-click) on Speaker icon (beside time clock in the lower-right corner of screen) > select Playback devices > select Plantronics headset – look for a green check icon on the Plantronics headset and words Default Device. Do the same in the Recording tab to the right of Playback tab.

    If Plantronics headset is not set as the default, it needs to be set as the default: right-click on the Plantronics headset > select Set as Default Device. Do the same in the Recording tab to the right of the Playback tab.
  1. Adjust speaking volume in SfB: left-click the audio icon at the bottom-left corner of main SfB window > Audio Device Settings > verify Plantronics headset is selected in the top drop down menu > adjust microphone slider.
  2. Adjust listening volume on headset: press the down volume button on headset control.
  3. Adjust listening volume in Windows: from Windows desktop > left-click Speaker icon (beside time clock in lower-right corner of screen) > left-click and drag slider to adjust volume.
  4. Adjust Sidetone in Windows (this works with corded headsets only). From Windows desktop > right-click (not left click) Speaker icon (beside time clock in lower-right corner of screen) > select Playback devices > right-click on Plantronics headset > Properties > Levels tab > adjust sidetone slider.
  1. Microphone placement is key – if not properly positioned the result can be low or no transmit, and/or echo and feedback. Microphone position is also crucial for proper noise cancelling.To correctly position microphone on corded headsets, bend the microphone boom within 1-2 finger widths from the corner of mouth.
  1. Check to see which audio device is picking up your voice. It is possible that your voice is being picked up by your camera microphone, laptop microphone, or another headset or speakerphone.
  2. Verify Windows sound settings: from Windows desktop > Right-click (not left click) Speaker icon (beside time clock in the lower-right corner of screen) > select Playback devices > select Plantronics headset – look for a green check icon on the Plantronics headset and words Default Device. Do the same in the Recording tab to the right of Playback tab.

    If Plantronics headset is not set as the default, it needs to be set as the default: right-click on the Plantronics headset > select Set as Default Device. Do the same in the Recording tab to the right of the Playback tab.

  1. Verify headset is plugged into USB port.
  2. Verify the Plantronics headset is selected as the Primary Device in SfB: left-click the audio icon at the bottom-left corner of main SfB window > if Plantronics headset icon does not have a box around it, left-click the Plantronics headset and it will become the default
  3. Verify Windows sound settings: from Windows desktop > Right-click Speaker icon (beside time clock in the lower-right corner of screen) > select Playback devices > select Plantronics headset – look for a green check icon on the Plantronics headset and words Default Device. Do the same in the Recording tab to the right of Playback tab.

    If Plantronics headset is not set as the default, it needs to be set as Default Device: right-click on the Plantronics headset > select Set as Default Device. Do the same in the Recording tab to the right of the Playback tab.

The sound settings have likely been defaulted on the computer.

Verify Windows sound settings: from Windows desktop > Right-click Speaker icon (beside time clock in the lower-right corner of screen) > right-click (not left-click) > select Playback devices > select Plantronics headset – look for a green check icon on the Plantronics headset and words Default Device. Do the same in the Recording tab to the right of Playback tab.

If Plantronics headset is not set as the default, it needs to be set as the default: right-click on the Plantronics headset > select Set as Default Device. Do the same in the Recording tab to the right of the Playback tab.