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Return Policy

BTP Terms and Conditions:

It is our goal to minimize returns by offering pre-purchase and post-purchase advice and support. Handling returns is time consuming and often unnecessary, so please contact us for assistance. Our customer service staff is trained to guide you toward the right product selections.

Exchanges and returns for credit must be requested within 10 days of invoice date. BTP accepts returns within the first 30 days of invoice date. All transactions are in US Dollars.

Please note: special order non-stock items are not returnable.

If you need to return or exchange a purchase, please call us first at 800-457-4287 or 425-649-9262 and request a “Return Merchandise Authorization” number (RMA number). This is very important! Any package received without an RMA number will not be accepted at BTP receiving. Business Telecom Products will exchange your purchase or offer a refund for the full amount minus shipping within the first 30 calendar days from the date of invoice.

To receive a full refund, the product must be returned in “pristine, resalable and good as new” condition in the original packaging including all parts, pieces, warranty information and product boxes. A 20% restocking fee will be charged for any products returned that do not meet the above return packaging requirements. We strongly advise that you insure your return package and ship via a traceable method, such as UPS or USPS Priority Mail. BTP is not responsible for packages lost in transit.

Important: Please write your RMA number (Return Merchandise Authorization) on the outside of your shipping package, not on the product box. Product boxes that have been written on are subject a 20% restocking fee.

Please ship UPS or FedEx to our physical address:

Business Telecom Products
31924 East Entwistle Street
Carnation, WA 98014

US Postal Service delivers to our PO Box only:

Business Telecom Products
PO Box 997
Carnation, WA 98014-0997

Your questions and comments are always welcome at BTP. We look forward to serving you.