Your satisfaction is 100% guaranteed. Business Telecom Products will gladly exchange your purchase or refund the full amount (minus shipping) within the first 30 days. Our business is built on long-term customer relationships and we realize your first purchase will probably not be your last. Your complete satisfaction is our top priority so please call us whenever you have a question or issue.
It is our goal to minimize returns by offering pre-purchase and post-purchase advice and support. Handling returns is expensive and time consuming and often unnecessary, so please contact us for assistance. Our customer service staff is trained to guide you toward the right product selections.
If for any reason you are not completely satisfied with your purchase, please contact us so we can be of assistance:
800-457-4287. You may reach us live 8 – 5 Pacific Time. After hours messages are promptly returned the following business day. We also invite your email. If you email, please provide a telephone number. Many times some simple advice from our expert staff or a small adjustment will quickly solve your problem.
We encourage new headset users to call us for setup help, plus a quick sound check and training. As part of our total customer service commitment, we will help you become familiarized with your new product and will provide ongoing support as long as you own it.