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Frequently Asked Questions
- What payment methods do you accept?
We accept Visa/MC/AMEX credit card payments for items purchased, card payment is required for us to process an order.
- How do I place an order with BTP?
To place an order over the phone, contact us at: 800-457-4287 or 425-649-9262 Mon-Fri 8-5 PT.
To place an order on our site, add the items you with you purchase to your cart then check out.
- What is your return / exchange policy?
Exchanges and returns for credit must be requested within 10 days of invoice date.
BTP accepts returns within the first 30 days of the invoice date for orders of quantity 20 or less.
To receive a full refund, the product must be returned in “pristine, resalable and good as new” condition in the original packaging including all parts, pieces, warranty information and product boxes.
A 20% restocking fee will be charged for any products returned that do not meet the above return packaging requirements.
We strongly advise that you insure your return package and ship via a traceable method, such as UPS or USPS Priority Mail. BTP is not responsible for packages lost in transit.
- How can I track my order?
You can find the tracking # on the invoice what was sent to the email address provided.
If you can’t find the tracking #, please email us at info@btpi.com for more assistance.
- How long does shipping take?
The delivery date is dependent on what was ordered.
If you placed an order before 2:00 PM PT, we will process your order the same business day. Orders after 2:00 PM will be processed the next business day.