Are you transitioning from a physical desk phone to a soft phone? Are you experiencing that you are not able hear the remote user or the remote user is not able to hear you? It is possible that headset is just fine, however, the application (Equinox, Jabber, WebEx, etc.) is not picking up the headset. This blog will cover the Windows 10 sound settings to make sure you are selecting your headset as the preferred audio device for your application.

First, go to Windows 10 search bar and type “Sound”. You should see “Sound Settings” appear as a match. Click on “Sound Settings”.


Windows 10 Sound Settings

Now, scroll down until you find “Advanced Sound Options”.


Advanced Sound Options (Windows 10)

Inside “Advanced Sound Options” you will be able to select which audio device (in-built speaker/mic, headset) to use with your application. You will see at the top a default settings that can apply to all your applications. You can also change this setting per-application.

Audio Device Selection

If this does not solve the problem, try opening your application (Cisco Jabber, Avaya Equinox, Cisco WebEx, etc.) and see if you can directly control audio device settings from the application.

Hope this helps with your UC journey. If you are doing a big UC transition, do not do yourself. Managing hundreds of headset users can be very time consuming. Since 1991, BTP has been helping with headsets (live troubleshooting over phone) at no extra cost to you. We will help you with selecting right solution (including how to manage all of your headset inventory/firmware from cloud using Plantronics Manager Pro). Give us a call at (425)649-9262 or email at