Are you transitioning from a physical desk phone to a soft phone? Are you experiencing that you are not able hear the remote user or the remote user is not able to hear you? It is possible that headset is just fine, however, the application (Equinox, Jabber, WebEx, etc.) is not picking up the headset. See this blog that covers the general Windows 10 settings. In this blog, we will give settings that are specific to Cisco WebEx client.

Note: For full set of instructions, visit webex.com website here: https://help.webex.com/en-us/WBX54825/How-Do-I-Configure-My-Audio-Devices-for-Webex-Meetings

Cisco WebEx – Headset Configuration

Hope this helps with your UC journey. If you are doing a big UC transition, do not do yourself. Managing hundreds of headset users can be very time consuming. Since 1991, BTP has been helping with headsets (live troubleshooting over phone) at no extra cost to you. We will help you with selecting right solution (including how to manage all of your headset inventory/firmware from cloud using Plantronics Manager Pro). Give us a call at (425)649-9262 or email at info@btpi.com.

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