Are you transitioning from a physical desk phone to a soft phone? Are you experiencing not being able to hear the remote user or the remote user is not able to hear you?  It is possible that headset is just fine, however, the application (Equinox, Jabber, WebEx, etc.) may not picking up the headset. See this blog that covers the general Windows 10 settings. In this blog, we will give settings that are specific to the Cisco WebEx client.

Note: For full set of instructions, visit website here:

Cisco WebEx – Headset Configuration

Hope this helps with your UC journey. If you are doing a big UC transition, do not do it by yourself. Managing hundreds of headset users can be very time consuming. Since 1991, BTP has been helping with headsets (live troubleshooting over phone) at no extra cost to you. We will help you with selecting right solution (including how to manage all of your headset inventory/firmware from cloud using Plantronics Manager Pro). Give us a call at (425)649-9262 or email at