By on January 5th, 2015

Plantronics EncorePro 500 Series headsets redefine what customer service centers and offices will be using in the future, and they™re available now at BTP.

3/13/15: Plantronics announced a temporary production delay of the new EncorePro HW510 and HW520 contact center headsets. We will keep you informed once an ETA is established and production has resumed. 10-15 update:  full production resumed.

Adjustable headband and soft foam ear cushions for all-day comfort

 HW510 has wideband sound for richer, clearer conversations

We announced Plantronics new 500 Series corded headsets originally back in October. The 500 Series is truly the heir to the worldwide best-selling SupraPlus headsets. The first models HW530 (over-the-ear) and HW540 (convertible) started shipping late October 2014. Now 2015 brings the HW510 (monaural) andHW520 (binaural) that we™ve all been waiting for.

BTP is happy to announce we have inventory and we are shipping! The best part is the price is the same as SupraPlus and you get all the new features. Below is a rundown of the new EncorePro HW510 and HW520 features.

Comfort & Convenience

  • Adjustable fit–representatives stay alert and engaged throughout their shifts with comfort-fitting headsets
  • Quick Disconnect”provides walk-away mobility while remaining compatibility with all Plantronics USB and desk phone audio processors and direct connect cables

Superior Audio

  • Flexible noise-canceling boom allows optimal positioning for voice clarity
  • Fast microphone position adjustments using visual and tactile guides
  • Wideband sound performance for rich, sharp conversation quality. SoundGuard technology helps meet OSHA/Noise at Work regulations, protecting users from noise spikes and listening fatigue

Long-term Reliability

  • Engineered for heavy traffic call center environments and designed to reduce downtime
  • Superior durability provided by laser-welded construction and metal joints

    EncorePro HW520 Binaural Noise Cancelling Headset

     HW520 has laser-welded construction & metal joints providing unbeatable toughness & durability

As with all new products, we’re asking for customer feedback as soon as possible. It’s earned the thumbs up from our team, now let’s hear what your team thinks.