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Voyager troubleshooting tips

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Applicable to: Voyager 4310 UC, Voyager 4320 UC, Poly Voyager Focus2 UC, Voyager 5200 UC, Voyager 4245 Office, Voyager 5200 Office,

Problem: A Bluetooth headset is not functioning properly, it may experience various types of issues such as being unable to receive calls, a user may hear unwanted sound, or anything that may affect the functionality of the Bluetooth headset.

Ensuring a seamless connection and functionality of your headset involves a few critical steps. Here’s a comprehensive guide to help you through the process:

Establish a Connection with the USB Dongle
The initial step is to confirm that your headset is connected to the BT600 or BT700 USB dongle.

For detailed instructions on how to connect your Bluetooth headset, please follow this link: How to Connect My Bluetooth Headset.

Verify Charging Status
Next, it’s crucial to ensure that your headset is charging correctly. To do this with the Voyager headset:

Place it on its charging base.
Observe the charging LED indicator: a blinking or solid light signifies active charging.

If there’s no light, check the connection of the charging base to the power source or try an alternative outlet. Alternatively, you can directly connect the Bluetooth headset to a power source using a USB cord.

Perform a Full Reset (Restore Defaults)
If you encounter issues with your headset, performing a full reset to restore factory settings can often resolve these problems.

Update Your Headset Firmware
Keeping your headset’s firmware updated is crucial for optimal performance and the introduction of new features. Check the manufacturer’s website for updates.

Troubleshooting Steps
Restart Your PC: This can resolve many connectivity issues.
Remove the USB Dongle and Switch Off Your Headset: Then, try reconnecting after a few moments.

Connect Using the USB Cord: If wireless connectivity is problematic, using a direct USB connection can be a reliable alternative.

If these steps don’t resolve the issue, for further assistance call BTPI at 800-457-4287 or email us at info@btpi.com

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