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Turning Off Wearing Sensors for Poly Headsets

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Problem: Your Voyager Focus or Focus 2 is great, but sometimes the microphone mutes when you’re wearing it! You’re pretty sure you haven’t done anything to mute it yourself, so what’s up?

The built-in sensor presence pauses streaming media when you remove the headset, making sure you don’t miss any content. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed in the upward position. These features can be a great help, and also a huge headache if the wearing sensors aren’t functioning properly. We’ll go over how to reset or turn off those sensors below.


How to reset the sensors:

• With your headset powered on, charge your headset on the charge stand for 10 seconds.


• Press and hold both the Mute and Play/pause buttons for more than 4 seconds until the LEDs flash purple twice, being careful to not touch the earcup padding or allow it to come in contact with surfaces.

How to disable the sensors:

• Hold both the Mute and Call Answer buttons for more than 4 seconds until the LED flashes purple, then red. Repeat to reactivate; the LED flashes purple then blue. NOTE: Sensors cannot be disabled while streaming audio.


• Download Plantronics Hub from Downloads & Apps | Poly

• In the Settings tab of Plantronics Hub, go to Sensors and Presence. Within this menu, you can change any wearing sensor settings, including turning the Wearing Sensor (Master) to OFF. This will disable all wearing sensors. Don’t forget to click APPLY to keep that setting.

Outcome: Once you turn off or reset the wearing sensors, your headset shouldn’t mute itself.

Alternatives: If none of the described steps helped, please send us an email at info@btpi.com or call our tech support at 800-457-4287.

Further Reading: My Headset Won’t Mute/Unmute on PC | Business Telecom Products (btpi.com)

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