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Turning Off Exclusive Mode for Softphones

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Problem: You’re using more than one VOIP or UC software such as GENESYS and Teams, or Slack and GoTo. However, you’ve found that your headset doesn’t have consistent call or volume control, or it will open one of the apps when you try to mute the headset.

If you’re using a PC, this can be mitigated by altering a sound setting at a system level called Exclusive Mode. Here’s where to find it.


-Navigate to the Sound panel by either typing in “Change System Sounds” to the search bar of your PC, or by right click the speaker icon in your system tray and selecting Sounds. This should pop up the following window, and we’re navigating to the Recording tab.

Outcome: With Exclusive Mode turned off, Teams and other softphone applications will be unable to wrestle control from one another during calls.

Alternatives: If none of the described steps helped, please send us an email at info@btpi.com or call our tech support at 1-800-457-4287.

Related articles with links: What does Exclusive Mode do?

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