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The Jabra Bluetooth headset is not working properly.

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Applicable to: Jabra Evolve2 65 Flex Stereo Bluetooth Headset, Jabra Evolve2 65 Mono Bluetooth Headset, Evolve2 75 Stereo Bluetooth Headset,

If your Jabra Bluetooth headset is not functioning as expected, there are several steps you can take to troubleshoot and possibly resolve the issue. Here’s a detailed approach to diagnosing and fixing common problems:

1. Ensure Proper Charging 

Make sure the headset is fully charged. A low battery can cause connectivity issues or poor performance. 

Use the original charging cable and adapter, if available, to ensure compatibility. 

2. Check Bluetooth Connectivity 

Note: Your headset and the Bluetooth USB dongle are pre-paired and ready for use out of the box.

Pairing Mode: Ensure the headset is in pairing mode. Press and hold the power button towards the Bluetooth icon and the LED flashes blue then pair it using your Jabra Direct application.

Additionally, If your headset is connected to multiple devices, try disconnecting or forgetting the headset on other devices. 

3. Inspect Hardware 

Check the headset, USB dongle (if applicable), and charging cable for any visible damage or defects. 

If using a USB dongle, try using it with a different USB port or another computer to rule out port-related issues. 

4. Update Firmware 

Jabra often releases firmware updates that can resolve bugs or improve performance. Use the Jabra Direct software on a PC or the Jabra Sound+ app on a smartphone to check for and install any available updates for your headset. 

5. Audio Quality Issues 

Interference: Bluetooth operates on 2.4 GHz, which can be crowded. Move away from Wi-Fi routers, microwaves, or other Bluetooth devices to reduce interference. 

Direct Connection: If using a dongle, try connecting the headset directly to your device’s Bluetooth to check if the issue persists, indicating a possible dongle issue. NOTE: we don’t recommend connecting the headset directly to your PC and using it, this process is ONLY to isolate the issue.

6. Test with Another Device 

To determine if the issue is with the headset or the original device, try connecting the headset to another Bluetooth-capable device. 

7. Reset the Headset 

A factory reset can often resolve lingering issues.

8. Warranty and Support 

If problems persist after troubleshooting, check if your headset is under warranty. Contact us at 800.457.4287 or email us at info@btpi.com.

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