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How to Update Poly Headsets

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Problem: You’ve had your headset a few months, but it seems to be acting strange all of a sudden. It’s been great up until now, so what’s going on?

Headsets and base stations rely on their installed firmware for all the functions and features that make them so convenient. The firmware from the factory is not always the most current version available, and periodically needs to be updated to keep your device running smoothly with all the applications that are present in our working lives. Here’s how to check for updates for your device:

Solution:

For Plantronics Hub:

-Install the Plantronics Hub application.

-Once you have it installed, make sure your headset base or dongle are plugged into the PC.

-Here’s where to look for updates:

Whether you have the BT600, BT700, D100, D200, or D400, this is where you’ll start! For the Savi office devices that are hardwired via USB, you should see the device name in the upper left corner.
Click on Check for Updates near the top of the page. Then, click on Update to install all applicable new firmware for the dongle, headset, or base. This may take up to 15 minutes per update, and the device cannot be used during that time.

For Poly Lens:

-Install the Poly Lens application.

-Once you have it installed, make sure your headset base or dongle are plugged into the PC.

-Here’s where to look for updates:

Your device should show up in the menu on the right, and you’ll need to select it to update the device.

-Once you click Update, it will make the device unusable for up to 15 minutes, so try to update it when you have a few moments.

Outcome: An updated headset should perform better, and fix connectivity issues that can arise.

Alternatives: If none of the described steps helped, please send us an email at info@btpi.com or call our tech support at 800-457-4287.

Further Reading: USB Adapters, How to Re-Pair Your USB Dongle to the Headset

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