Set up your Poly headset with a Cisco phone without a hassle! Here are a few tips and tricks to get you up and running. We’ll go over how to set up your headset with the Cisco phone, and also some common troubleshooting issues that arise while using a Poly headset.
Problem: My headset disconnects from a call within 15-60 seconds but doesn’t hang it up. I can still pick up the phone’s handset and resume the call.
Solution: If you’re utilizing an EHS cable (like the PL-APC-43) with your Cisco phone, the phone requires a setting to be activated by your telecom admin. They will need to make sure the Electronic Hook Switch is Enabled within your phone’s admin center, and this will keep your calls from dropping. Also, double check to make sure the channel on your headset base is set to the letter A on the slider, shown below on a Savi office model:
Problem: I just got a new Poly headset and need to set it up with my Cisco phone.
Solution: There are three ways to set up your Poly headset with your Cisco phone: via an EHS cable, a telecom interface cable, or utilizing a USB dongle for a Bluetooth headset.
Setting up your Poly headset with an EHS cable:
- Place the headset (A) in the charging base (B) to charge. Plug the power cable into the back of the base station (round plug).
- Plug the EHS cable (dual plug X) into the back of the charging base for the headset.
- Plug the Y end of the EHS cable (Y) into the AUX port (clear plug) and the headset port (smoky gray plug) in the back of the phone.
- Make sure the channel on the base station is set to channel A (as described above).
- In your phone’s menu, you’ll need to set up the use of the EHS cable.
- Make sure the headset is powered ON. You should be able to hit the call answer button on the headset to get a dial tone through the earpiece.
Setting up your Poly headset with a telephone interface cable:
- Place the headset (A) in the charging base (B) to charge. Plug the power cable into the back of the base station (round plug).
- Plug the large end of the telephone interface cable into the back of the charging base for the headset.
- Plug the small end of the telephone interface cable into the headset port in the back of the phone.
- Make sure the channel on the base station is set to channel D.
- Make sure the headset is powered ON. You will need to hit the desk phone button on the top of your base station, as well as the headset button on the front of your Cisco phone, to get a dial tone through the earpiece.
Setting up your Poly headset with a USB A dongle:
**Please note that not all Cisco phones have USB ports for use with a USB dongle!
- Place the headset in its charge cradle to charge or plug it directly into your PC via its USB charge cable.
- Pull the USB port cover out of the side of your Cisco phone.
- Plug the USB A Bluetooth dongle into the USB port on the side of your Cisco phone. NOTE- Once it’s plugged in, you may have a hard time removing it or seeing the LED indicator light. DO NOT wiggle the dongle, this can cause damage to the phone. To remove: grasp the sides of the dongle firmly and pull straight out.
- Once the headset is charged, power on the headset. You should hear the voice prompts telling you the battery level, as well as “PC Connected.” The LED on the dongle should be solid blue, letting you know the headset is connected.
- To answer and end calls, or to hear a dial tone, press the Call Answer button on your headset.
Solution: You should be able to use your Poly headset with your Cisco phone!
Related Links: Setting Up Your Headset with a Handset Lifter