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How to Figure Out What Headset You Have

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Problem: I have a Poly or Jabra headset, but I don’t know which one! How do I narrow that down, or find out what model I have so I can get replacement parts for it?

There are a few ways to figure out what type of headset you’re working with. We’ll help you narrow it down, so when you need new parts for it or need some help, you’ll know what you’ve got! Here’s how to figure out what headset you have.

Solutions:

Headsets have a few key points that we look for to determine which family of headsets yours might fall into. Those include:

  • Wired or wireless?
  • Quick Disconnect or USB?
  • Charge cradle or base station?
  • Uses a USB dongle or not?
  • Can it connect to a desk phone or PC, or both?
  • Single, dual ear, or convertible wearing style?

For Poly Headsets-

We can make some assumptions based on those key points when identifying a Poly headset:

  • Wired headset models include the Blackwire & EncorePro families of headsets.
  • QD headset models include the EncorePro (HW) family of headsets.
  • Bluetooth headset models that utilize USB dongles include the Voyager family of headsets.
  • Headsets with multi-connection base stations include the Savi and Voyager families of headsets.
  • Headsets that can connect to just desk phones are in the Savi, CS, and Voyager families of headsets.

Once we know what formfactor your headset has, we can narrow it down further:

  • If the headset has a base station it sits in to charge, you can look on the bottom of the base for a sticker that has the model number on it.
For the Savi Office bases, it will have the model listed in two places on the bottom: Next to the Poly logo, and at the bottom where is says “Model: W8200B.”
  • If the headset is wired and has an inline controller, it should have the model number listed on the back of the controller.
Listed below the Plantronics logo, we can see the “Model: C5200.”

There is an easier way to find out your device’s model – Download the Poly Lens or Plantronics Hub app, and it will automatically detect your device and tell you about it!

For Jabra headsets:


For Jabra units, it becomes a bit more complex. Loosely, here’s how we can differentiate between the models:

  • Wired headsets belong to the Evolve, Evolve2, Engage, and BIZ families of headsets.
  • QD headsets fall into the BIZ family of headsets.
  • Bluetooth headset models that utilize USB dongles include the Stealth, Evolve, and Evolve2 families of headsets.
  • Headsets with multi-connection base stations include the Engage family of headsets.
  • Headsets that can connect to just desk phones are in the PRO family of headsets.

The easiest way to find out your device’s model would be to download the Jabra Direct app, and it will automatically detect your device and tell you about it!

Please note: These models of headset are current as of 5/2023, but they are not reflective of older models. If you have a model older than 2019, please give us a call for help narrowing it down!

Outcome: Once you know the model of headset you’re working with, it’s much easier to troubleshoot what’s going on!

Alternatives: If none of the described steps helped, please send us an email at info@btpi.com or call our tech support at 800-457-4287.

Further Reading:
Jabra’s Product Identifier tool

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