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Posts from Archives: KB Articles

How to Install the Poly Lens App on Your PC/Desktop.

Solution: 2. Enter the URL in the address bar. https://www.hp.com/sg-en/poly/software-and-services/software/poly-lens/app.html 3. Another screen will pop up, resembling the image below. 4. Choose your operating system (MAC OS or WindowsRead more

How to Install the Poly Lens App on Your PC/Desktop.

Solution: 2. Enter the URL in the address bar. https://www.hp.com/sg-en/poly/software-and-services/software/poly-lens/app.html 3. Another screen will pop up, resembling the image below. 4. Choose your operating system (MAC OS or WindowsRead more

Initial Setup for Poly Voyager Surround

applicable to: Poly Voyager Surround 80 UC Premium Bluetooth, Poly Voyager Surround 85 UC Premium Bluetooth Carefully unbox the headset and all its components. Ensure the package contains theRead more

Initial Setup for Poly Voyager Surround

applicable to: Poly Voyager Surround 80 UC Premium Bluetooth, Poly Voyager Surround 85 UC Premium Bluetooth Carefully unbox the headset and all its components. Ensure the package contains theRead more

The Jabra Bluetooth headset is not working properly.

Applicable to: Jabra Evolve2 65 Flex Stereo Bluetooth Headset, Jabra Evolve2 65 Mono Bluetooth Headset, Evolve2 75 Stereo Bluetooth Headset, If your Jabra Bluetooth headset is not functioning asRead more

The Jabra Bluetooth headset is not working properly.

Applicable to: Jabra Evolve2 65 Flex Stereo Bluetooth Headset, Jabra Evolve2 65 Mono Bluetooth Headset, Evolve2 75 Stereo Bluetooth Headset, If your Jabra Bluetooth headset is not functioning asRead more

Voyager troubleshooting tips

Applicable to: Voyager 4310 UC, Voyager 4320 UC, Poly Voyager Focus2 UC, Voyager 5200 UC, Voyager 4245 Office, Voyager 5200 Office, Problem: A Bluetooth headset is not functioning properly,Read more

Voyager troubleshooting tips

Applicable to: Voyager 4310 UC, Voyager 4320 UC, Poly Voyager Focus2 UC, Voyager 5200 UC, Voyager 4245 Office, Voyager 5200 Office, Problem: A Bluetooth headset is not functioning properly,Read more

Savi headset Poor Audio Quality

Description: Find a proven solution to Savi headset’s poor audio quality while using a desk phone. Learn what the problem is and how to improve the headset’s audio quality.Read more

Savi headset Poor Audio Quality

Description: Find a proven solution to Savi headset’s poor audio quality while using a desk phone. Learn what the problem is and how to improve the headset’s audio quality.Read more

Bluetooth Headset Connectivity issue.

Problem: This covers issues such as being unable to place or receive phone calls and experiencing no audio. Bluetooth headset connectivity issues can arise due to a variety ofRead more

Bluetooth Headset Connectivity issue.

Problem: This covers issues such as being unable to place or receive phone calls and experiencing no audio. Bluetooth headset connectivity issues can arise due to a variety ofRead more

How do I change the battery of my Savi headset? 

Applicable to: Savi 7210 Mono, Savi 7310 UC, Savi 7310 Office Mono, Savi 7410 Office Mono, Savi 8210 UC, Savi 8210 Office, Savi 8410 Office Scenario: If you’re usingRead more

How do I change the battery of my Savi headset? 

Applicable to: Savi 7210 Mono, Savi 7310 UC, Savi 7310 Office Mono, Savi 7410 Office Mono, Savi 8210 UC, Savi 8210 Office, Savi 8410 Office Scenario: If you’re usingRead more

The Blackwire 5200 series headset audio is not working

Applicable models: PL-C5220, PL-C5210 What you might experience: If you are using a Blackwire USB headset and do not hear audio in one or more of the ear cups;Read more

The Blackwire 5200 series headset audio is not working

Applicable models: PL-C5220, PL-C5210 What you might experience: If you are using a Blackwire USB headset and do not hear audio in one or more of the ear cups;Read more

Poly Savi series (DECT wireless headsets) not working

Applicable models: Savi 7210, Savi 7220, Savi 7320 UC, Savi 7310 UC, Savi 7310 Office, Savi 7320 Office, Savi 7410 Office, Savi 7420 Office, Savi 8210 UC, Savi 8220Read more

Poly Savi series (DECT wireless headsets) not working

Applicable models: Savi 7210, Savi 7220, Savi 7320 UC, Savi 7310 UC, Savi 7310 Office, Savi 7320 Office, Savi 7410 Office, Savi 7420 Office, Savi 8210 UC, Savi 8220Read more

CS540 No dial tone issue

Problem: CS540 No dial tone. The “No dial tone” issue commonly suggests that users are encountering problems in receiving a dial tone with their CS540 headset. This can resultRead more

CS540 No dial tone issue

Problem: CS540 No dial tone. The “No dial tone” issue commonly suggests that users are encountering problems in receiving a dial tone with their CS540 headset. This can resultRead more

Setting Up Your Audio Device in Microsoft Teams

Problem: You need to set up your new headset with Teams, but you’re not sure how. Setup with Teams is really easy, so let’s go over it! Solutions: StartRead more

Setting Up Your Audio Device in Microsoft Teams

Problem: You need to set up your new headset with Teams, but you’re not sure how. Setup with Teams is really easy, so let’s go over it! Solutions: StartRead more

Turning Off Wearing Sensors for Poly Headsets

Problem: Your Voyager Focus or Focus 2 is great, but sometimes the microphone mutes when you’re wearing it! You’re pretty sure you haven’t done anything to mute it yourself,Read more

Turning Off Wearing Sensors for Poly Headsets

Problem: Your Voyager Focus or Focus 2 is great, but sometimes the microphone mutes when you’re wearing it! You’re pretty sure you haven’t done anything to mute it yourself,Read more

Setting Your Browser Permissions for Softphone Use

Problem: Your organization is getting ready to change over to a UCaaS or CCaaS provider that utilizes browser permissions and settings to control and take calls. You made yourRead more

Setting Your Browser Permissions for Softphone Use

Problem: Your organization is getting ready to change over to a UCaaS or CCaaS provider that utilizes browser permissions and settings to control and take calls. You made yourRead more

Checking Your Microphone Privacy Settings

Problem: Your headset microphone stopped working spontaneously, and it shows up as muted or unavailable. No matter what you’ve tried, it won’t recognize your microphone! This can happen spontaneouslyRead more

Checking Your Microphone Privacy Settings

Problem: Your headset microphone stopped working spontaneously, and it shows up as muted or unavailable. No matter what you’ve tried, it won’t recognize your microphone! This can happen spontaneouslyRead more

Conferencing Headset with a D400 DECT Dongle

Problem: I need to connect more than one Savi UC headset to a D400 DECT dongle for training. Can I do that? Thankfully, you can connect up to 3Read more

Conferencing Headset with a D400 DECT Dongle

Problem: I need to connect more than one Savi UC headset to a D400 DECT dongle for training. Can I do that? Thankfully, you can connect up to 3Read more

Re-Pairing your D400 USB Dongle

Problem: I have a new D400 USB dongle to use with my Poly Savi headset, but it came unpaired! Re-pairing the D400 USB Dongle with your headset is easy!Read more

Re-Pairing your D400 USB Dongle

Problem: I have a new D400 USB dongle to use with my Poly Savi headset, but it came unpaired! Re-pairing the D400 USB Dongle with your headset is easy!Read more

Easy Guide to Resetting the Shokz OpenComm2 Headset

Problem: My OpenComm2 bone conducting headset is having trouble connecting to the dongle, has sound issues, or is not syncing with the PC. I’ve heard that resetting the ShokzRead more

Easy Guide to Resetting the Shokz OpenComm2 Headset

Problem: My OpenComm2 bone conducting headset is having trouble connecting to the dongle, has sound issues, or is not syncing with the PC. I’ve heard that resetting the ShokzRead more

Eliminating an Echo from Wired Headsets

Problem: My wired headset has an echo! I can either hear myself, or the other person in the call, as an echo. A lot of PCs have various waysRead more

Eliminating an Echo from Wired Headsets

Problem: My wired headset has an echo! I can either hear myself, or the other person in the call, as an echo. A lot of PCs have various waysRead more

How to Conference Multiple Headsets Together

Problem: The type of headset you have states it can be conferenced together on calls with more than one headset to the same base. Poly, Jabra, and Yealink headsetsRead more

How to Conference Multiple Headsets Together

Problem: The type of headset you have states it can be conferenced together on calls with more than one headset to the same base. Poly, Jabra, and Yealink headsetsRead more

How to Figure Out What Headset You Have

Problem: I have a Poly or Jabra headset, but I don’t know which one! How do I narrow that down, or find out what model I have so IRead more

How to Figure Out What Headset You Have

Problem: I have a Poly or Jabra headset, but I don’t know which one! How do I narrow that down, or find out what model I have so IRead more

How to Set Up Your Poly Headset with a Cisco Phone

Set up your Poly headset with a Cisco phone without a hassle! Here are a few tips and tricks to get you up and running. We’ll go over howRead more

How to Set Up Your Poly Headset with a Cisco Phone

Set up your Poly headset with a Cisco phone without a hassle! Here are a few tips and tricks to get you up and running. We’ll go over howRead more

Headsets Tested for Cisco WebEx

Cisco WebEx is a powerhouse meeting platform, combining both voice and video capabilities seamlessly into one interface. As part of the Cisco suite of products and services, it offersRead more

Headsets Tested for Cisco WebEx

Cisco WebEx is a powerhouse meeting platform, combining both voice and video capabilities seamlessly into one interface. As part of the Cisco suite of products and services, it offersRead more

Start Here for Optimizing Your Audio Preferences in GoTo

Problem: You’ve downloaded the GoTo client for either calls or meetings, but need to make sure your audio device is being used through the app. To be able toRead more

Start Here for Optimizing Your Audio Preferences in GoTo

Problem: You’ve downloaded the GoTo client for either calls or meetings, but need to make sure your audio device is being used through the app. To be able toRead more

Changing Your Sound Settings in Avaya IX Workplace

Problem: You need to change your headset or microphone input, but can’t remember how to access the sound settings in the Avaya Workplace app. Here’s a brief overview ofRead more

Changing Your Sound Settings in Avaya IX Workplace

Problem: You need to change your headset or microphone input, but can’t remember how to access the sound settings in the Avaya Workplace app. Here’s a brief overview ofRead more

How to Setup Your Slack Audio Settings

Problem: You’ve just downloaded Slack and need to set your headset up for use before joining a meeting. Let’s take a look at where you can change your soundRead more

How to Setup Your Slack Audio Settings

Problem: You’ve just downloaded Slack and need to set your headset up for use before joining a meeting. Let’s take a look at where you can change your soundRead more

How to Update Poly Headsets

Problem: You’ve had your headset a few months, but it seems to be acting strange all of a sudden. It’s been great up until now, so what’s going on?Read more

How to Update Poly Headsets

Problem: You’ve had your headset a few months, but it seems to be acting strange all of a sudden. It’s been great up until now, so what’s going on?Read more

Tips for Extending Battery Life with Plantronics Hub

Problem: My Plantronics headset dies quickly, I need to extend the battery life. Depending on the headset, there are several things you can change to optimize battery life. We’llRead more

Tips for Extending Battery Life with Plantronics Hub

Problem: My Plantronics headset dies quickly, I need to extend the battery life. Depending on the headset, there are several things you can change to optimize battery life. We’llRead more

Turning Off Exclusive Mode for Softphones

Problem: You’re using more than one VOIP or UC software such as NICE CXone or GENESYS alongside Teams, Slack or GoTo. However, you’ve found that your headset doesn’t haveRead more

Turning Off Exclusive Mode for Softphones

Problem: You’re using more than one VOIP or UC software such as NICE CXone or GENESYS alongside Teams, Slack or GoTo. However, you’ve found that your headset doesn’t haveRead more

Getting Rid of the Call Answer Alert

Problem: My Plantronics headset beeps in my ear and takes a few seconds to connect to a call when using a calling application. It cuts off the first fewRead more

Getting Rid of the Call Answer Alert

Problem: My Plantronics headset beeps in my ear and takes a few seconds to connect to a call when using a calling application. It cuts off the first fewRead more

Setting up a Savi headset with a Cisco Phone

Problem: I just got a new headset to use with my Cisco phone, how to I hook it up? There are many different types of Cisco phones, and severalRead more

Setting up a Savi headset with a Cisco Phone

Problem: I just got a new headset to use with my Cisco phone, how to I hook it up? There are many different types of Cisco phones, and severalRead more

Headset Base Disconnecting from PC Between Calls

Problem: When using my Savi office headset with my PC, the headset will drop connection after each call. How can I keep it connected with the PC between calls?Read more

Headset Base Disconnecting from PC Between Calls

Problem: When using my Savi office headset with my PC, the headset will drop connection after each call. How can I keep it connected with the PC between calls?Read more

Bluetooth Headsets & USB Hubs

Problem: USB hubs are popular for people who only have access to one or two ports on their computer, but is it a good idea to plug your BluetoothRead more

Bluetooth Headsets & USB Hubs

Problem: USB hubs are popular for people who only have access to one or two ports on their computer, but is it a good idea to plug your BluetoothRead more

My Headset Won’t Mute/Unmute on PC

Problem: When I go to use the headset button to mute my headset in a call, it says “Mute On,” and immediately “Mute Off.” Or my headset is muted,Read more

My Headset Won’t Mute/Unmute on PC

Problem: When I go to use the headset button to mute my headset in a call, it says “Mute On,” and immediately “Mute Off.” Or my headset is muted,Read more

Re-pairing Your USB Dongle with Your Headset

Problem: My USB dongle isn’t lighting up, and I can’t use my headset with my PC. Your Bluetooth or DECT headset relies on its USB dongle for the mostRead more

Re-pairing Your USB Dongle with Your Headset

Problem: My USB dongle isn’t lighting up, and I can’t use my headset with my PC. Your Bluetooth or DECT headset relies on its USB dongle for the mostRead more

Unstoppable Beeping in Headset

Problem: My wired or wireless Poly headset keeps beeping when I’m not in a call while in use with a PC. Headsets have many notification tones that they utilizeRead more

Unstoppable Beeping in Headset

Problem: My wired or wireless Poly headset keeps beeping when I’m not in a call while in use with a PC. Headsets have many notification tones that they utilizeRead more

Ring Control for Jabra Engage 65, 75 Headsets

Problem: I want to be able to hear my phone ring through my PC speakers and the base of my headset. Overview of possible solutions: There are two differentRead more

Ring Control for Jabra Engage 65, 75 Headsets

Problem: I want to be able to hear my phone ring through my PC speakers and the base of my headset. Overview of possible solutions: There are two differentRead more

Jabra Evolve 20 & 30 Quick Start Guide

GN-E20B/E20M/E30B/E30M and -M VersionsRead more

Jabra Evolve 20 & 30 Quick Start Guide

GN-E20B/E20M/E30B/E30M and -M VersionsRead more

Jabra Evolve 75 User Guide

GN-E75/E75SE/E75NS and -M VersionsRead more

Jabra Evolve 75 User Guide

GN-E75/E75SE/E75NS and -M VersionsRead more

Jabra Evolve 65 UC User Guide

GN-E65B/E65M and -M versionsRead more

Jabra Evolve 65 UC User Guide

GN-E65B/E65M and -M versionsRead more

Savi Series Voice Prompt Settings

Problem: I want to turn off voice prompts on my headset. The Savi 8240 has numerous voice prompts that speak in your ear when you do preform certain actions.Read more

Savi Series Voice Prompt Settings

Problem: I want to turn off voice prompts on my headset. The Savi 8240 has numerous voice prompts that speak in your ear when you do preform certain actions.Read more

Plantronics Blackwire 3300 Series User Guide

PL-BW3310/3315/3320/3325 and -M versionsRead more

Plantronics Blackwire 3300 Series User Guide

PL-BW3310/3315/3320/3325 and -M versionsRead more

Plantronics Blackwire 3200 Series User Guide

PL-C3210/3215/3220/3225 and -M versionsRead more

Plantronics Blackwire 3200 Series User Guide

PL-C3210/3215/3220/3225 and -M versionsRead more

Unable to remotely answer calls through Plantronics Savi office headset

Problem: “I can’t answer my desk phone calls from the button on the headset, even though the headset’s base station is hooked up with the desk phone. I haveRead more

Unable to remotely answer calls through Plantronics Savi office headset

Problem: “I can’t answer my desk phone calls from the button on the headset, even though the headset’s base station is hooked up with the desk phone. I haveRead more

Plantronics S8240/S8245UC User Guide

PL-S8240/S8245UC and -M VersionsRead more

Plantronics S8240/S8245UC User Guide

PL-S8240/S8245UC and -M VersionsRead more

Plantronics S8210/S8220UC User Guide

PL-S8210/S8220UC and -M versionsRead more

Plantronics S8210/S8220UC User Guide

PL-S8210/S8220UC and -M versionsRead more

Unable to Hear Through Headset When Connected with PC

Problem: Bluetooth headset is powered on, paired with its dongle, and I can hear the prompts through the headset, but I can’t hear sounds from the PC. If youRead more

Unable to Hear Through Headset When Connected with PC

Problem: Bluetooth headset is powered on, paired with its dongle, and I can hear the prompts through the headset, but I can’t hear sounds from the PC. If youRead more