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Posts from Archives: KB Articles

How to Conference Multiple Headsets Together

Problem: The type of headset you have states it can be conferenced together on calls with more than one headset to the same base. Poly, Jabra, and Yealink headsetsRead more

How to Conference Multiple Headsets Together

Problem: The type of headset you have states it can be conferenced together on calls with more than one headset to the same base. Poly, Jabra, and Yealink headsetsRead more

How to Figure Out What Headset You Have

Problem: I have a Poly or Jabra headset, but I don’t know which one! How do I narrow that down, or find out what model I have so IRead more

How to Figure Out What Headset You Have

Problem: I have a Poly or Jabra headset, but I don’t know which one! How do I narrow that down, or find out what model I have so IRead more

How to Set Up Your Poly Headset with a Cisco Phone

Set up your Poly headset with a Cisco phone without a hassle! Here are a few tips and tricks to get you up and running. We’ll go over howRead more

How to Set Up Your Poly Headset with a Cisco Phone

Set up your Poly headset with a Cisco phone without a hassle! Here are a few tips and tricks to get you up and running. We’ll go over howRead more

Headsets Tested for Cisco WebEx

Cisco WebEx is a powerhouse meeting platform, combining both voice and video capabilities seamlessly into one interface. As part of the Cisco suite of products and services, it offersRead more

Headsets Tested for Cisco WebEx

Cisco WebEx is a powerhouse meeting platform, combining both voice and video capabilities seamlessly into one interface. As part of the Cisco suite of products and services, it offersRead more

Start Here for Optimizing Your Audio Preferences in GoTo

Problem: You’ve downloaded the GoTo client for either calls or meetings, but need to make sure your audio device is being used through the app. To be able toRead more

Start Here for Optimizing Your Audio Preferences in GoTo

Problem: You’ve downloaded the GoTo client for either calls or meetings, but need to make sure your audio device is being used through the app. To be able toRead more

Changing Your Sound Settings in Avaya IX Workplace

Problem: You need to change your headset or microphone input, but can’t remember how to access the sound settings in the Avaya Workplace app. Here’s a brief overview ofRead more

Changing Your Sound Settings in Avaya IX Workplace

Problem: You need to change your headset or microphone input, but can’t remember how to access the sound settings in the Avaya Workplace app. Here’s a brief overview ofRead more

How to Setup Your Slack Audio Settings

Problem: You’ve just downloaded Slack and need to set your headset up for use before joining a meeting. Let’s take a look at where you can change your soundRead more

How to Setup Your Slack Audio Settings

Problem: You’ve just downloaded Slack and need to set your headset up for use before joining a meeting. Let’s take a look at where you can change your soundRead more

How to Update Poly Headsets

Problem: You’ve had your headset a few months, but it seems to be acting strange all of a sudden. It’s been great up until now, so what’s going on?Read more

How to Update Poly Headsets

Problem: You’ve had your headset a few months, but it seems to be acting strange all of a sudden. It’s been great up until now, so what’s going on?Read more

Tips for Extending Battery Life with Plantronics Hub

Problem: My Plantronics headset dies quickly, I need to extend the battery life. Depending on the headset, there are several things you can change to optimize battery life. We’llRead more

Tips for Extending Battery Life with Plantronics Hub

Problem: My Plantronics headset dies quickly, I need to extend the battery life. Depending on the headset, there are several things you can change to optimize battery life. We’llRead more

Turning Off Exclusive Mode for Softphones

Problem: You’re using more than one VOIP or UC software such as GENESYS and Teams, or Slack and GoTo. However, you’ve found that your headset doesn’t have consistent callRead more

Turning Off Exclusive Mode for Softphones

Problem: You’re using more than one VOIP or UC software such as GENESYS and Teams, or Slack and GoTo. However, you’ve found that your headset doesn’t have consistent callRead more

Getting Rid of the Call Answer Alert

Problem: My Plantronics headset beeps in my ear and takes a few seconds to connect to a call when using a calling application. It cuts off the first fewRead more

Getting Rid of the Call Answer Alert

Problem: My Plantronics headset beeps in my ear and takes a few seconds to connect to a call when using a calling application. It cuts off the first fewRead more

Setting up a Savi headset with a Cisco Phone

Problem: I just got a new headset to use with my Cisco phone, how to I hook it up? There are many different types of Cisco phones, and severalRead more

Setting up a Savi headset with a Cisco Phone

Problem: I just got a new headset to use with my Cisco phone, how to I hook it up? There are many different types of Cisco phones, and severalRead more

Headset Base Disconnecting from PC Between Calls

Problem: When using my Savi office headset with my PC, the headset will drop connection after each call. How can I keep it connected with the PC between calls?Read more

Headset Base Disconnecting from PC Between Calls

Problem: When using my Savi office headset with my PC, the headset will drop connection after each call. How can I keep it connected with the PC between calls?Read more

Bluetooth Headsets & USB Hubs

Problem: USB hubs are popular for people who only have access to one or two ports on their computer, but is it a good idea to plug your BluetoothRead more

Bluetooth Headsets & USB Hubs

Problem: USB hubs are popular for people who only have access to one or two ports on their computer, but is it a good idea to plug your BluetoothRead more

My Headset Won’t Mute/Unmute on PC

Problem: When I go to use the headset button to mute my headset in a call, it says “Mute On,” and immediately “Mute Off.” Or my headset is muted,Read more

My Headset Won’t Mute/Unmute on PC

Problem: When I go to use the headset button to mute my headset in a call, it says “Mute On,” and immediately “Mute Off.” Or my headset is muted,Read more

Re-pairing Your USB Dongle with Your Headset

Problem: My USB dongle isn’t lighting up, and I can’t use my headset with my PC. Your Bluetooth or DECT headset relies on its USB dongle for the mostRead more

Re-pairing Your USB Dongle with Your Headset

Problem: My USB dongle isn’t lighting up, and I can’t use my headset with my PC. Your Bluetooth or DECT headset relies on its USB dongle for the mostRead more

Unstoppable Beeping in Headset

Problem: My wired or wireless Poly headset keeps beeping when I’m not in a call while in use with a PC. Headsets have many notification tones that they utilizeRead more

Unstoppable Beeping in Headset

Problem: My wired or wireless Poly headset keeps beeping when I’m not in a call while in use with a PC. Headsets have many notification tones that they utilizeRead more

Ring Control for Jabra Engage 65, 75 Headsets

Problem: I want to be able to hear my phone ring through my PC speakers and the base of my headset. Overview of possible solutions: There are two differentRead more

Ring Control for Jabra Engage 65, 75 Headsets

Problem: I want to be able to hear my phone ring through my PC speakers and the base of my headset. Overview of possible solutions: There are two differentRead more

Jabra Evolve 20 & 30 Quick Start Guide

GN-E20B/E20M/E30B/E30M and -M VersionsRead more

Jabra Evolve 20 & 30 Quick Start Guide

GN-E20B/E20M/E30B/E30M and -M VersionsRead more

Jabra Evolve 75 User Guide

GN-E75/E75SE/E75NS and -M VersionsRead more

Jabra Evolve 75 User Guide

GN-E75/E75SE/E75NS and -M VersionsRead more

Jabra Evolve 65 UC User Guide

GN-E65B/E65M and -M versionsRead more

Jabra Evolve 65 UC User Guide

GN-E65B/E65M and -M versionsRead more

Savi Series Voice Prompt Settings

Problem: I want to turn off voice prompts on my headset. The Savi 8240 has numerous voice prompts that speak in your ear when you do preform certain actions.Read more

Savi Series Voice Prompt Settings

Problem: I want to turn off voice prompts on my headset. The Savi 8240 has numerous voice prompts that speak in your ear when you do preform certain actions.Read more

Plantronics Blackwire 3300 Series User Guide

PL-BW3310/3315/3320/3325 and -M versionsRead more

Plantronics Blackwire 3300 Series User Guide

PL-BW3310/3315/3320/3325 and -M versionsRead more

Plantronics Blackwire 3200 Series User Guide

PL-C3210/3215/3220/3225 and -M versionsRead more

Plantronics Blackwire 3200 Series User Guide

PL-C3210/3215/3220/3225 and -M versionsRead more

Unable to remotely answer calls through Plantronics Savi office headset

Problem: “I can’t answer my desk phone calls from the button on the headset, even though the headset’s base station is hooked up with the desk phone. I haveRead more

Unable to remotely answer calls through Plantronics Savi office headset

Problem: “I can’t answer my desk phone calls from the button on the headset, even though the headset’s base station is hooked up with the desk phone. I haveRead more

Plantronics S8240/S8245UC User Guide

PL-S8240/S8245UC and -M VersionsRead more

Plantronics S8240/S8245UC User Guide

PL-S8240/S8245UC and -M VersionsRead more

Plantronics S8210/S8220UC User Guide

PL-S8210/S8220UC and -M versionsRead more

Plantronics S8210/S8220UC User Guide

PL-S8210/S8220UC and -M versionsRead more

Unable to Hear Through Headset When Connected with PC

Problem: Bluetooth headset is powered on, paired with its dongle, and I can hear the prompts through the headset, but I can’t hear sounds from the PC. If youRead more

Unable to Hear Through Headset When Connected with PC

Problem: Bluetooth headset is powered on, paired with its dongle, and I can hear the prompts through the headset, but I can’t hear sounds from the PC. If youRead more