Posts from Archives: KB Articles

The Gold Standard: What Every UC Bluetooth Headset Must Have in a Professional Work Environment

Unified Communications (UC) platforms like Microsoft Teams, Zoom, and Cisco Webex have become the backbone of modern collaboration. As calls, meetings, and hybrid work become daily essentials, the qualityRead more

The Gold Standard: What Every UC Bluetooth Headset Must Have in a Professional Work Environment

Choosing between Poly Voyager Headsets

Poly/HP Headset Buying Guide (2025): Voyager Free 60 vs Free 20 vs Legend 50 vs Surround 80 UC vs Focus 2 UC Who this is for: Anyone choosing betweenRead more

Choosing between Poly Voyager Headsets

Poly/HP Headset Buying Guide (2025): Voyager Free 60 vs Free 20 vs Legend 50 vs Surround 80 UC vs Focus 2 UC Who this is for: Anyone choosing betweenRead more

Troubleshooting Guide: Shokz OpenComm2 UC 2025 Upgrade

Troubleshooting Guide: Shokz OpenComm2 UC 2025 Upgrade The Shokz OpenComm2 UC 2025 Upgrade offers open-ear audio via bone conduction, multi-platform pairing (via Bluetooth or Loop120 adapter), Zoom certification, andRead more

Troubleshooting Guide: Shokz OpenComm2 UC 2025 Upgrade

Troubleshooting Guide: Jabra Evolve2 65 Flex Wireless Headset

Troubleshooting Guide: Jabra Evolve2 65 Flex Wireless Headset The Jabra Evolve2 65 Flex is a versatile, foldable Bluetooth headset featuring hybrid ANC, ClearVoice mic technology, a busylight, and optionalRead more

Troubleshooting Guide: Jabra Evolve2 65 Flex Wireless Headset

Troubleshooting Guide: Jabra Engage 75 SE Wireless Headset

Troubleshooting Guide: Jabra Engage 75 SE Wireless Headset The Jabra Engage 75 SE Stereo is a powerful wireless headset tailored for contact centers and mobile professionals, offering ultra-long rangeRead more

Troubleshooting Guide: Jabra Engage 75 SE Wireless Headset

Troubleshooting Guide: Savi 7420 Office DECT Wireless Headset

Troubleshooting Guide: Savi 7420 Office Mono DECT Wireless Headset The Poly Savi 7420 Office Mono is a DECT wireless headset designed for enterprise environments. With ultra-secure encryption, multi-device flexibilityRead more

Troubleshooting Guide: Savi 7420 Office DECT Wireless Headset

Troubleshooting Guide: Savi 7320 UC Stereo DECT Wireless Headset

Troubleshooting Guide: Savi 7320 UC Stereo DECT Wireless Headset The Poly Savi 7320 UC offers stereo audio quality, DECT wireless range, and strong encryption (DECT Security Level C) forRead more

Troubleshooting Guide: Savi 7320 UC Stereo DECT Wireless Headset

Troubleshooting Guide: Savi 7320 UC Stereo DECT Wireless Headset The Poly Savi 7320 UC offers stereo audio quality, DECT wireless range, and strong encryption (DECT Security Level C) forRead more

Troubleshooting Guide: Savi 8445 Office DECT Wireless Headset

Troubleshooting Guide: Savi 8445 Office DECT Wireless Headset The Poly Savi 8445 Office wireless headset offers multi-device connectivity (desk phone, PC softphone, mobile), convertible wearing styles, and unlimited talkRead more

Troubleshooting Guide: Savi 8445 Office DECT Wireless Headset

Troubleshooting Guide: Savi 8420 UC/Office DECT Wireless Headset

Troubleshooting Guide: Savi 8420 UC/Office DECT Wireless Headset The Poly Savi 8420 UC/Office is a premium DECT wireless headset with triple-connectivity—desktop phone, softphone (USB), and mobile device—plus a universalRead more

Troubleshooting Guide: Savi 8420 UC/Office DECT Wireless Headset

Troubleshoot Voyager Free 20 issues

Troubleshooting Guide: Voyager Free 20 Bluetooth Earbuds The Voyager Free 20 brings professional-grade Bluetooth earbuds to the workplace, combining active noise cancellation (ANC), lightweight design, and a basic chargingRead more

Troubleshoot Voyager Free 20 issues

Voyager Legend 50 Troubleshooting

Troubleshooting Guide: Voyager Legend 50 UC Bluetooth Headset The Poly Voyager Legend 50 UC is the latest evolution of the legendary Voyager line, trusted by professionals worldwide. With theRead more

Voyager Legend 50 Troubleshooting

Troubleshoot Voyager Free 60

Troubleshooting Guide: Voyager Free 60 UC Bluetooth Earbuds The Voyager Free 60 UC earbuds bring enterprise-grade audio to the truly wireless form factor, combining ANC, AI-powered noise reduction, andRead more

Troubleshoot Voyager Free 60

Troubleshoot Voyager Surround 80

Troubleshooting Guide: Voyager Surround 80 UC Bluetooth Headset The Voyager Surround 80 UC delivers premium stereo audio, adaptive ANC, and all-day comfort for professionals working in noisy environments. DesignedRead more

Troubleshoot Voyager Surround 80

Troubleshoot Voyager Focus 2 UC (77Y86AA, 9T9J5AA#AC3)

Troubleshooting Guide: Voyager Focus 2 UC Call Center Headset The Voyager Focus 2 UC is a premium call center headset built for clarity in noisy environments. With advanced noiseRead more

Troubleshoot Voyager Focus 2 UC (77Y86AA, 9T9J5AA#AC3)

Troubleshooting Guide: Voyager Focus 2 UC Call Center Headset The Voyager Focus 2 UC is a premium call center headset built for clarity in noisy environments. With advanced noiseRead more

Poly Voyager Focus unresponsive

Problem statement: After finishing a call with Voyager Focus headset, you notice there is a solid red light on your headset that does not go away no matter whatRead more

Poly Voyager Focus unresponsive

Problem statement: After finishing a call with Voyager Focus headset, you notice there is a solid red light on your headset that does not go away no matter whatRead more

Pairing a Bluetooth Headset Directly to the PC

When you purchase a Bluetooth Headset, it typically includes a small device called a USB Dongle. The USB Dongle plugs into a PC’s USB port and provides additional functionalityRead more

Pairing a Bluetooth Headset Directly to the PC

When you purchase a Bluetooth Headset, it typically includes a small device called a USB Dongle. The USB Dongle plugs into a PC’s USB port and provides additional functionalityRead more

Remote Call Control for Mitel 485 Without a Lifter or EHS (Ring Central Firmware)

The Mitel 485 is a IP business phone that does not need the conventional lifter or EHS cable for remote call control. This allows you to answer / endRead more

Remote Call Control for Mitel 485 Without a Lifter or EHS (Ring Central Firmware)

The Mitel 485 is a IP business phone that does not need the conventional lifter or EHS cable for remote call control. This allows you to answer / endRead more

Supported Bluetooth Devices for Dialpad

Dialpad is a UCaaS (Unified Communications as a Service) platform that offers business phone systems, video conferencing, messaging, contact center solutions. Any sound device that is supported by yourRead more

Supported Bluetooth Devices for Dialpad

What is Sidetone?

Sidetone is the sound of your own voice that you hear through a communication device, like a headset. It’s a small amount of your voice fed back to youRead more

What is Sidetone?

Sidetone is the sound of your own voice that you hear through a communication device, like a headset. It’s a small amount of your voice fed back to youRead more

Headset Turning Off When Picked Up

Verify Device Connection Confirm that the headset is connected to a desk phone (in this case, a Cisco model). Check Charging Status Ensure the headset is placed on theRead more

Headset Turning Off When Picked Up

Verify Device Connection Confirm that the headset is connected to a desk phone (in this case, a Cisco model). Check Charging Status Ensure the headset is placed on theRead more

How to adjust the Sidetone or the echo on the S8400 series Headset

Applicable to: Savi 8410, Savi 8420, Savi 8445. What is Sidetone? Sidetone or echo in your headset lets you hear your voice through the microphone, helping you monitor yourRead more

How to adjust the Sidetone or the echo on the S8400 series Headset

Applicable to: Savi 8410, Savi 8420, Savi 8445. What is Sidetone? Sidetone or echo in your headset lets you hear your voice through the microphone, helping you monitor yourRead more

How to Pair a Voyager 5200UC to your Mobile Device

Applicable to: PL-B5200UC How to pair my Voyager 5200 UC Follow these easy steps. Turn Plantronics Voyager 5200 On Slide the on/off switch upwards so that it turns green.Read more

How to Pair a Voyager 5200UC to your Mobile Device

Applicable to: PL-B5200UC How to pair my Voyager 5200 UC Follow these easy steps. Turn Plantronics Voyager 5200 On Slide the on/off switch upwards so that it turns green.Read more

How to Pair a Jabra Evolve 65 to your Mobile Device

Applicable to: GN-E265B Here’s a step-by-step guide on how to pair your Jabra Evolve 65 with your mobile device. Make sure your Jabra Evolve 65 is fully charged. ARead more

How to Pair a Jabra Evolve 65 to your Mobile Device

Applicable to: GN-E265B Here’s a step-by-step guide on how to pair your Jabra Evolve 65 with your mobile device. Make sure your Jabra Evolve 65 is fully charged. ARead more

Simultaneous Ring in Cisco Webex

What is the Simultaneous Ring? The Simultaneous Ring feature in Cisco Webex allows you to configure multiple devices (like your desk phone and softphone) to ring at the sameRead more

Simultaneous Ring in Cisco Webex

What is the Simultaneous Ring? The Simultaneous Ring feature in Cisco Webex allows you to configure multiple devices (like your desk phone and softphone) to ring at the sameRead more

Poly Voyager Surround 80 UC User Guide

Poly Voyager Focus2 UC User Guide

Blackwire 3210 Microphone Not Working

Problem: Users could hear others clearly, but others could not hear the user. Applicable to: PL-C3210, PL-BW3320 Solution: Check Inline Controls Check that you have securely connected the 3.5mmRead more

Blackwire 3210 Microphone Not Working

Speaking and listening volume is too low or too high

Applicable to: UC headset, Bluetooth Headset for PC, Are you experiencing issues with speaking or listening volume on your headset? Whether you’re struggling to hear your calls clearly orRead more

Speaking and listening volume is too low or too high

Applicable to: UC headset, Bluetooth Headset for PC, Are you experiencing issues with speaking or listening volume on your headset? Whether you’re struggling to hear your calls clearly orRead more

Troubleshooting your Jabra Evolve2 75

Applicable to: GN-E275, GN-E275-M Solution: Full Reset of Your Jabra Evolve2 75: This simple reset often clears out any temporary glitches that might be causing connectivity or performance issues.Read more

Troubleshooting your Jabra Evolve2 75

Experiencing poor audio quality with my Jabra Evolve2 75

Applicable: GN-E275, GN-E275-M Problem: My Jabra Evolve2 75 has poor audio quality, and I’m hearing static noise. Solution: Check for Firmware Updates: Download and Open Jabra Direct: Go toRead more

Experiencing poor audio quality with my Jabra Evolve2 75

How to Download and Apply Older Firmware for Your Poly Headset

1. Visit the Poly Lens Website: – Open your web browser and go to the Poly Lens website. 2. Log in Using Your Microsoft Account: – Click on theRead more

How to Download and Apply Older Firmware for Your Poly Headset

1. Visit the Poly Lens Website: – Open your web browser and go to the Poly Lens website. 2. Log in Using Your Microsoft Account: – Click on theRead more

The Voyager Focus 2 UC ANC feature is not working

Applicable to: Poly Voyager Focus2 UC Problem:The Poly Voyager Focus 2 UC headset is functioning correctly for audio playback and calls, but the Active Noise Cancellation (ANC) feature isRead more

The Voyager Focus 2 UC ANC feature is not working

Applicable to: Poly Voyager Focus2 UC Problem:The Poly Voyager Focus 2 UC headset is functioning correctly for audio playback and calls, but the Active Noise Cancellation (ANC) feature isRead more

How to Download the Poly Lens Application on Your Mobile Device

Solution: For Android: Check Your Internet Connection: A stable internet connection is crucial for downloading apps. If your connection is unstable, the download might fail or take a longRead more

How to Download the Poly Lens Application on Your Mobile Device

Solution: For Android: Check Your Internet Connection: A stable internet connection is crucial for downloading apps. If your connection is unstable, the download might fail or take a longRead more

Turning Off Handsfree Mode on a Mitel Desk Phone

Problem: I am using the Mitel desk phone to set up my wireless headset. and everything seems to be right but still no dial tone. Solution: Check the “Hands-freeRead more

Turning Off Handsfree Mode on a Mitel Desk Phone

Problem: I am using the Mitel desk phone to set up my wireless headset. and everything seems to be right but still no dial tone. Solution: Check the “Hands-freeRead more

Poly Wireless Headset – Microphone Not Working

Problem: Poly Wireless Headset is experiencing microphone issues. Solution: Inspect Microphone Boom – Check the microphone boom for any visible damage or debris that might be obstructing theRead more

Poly Wireless Headset – Microphone Not Working

The Bluetooth USB dongle is not responding

Problem: BT600 or BT700 doesn’t light up when plugged into my PC. Applicable to: PL-SR80, PL-SR85, PL-B4310, PL-B4320, PL-B4310-WS, PL-B5200UC, PL-VFOCUS2, PL-V60, PL-V60W, PL-B6200-B, PL-V60+, PL-V60W+, PL-V60CW, PL-V60C+, PL-V60CW+Read more

The Bluetooth USB dongle is not responding

How to turn off the auto answer feature on the CS540

Applicable to: PL-CS540 Solution Auto answer functionality eliminates the need for manually pressing a button to establish a radio link between the headset and its base. When set toRead more

How to turn off the auto answer feature on the CS540

Applicable to: PL-CS540 Solution Auto answer functionality eliminates the need for manually pressing a button to establish a radio link between the headset and its base. When set toRead more

Cisco Desk Phone: Ensuring Proper Wire Connections for Optimal Performance

Solution Troubleshooting Your Cisco Headset: No Lifter or EHS Required Are you experiencing difficulties with your Cisco headset? Whether it’s connection issues, audio inconsistency, or configuration challenges, setting upRead more

Cisco Desk Phone: Ensuring Proper Wire Connections for Optimal Performance

Unable to pair Bluetooth to the mobile

Problem: The Savi 8220 headset is having trouble pairing with your mobile phone. Applicable to: Savi 8210, Savi 8220, Savi 8240, Savi 8245 Here are some troubleshooting steps youRead more

Unable to pair Bluetooth to the mobile

Problem: The Savi 8220 headset is having trouble pairing with your mobile phone. Applicable to: Savi 8210, Savi 8220, Savi 8240, Savi 8245 Here are some troubleshooting steps youRead more

Problem: How to Troubleshoot the Auto-Muting Issue with your UC variant headset

Applicable to: PL-S7310UC, PL-S7320UC, PL-S8210UC, PL-S8220UC, PL-S8245UC, PL-B4310-WS, PL-B4320-WS, PL-B5200UC, PL-VFOCUS2 Test the Mute Function Manual Mute Test: Try manually muting and unmuting the headset to check if theRead more

Problem: How to Troubleshoot the Auto-Muting Issue with your UC variant headset

Troubleshooting the Shokz OpenComm2

Confirm the Headset is Charged. Before diving into more complex troubleshooting, always confirm your device is charged. A simple “power is high” message on your headset ensures the deviceRead more

Troubleshooting the Shokz OpenComm2

Where to find the serial number?

Solution: Finding the serial number of your headset can be a bit challenging but is essential. The serial number determines if your headset is still under warranty, allowing youRead more

Where to find the serial number?

Solution: Finding the serial number of your headset can be a bit challenging but is essential. The serial number determines if your headset is still under warranty, allowing youRead more

How to Install the Poly Lens App on Your PC/Desktop.

Solution: 2. Enter the URL in the address bar. https://www.hp.com/sg-en/poly/software-and-services/software/poly-lens/app.html 3. Another screen will pop up, resembling the image below. 4. Choose your operating system (MAC OS or WindowsRead more

How to Install the Poly Lens App on Your PC/Desktop.

Initial Setup for Poly Voyager Surround

applicable to: Poly Voyager Surround 80 UC Premium Bluetooth, Poly Voyager Surround 85 UC Premium Bluetooth Carefully unbox the headset and all its components. Ensure the package contains theRead more

Initial Setup for Poly Voyager Surround

The Jabra Bluetooth headset is not working properly.

Applicable to: Jabra Evolve2 65 Flex Stereo Bluetooth Headset, Jabra Evolve2 65 Mono Bluetooth Headset, Evolve2 75 Stereo Bluetooth Headset, If your Jabra Bluetooth headset is not functioning asRead more

The Jabra Bluetooth headset is not working properly.

Voyager troubleshooting tips

Applicable to: Voyager 4310 UC, Voyager 4320 UC, Poly Voyager Focus2 UC, Voyager 5200 UC, Voyager 4245 Office, Voyager 5200 Office, Problem: A Bluetooth headset is not functioning properly,Read more

Voyager troubleshooting tips

Applicable to: Voyager 4310 UC, Voyager 4320 UC, Poly Voyager Focus2 UC, Voyager 5200 UC, Voyager 4245 Office, Voyager 5200 Office, Problem: A Bluetooth headset is not functioning properly,Read more

Savi headset Poor Audio Quality

Description: Find a proven solution to Savi headset’s poor audio quality while using a desk phone. Learn what the problem is and how to improve the headset’s audio quality.Read more

Savi headset Poor Audio Quality

Description: Find a proven solution to Savi headset’s poor audio quality while using a desk phone. Learn what the problem is and how to improve the headset’s audio quality.Read more

Bluetooth Headset Connectivity issue

Problem: This covers issues such as being unable to place or receive phone calls and experiencing no audio. Bluetooth headset connectivity issues can arise due to a variety ofRead more

Bluetooth Headset Connectivity issue

Problem: This covers issues such as being unable to place or receive phone calls and experiencing no audio. Bluetooth headset connectivity issues can arise due to a variety ofRead more

How do I change the battery of my Savi headset?

Applicable to: Savi 7210 Mono, Savi 7310 UC, Savi 7310 Office Mono, Savi 7410 Office Mono, Savi 8210 UC, Savi 8210 Office, Savi 8410 Office Scenario: If you’re usingRead more

How do I change the battery of my Savi headset?

Applicable to: Savi 7210 Mono, Savi 7310 UC, Savi 7310 Office Mono, Savi 7410 Office Mono, Savi 8210 UC, Savi 8210 Office, Savi 8410 Office Scenario: If you’re usingRead more

The Blackwire 5200 series headset audio is not working

Applicable models: PL-C5220, PL-C5210 What you might experience: If you are using a Blackwire USB headset and do not hear audio in one or more of the ear cups;Read more

The Blackwire 5200 series headset audio is not working

Applicable models: PL-C5220, PL-C5210 What you might experience: If you are using a Blackwire USB headset and do not hear audio in one or more of the ear cups;Read more

Poly Savi series (DECT wireless headsets) not working

Applicable models: Savi 7210, Savi 7220, Savi 7320 UC, Savi 7310 UC, Savi 7310 Office, Savi 7320 Office, Savi 7410 Office, Savi 7420 Office, Savi 8210 UC, Savi 8220Read more

Poly Savi series (DECT wireless headsets) not working

Applicable models: Savi 7210, Savi 7220, Savi 7320 UC, Savi 7310 UC, Savi 7310 Office, Savi 7320 Office, Savi 7410 Office, Savi 7420 Office, Savi 8210 UC, Savi 8220Read more

CS540 No dial tone issue

Problem: CS540 No dial tone. The “No dial tone” issue commonly suggests that users are encountering problems in receiving a dial tone with their CS540 headset. This can resultRead more

CS540 No dial tone issue

Problem: CS540 No dial tone. The “No dial tone” issue commonly suggests that users are encountering problems in receiving a dial tone with their CS540 headset. This can resultRead more

Setting Up Your Audio Device in Microsoft Teams

Problem: You need to set up your new headset with Teams, but you’re not sure how. Setup with Teams is really easy, so let’s go over it! Solutions: StartRead more

Setting Up Your Audio Device in Microsoft Teams

Problem: You need to set up your new headset with Teams, but you’re not sure how. Setup with Teams is really easy, so let’s go over it! Solutions: StartRead more

Turning Off Wearing Sensors for Poly Headsets

Problem: Your Voyager Focus or Focus 2 is great, but sometimes the microphone mutes when you’re wearing it! You’re pretty sure you haven’t done anything to mute it yourself,Read more

Turning Off Wearing Sensors for Poly Headsets

Problem: Your Voyager Focus or Focus 2 is great, but sometimes the microphone mutes when you’re wearing it! You’re pretty sure you haven’t done anything to mute it yourself,Read more

Setting Your Browser Permissions for Softphone Use

Problem: Your organization is getting ready to change over to a UCaaS or CCaaS provider that utilizes browser permissions and settings to control and take calls. You made yourRead more

Setting Your Browser Permissions for Softphone Use

Problem: Your organization is getting ready to change over to a UCaaS or CCaaS provider that utilizes browser permissions and settings to control and take calls. You made yourRead more

Checking Your Microphone Privacy Settings

Problem: Your headset microphone stopped working spontaneously, and it shows up as muted or unavailable. No matter what you’ve tried, it won’t recognize your microphone! This can happen spontaneouslyRead more

Checking Your Microphone Privacy Settings

Conferencing Headset with a D400 DECT Dongle

Problem: I need to connect more than one Savi UC headset to a D400 DECT dongle for training. Can I do that? Thankfully, you can connect up to 3Read more

Conferencing Headset with a D400 DECT Dongle

Problem: I need to connect more than one Savi UC headset to a D400 DECT dongle for training. Can I do that? Thankfully, you can connect up to 3Read more

Re-Pairing your D400 USB Dongle

Problem: I have a new D400 USB dongle to use with my Poly Savi headset, but it came unpaired! Re-pairing the D400 USB Dongle with your headset is easy!Read more

Re-Pairing your D400 USB Dongle

Problem: I have a new D400 USB dongle to use with my Poly Savi headset, but it came unpaired! Re-pairing the D400 USB Dongle with your headset is easy!Read more

Easy Guide to Resetting the Shokz OpenComm2 Headset

Problem: My OpenComm2 bone conducting headset is having trouble connecting to the dongle, has sound issues, or is not syncing with the PC. I’ve heard that resetting the ShokzRead more

Easy Guide to Resetting the Shokz OpenComm2 Headset

Problem: My OpenComm2 bone conducting headset is having trouble connecting to the dongle, has sound issues, or is not syncing with the PC. I’ve heard that resetting the ShokzRead more

Eliminating an Echo from Wired Headsets

Problem: My wired headset has an echo! I can either hear myself, or the other person in the call, as an echo. A lot of PCs have various waysRead more

Eliminating an Echo from Wired Headsets

Problem: My wired headset has an echo! I can either hear myself, or the other person in the call, as an echo. A lot of PCs have various waysRead more

How to Conference Multiple Headsets Together

Problem: The type of headset you have states it can be conferenced together on calls with more than one headset to the same base. Poly, Jabra, and Yealink headsetsRead more

How to Conference Multiple Headsets Together

Problem: The type of headset you have states it can be conferenced together on calls with more than one headset to the same base. Poly, Jabra, and Yealink headsetsRead more

How to Figure Out What Headset You Have

Problem: I have a Poly or Jabra headset, but I don’t know which one! How do I narrow that down, or find out what model I have so IRead more

How to Figure Out What Headset You Have

Problem: I have a Poly or Jabra headset, but I don’t know which one! How do I narrow that down, or find out what model I have so IRead more

How to Set Up Your Poly Headset with a Cisco Phone

Set up your Poly headset with a Cisco phone without a hassle! Here are a few tips and tricks to get you up and running. We’ll go over howRead more

How to Set Up Your Poly Headset with a Cisco Phone

Set up your Poly headset with a Cisco phone without a hassle! Here are a few tips and tricks to get you up and running. We’ll go over howRead more

Headsets Tested for Cisco WebEx

Cisco WebEx is a powerhouse meeting platform, combining both voice and video capabilities seamlessly into one interface. As part of the Cisco suite of products and services, it offersRead more

Headsets Tested for Cisco WebEx

Cisco WebEx is a powerhouse meeting platform, combining both voice and video capabilities seamlessly into one interface. As part of the Cisco suite of products and services, it offersRead more

Start Here for Optimizing Your Audio Preferences in GoTo

Problem: You’ve downloaded the GoTo client for either calls or meetings, but need to make sure your audio device is being used through the app. To be able toRead more

Start Here for Optimizing Your Audio Preferences in GoTo

Problem: You’ve downloaded the GoTo client for either calls or meetings, but need to make sure your audio device is being used through the app. To be able toRead more

Changing Your Sound Settings in Avaya IX Workplace

Problem: You need to change your headset or microphone input, but can’t remember how to access the sound settings in the Avaya Workplace app. Here’s a brief overview ofRead more

Changing Your Sound Settings in Avaya IX Workplace

Problem: You need to change your headset or microphone input, but can’t remember how to access the sound settings in the Avaya Workplace app. Here’s a brief overview ofRead more

How to Setup Your Slack Audio Settings

Problem: You’ve just downloaded Slack and need to set your headset up for use before joining a meeting. Let’s take a look at where you can change your soundRead more

How to Setup Your Slack Audio Settings

Problem: You’ve just downloaded Slack and need to set your headset up for use before joining a meeting. Let’s take a look at where you can change your soundRead more

How to Update Poly Headsets

Problem: You’ve had your headset a few months, but it seems to be acting strange all of a sudden. It’s been great up until now, so what’s going on?Read more

How to Update Poly Headsets

Problem: You’ve had your headset a few months, but it seems to be acting strange all of a sudden. It’s been great up until now, so what’s going on?Read more

Tips for Extending Battery Life with Plantronics Hub

Problem: My Plantronics headset dies quickly, I need to extend the battery life. Depending on the headset, there are several things you can change to optimize battery life. We’llRead more

Tips for Extending Battery Life with Plantronics Hub

Problem: My Plantronics headset dies quickly, I need to extend the battery life. Depending on the headset, there are several things you can change to optimize battery life. We’llRead more

Turning Off Exclusive Mode for Softphones

Problem: You’re using more than one VOIP or UC software such as NICE CXone or GENESYS alongside Teams, Slack or GoTo. However, you’ve found that your headset doesn’t haveRead more

Turning Off Exclusive Mode for Softphones

Problem: You’re using more than one VOIP or UC software such as NICE CXone or GENESYS alongside Teams, Slack or GoTo. However, you’ve found that your headset doesn’t haveRead more

Getting Rid of the Call Answer Alert

Problem: My Plantronics headset beeps in my ear and takes a few seconds to connect to a call when using a calling application. It cuts off the first fewRead more

Getting Rid of the Call Answer Alert

Problem: My Plantronics headset beeps in my ear and takes a few seconds to connect to a call when using a calling application. It cuts off the first fewRead more

Setting up a Savi headset with a Cisco Phone

Problem: I just got a new headset to use with my Cisco phone, how to I hook it up? There are many different types of Cisco phones, and severalRead more

Setting up a Savi headset with a Cisco Phone

Problem: I just got a new headset to use with my Cisco phone, how to I hook it up? There are many different types of Cisco phones, and severalRead more

Protected: Compatible Headsets for Crexendo: What Works, What Doesn’t

There is no excerpt because this is a protected post.Read more

Protected: Compatible Headsets for Crexendo: What Works, What Doesn’t

There is no excerpt because this is a protected post.Read more

Headset Base Disconnecting from PC Between Calls

Problem: When using my Savi office headset with my PC, the headset will drop connection after each call. How can I keep it connected with the PC between calls?Read more

Headset Base Disconnecting from PC Between Calls

Problem: When using my Savi office headset with my PC, the headset will drop connection after each call. How can I keep it connected with the PC between calls?Read more

Bluetooth Headsets & USB Hubs

Problem: USB hubs are popular for people who only have access to one or two ports on their computer, but is it a good idea to plug your BluetoothRead more

Bluetooth Headsets & USB Hubs

Problem: USB hubs are popular for people who only have access to one or two ports on their computer, but is it a good idea to plug your BluetoothRead more

My Headset Won’t Mute/Unmute on PC

Problem: When I go to use the headset button to mute my headset in a call, it says “Mute On,” and immediately “Mute Off.” Or my headset is muted,Read more

My Headset Won’t Mute/Unmute on PC

Problem: When I go to use the headset button to mute my headset in a call, it says “Mute On,” and immediately “Mute Off.” Or my headset is muted,Read more

Re-pairing Your USB Dongle with Your Headset

Problem: My USB dongle isn’t lighting up, and I can’t use my headset with my PC. Your Bluetooth or DECT headset relies on its USB dongle for the mostRead more

Re-pairing Your USB Dongle with Your Headset

Problem: My USB dongle isn’t lighting up, and I can’t use my headset with my PC. Your Bluetooth or DECT headset relies on its USB dongle for the mostRead more

Unstoppable Beeping in Headset

Problem: My wired or wireless Poly headset keeps beeping when I’m not in a call while in use with a PC. Headsets have many notification tones that they utilizeRead more

Unstoppable Beeping in Headset

Problem: My wired or wireless Poly headset keeps beeping when I’m not in a call while in use with a PC. Headsets have many notification tones that they utilizeRead more

Ring Control for Jabra Engage 65, 75 Headsets

Problem: I want to be able to hear my phone ring through my PC speakers and the base of my headset. Overview of possible solutions: There are two differentRead more

Ring Control for Jabra Engage 65, 75 Headsets

Problem: I want to be able to hear my phone ring through my PC speakers and the base of my headset. Overview of possible solutions: There are two differentRead more

Jabra Evolve 20 & 30 Quick Start Guide

GN-E20B/E20M/E30B/E30M and -M VersionsRead more

Jabra Evolve 20 & 30 Quick Start Guide

GN-E20B/E20M/E30B/E30M and -M VersionsRead more

Jabra Evolve 80 User Guide

GN-E80Read more

Jabra Evolve 80 User Guide

GN-E80Read more

Jabra Evolve 75e User Guide

GN-E75E and -M VersionsRead more

Jabra Evolve 75e User Guide

GN-E75E and -M VersionsRead more

Plantronics Voyager 8200 User Guide

PL-B8200-BRead more

Plantronics Voyager 8200 User Guide

PL-B8200-BRead more

Poly Voyager 5200 UC User Guide

PL-B5200UCRead more

Poly Voyager 5200 UC User Guide

PL-B5200UCRead more

Jabra Evolve 75 User Guide

GN-E75/E75SE/E75NS and -M VersionsRead more

Jabra Evolve 75 User Guide

GN-E75/E75SE/E75NS and -M VersionsRead more

Jabra Engage 55 User Guide

GN-ENG55C/ENG55MRead more

Jabra Engage 55 User Guide

GN-ENG55C/ENG55MRead more

Jabra Evolve 65 UC User Guide

GN-E65B/E65M and -M versionsRead more

Jabra Evolve 65 UC User Guide

GN-E65B/E65M and -M versionsRead more

Plantronics Voyager Focus UC User Guide

PL-B825 and -M VersionRead more

Plantronics Voyager Focus UC User Guide

PL-B825 and -M VersionRead more

Savi Series Voice Prompt Settings

Problem: I want to turn off voice prompts on my headset. The Savi 8240 has numerous voice prompts that speak in your ear when you do preform certain actions.Read more

Savi Series Voice Prompt Settings

Problem: I want to turn off voice prompts on my headset. The Savi 8240 has numerous voice prompts that speak in your ear when you do preform certain actions.Read more

Plantronics Savi 7300 Series User Guide

PL-S7310/7320 and -M VersionsRead more

Plantronics Savi 7300 Series User Guide

PL-S7310/7320 and -M VersionsRead more

Plantronics Savi 7200 Series User Guide

PL-S7210/7220Read more

Plantronics Savi 7200 Series User Guide

PL-S7210/7220Read more

Plantronics Blackwire 5200 Series User Guide

PL-C5210/5220 and -M versionsRead more

Plantronics Blackwire 5200 Series User Guide

PL-C5210/5220 and -M versionsRead more

Plantronics Blackwire 3300 Series User Guide

PL-BW3310/3315/3320/3325 and -M versionsRead more

Plantronics Blackwire 3300 Series User Guide

PL-BW3310/3315/3320/3325 and -M versionsRead more

Plantronics Blackwire 3200 Series User Guide

PL-C3210/3215/3220/3225 and -M versionsRead more

Plantronics Blackwire 3200 Series User Guide

PL-C3210/3215/3220/3225 and -M versionsRead more

Unable to remotely answer calls through Plantronics Savi office headset

Problem: “I can’t answer my desk phone calls from the button on the headset, even though the headset’s base station is hooked up with the desk phone. I haveRead more

Unable to remotely answer calls through Plantronics Savi office headset

Problem: “I can’t answer my desk phone calls from the button on the headset, even though the headset’s base station is hooked up with the desk phone. I haveRead more

Plantronics S8240/S8245UC User Guide

PL-S8240/S8245UC and -M VersionsRead more

Plantronics S8240/S8245UC User Guide

PL-S8240/S8245UC and -M VersionsRead more

Plantronics S8240/S8245 Office User Guide

PL-S8240/S8245 and -M versionsRead more

Plantronics S8240/S8245 Office User Guide

PL-S8240/S8245 and -M versionsRead more

Plantronics S8210/S8220UC User Guide

PL-S8210/S8220UC and -M versionsRead more

Plantronics S8210/S8220UC User Guide

PL-S8210/S8220UC and -M versionsRead more

Plantronics W8210/W8220 User Guide

Savi 8210/8220 OfficeRead more

Plantronics W8210/W8220 User Guide

Savi 8210/8220 OfficeRead more

Unable to Hear Through Headset When Connected with PC

Problem: Bluetooth headset is powered on, paired with its dongle, and I can hear the prompts through the headset, but I can’t hear sounds from the PC. If youRead more

Unable to Hear Through Headset When Connected with PC

Problem: Bluetooth headset is powered on, paired with its dongle, and I can hear the prompts through the headset, but I can’t hear sounds from the PC. If youRead more