Retail employees are the reason commerce can flow. Their role communicates with customers, other employees, suppliers and contractors. According to a study by the National Retail Federation (NRF), retail employees spent an average of 3 hours per day on phone calls. This can really add up over the course of a year. Let’s go over some of the best headset options for the retail sphere.
The Use of Mobile Technology:
As the retail space has become more integrated with online shopping platforms, the use of mobile devices has seen a large uptick. The iPhone is a popular choice for communication devices in retail due to its ease of use and compatibility with many retail applications. Microsoft Teams Walkie Talkie push-to-talk is also becoming a popular choice for communication platforms due to its ability to integrate with other retail applications, and the robust mobile app available for use with an iPhone.
Headset Solutions:
Here are a few recommendations we have for use with mobile devices:
Poly Voyager 5200UC
This headset is perfect for using with a mobile device, offering easy Bluetooth pairing and a comfortable wearing style. Lightweight, single ear, and with a powerful microphone, this is a great choice for folks on the move.
Utilizing bone conduction technology to keep the user’s ear open, the Shokz OpenComm2 is comfortable and light for long-term wear, and its streamlined controls keep answering calls a breeze. Utilizing Bluetooth connectivity and with a powerful microphone, this headset is meant for all-day comfort.
If you need a super lightweight, occasional use headset for someone needing to move around, the Jabra Stealth headset is a great choice. Meant to be worn and forgotten about, the super minimal design is functional without the frills.
Having a good headset solution allows retail employees to be on a Teams call via mobile device, but at the same time have both of their hands free for handling merchandise and use POS systems. Headset use can help make them more productive while providing better service for their customers.
Blog Reference : National Retail Federation