The CSSP (Customer Service and Support Professionals) includes contact centers / call centers, help desks / service desks, and service portals serving customers using different mediums from phones, chats, texts, emails, and social media networks. These meetings are open to supervisors and managers, and the cost is free.The next CSSP meeting is Wednesday, August 10, 2016 at the Bellevue Library. Please register today!
DATE: Wednesday, August 10th, 2016
TIME: 2:00 – 4:00 pm
LOCATION: Bellevue Library: 1111 110th Ave NE, Bellevue, WA 98004
5 Simple Questions That Solve Problems, Build Relationships & Get the Job Done
We all know that communication and collaboration are essential to solving problems, building productive working relationships and working as a team to get the job done. Yet, very few organizations have an easy to duplicate, not too hard to remember, effective method for accomplishing collaboration. 5 simple questions change all of that. 5 questions that embody empathy, acknowledgement, problem solving, organizational values, and a movement to action. Pretty amazing.
Benefits of Attending:
- Learn a method for engaging in critical conversations with customers, co-workers & supervisors.
- Hone your ability to distinguish Proposals from Problems.
- Gain insight into why most conversations go sideways or nowhere at all.
- Practice techniques for preparing for conversations that will set you & the other person up for success.
- Learn not only what to say, but how to say it for maximum results.
Carol Bowser founded Conflict Management Strategies, a company emphasizing training, mediation, and consulting on conflict resolution in schools and workplace. Organizations hire Conflict Management Strategies Inc. to increase productivity by easing workplace conflict and tension, to train employees in conflict resolution skills, to evaluate internal conflict resolution processes, to facilitate tangible change within the working environment, and to coach key employees to higher levels of performance. Attorney: After several years of practicing Employment Law, Carol decided to become an entrepreneur and work with organizations to prevent costly workplace conflict and share the gospel of “Managing Conflict-Empowering People.” She knows the difference between what employees perceive to be unfair and what is illegal.
Strive for Greater Accomplishments Through Goal Setting
Speaker: Barry Long
Barry Long was and is an extreme sports freak and intrepid explorer of any new adventure. He was 22 years old when a near-fatal motorcycle crash completely and permanently altered almost everything he knew about life. His back was broken in ten places, his spinal cord destroyed. When he understood that he would never walk again, he struggled through his rehabilitation and started his life over again through unconditional determination, positive personal energy, and a sense of humor. Barry discovered early in his recovery that choosing to live with a genuinely positive attitude, setting realistic and achievable goals, and learning to ask for help makes anything possible.
Rolling in his wheelchair, Barry has traveled extensively through 19 countries. He has learned meaningful lessons about overcoming life’s challenges, and he shares these in a style that is as distinctive as it is refreshing in its candor, its honestly, its humor, and its message of hope and success.
Barry has remained active in competitive wheelchair sports and he takes his unbridled enthusiasm for life to new heights, which he shares with his audiences. He is an avid participant in extreme sports like snow skiing, water skiing, road racing, wheelchair biking, and skydiving.
He set a bungee jumping record while in New Zealand He has also been featured on the Discovery Channel, the Canadian CBC Sports channel and can be seen in advertising campaigns for Boeing, AT&T, Magic Wheels and Medicare.
For over 20 years, Barry has made hundreds of presentations to organizations, small businesses and fortune 500 companies all of the world, inspiring audiences to strive for greater accomplishment by setting goals that lead to success. He has presented goal setting training to Boeing as well cultural diversity and leadership training to Microsoft and its international affiliates.
About the CSSP (Customer Service and Support Professionals)
The organization’s concentration is on real life operational issues faced on a daily basis in a call / contact center or help / service desk, sharing proven success strategies. We provide incredible networking and knowledge exchanges in regular meetings, including site tours of different centers. Leading industry experts share their skills and contribute to our member’s learning experiences, by presenting content-rich sessions, invaluable handouts and resources. We share information and resources, including job openings and job candidates through email notices.
Learn more about The Customer Service and Support Professionals here: www.hthts.com