Headsets are an essential tool for businesses that rely on phone and video conferencing. The right headsets can help improve productivity and reduce the number of IT helpdesk tickets created every month. In this blog post, we’ll discuss 7 key factors to consider when choosing headsets for your business.
- Comfort: When selecting headsets for work, it is important to consider factors such as comfort, noise cancellation, battery life, and connectivity options. For example, the Jabra Evolve2 85 headset has a comfortable design with soft ear cushions and a padded headband. It also has active noise cancellation technology that can help reduce background noise and improve call quality.
- Premium headsets: Companies providing premium headsets to their employees can help improve productivity and reduce the number of IT helpdesk tickets created every month. Premium headsets have a positive impact on productivity by reducing distractions and improving call quality. For example, the Voyager Focus2 headset has advanced noise cancelling technology that can help reduce background noise and improve call quality. It also has a long battery life of up to 19 hours.
- Headset Help Desk service: Business Telecom Products, Inc. (BTPI) provides lifetime on-boarding, troubleshooting, and warranty services for headsets so your IT team can focus on more important tasks. We can help resolve a hardware issue quickly instead of forcing you to buy a new unit. This eliminates the waste of buying a replacement.
- Refreshing headsets: Refreshing headsets every 3 years saves money if you factor in the cost of IT helpdesk and user productivity. According to a study by Jabra, 41% of employees lose up to 15 minutes per day due to poor sound quality on their headset. This can add up to 5 hours of lost productivity per month per employee. Refreshing headsets can help reduce this loss of productivity and save money in the long run.
- Sustainability: Premium headsets can last longer by replacing accessories versus the cheap headsets that end up in the landfill. According to the US Environmental Protection Agency (EPA), landfills received 37.4 million tons (25.6 percent of total landfilling) of plastic waste in 2018. By choosing premium headsets that last longer and are more sustainable, companies can reduce their environmental impact while saving money in the long run.
(Source: epa.gov) - Compatibility: Compatibility is important for headsets to work properly with different devices such as desk phones or softphones like Microsoft Teams or NICE CXone. For example, if you are using a DECT headset such as Poly Savi 8220 with Avaya desk phones, you will need an APV-43 EHS cable. If you are using a softphone such as Microsoft Teams or NICE CXone, you will need a Teams certified or softphone compatible headset such as Poly Blackwire 5220.
- Return on investment: Companies can get higher return on investment by purchasing premium headsets for employees because they can significantly reduce IT helpdesk tickets and increase employee productivity. For example, if an employee loses 15 minutes per day due to poor sound quality on their headset, this adds up to 5 hours of lost productivity per month per employee. If we assume an average hourly wage of $30 per hour for each employee, this equates to $150 per month per employee in lost productivity costs. If we assume that a premium headset costs $300 and lasts for 3 years, then this equates to $8.33 per month per employee in additional costs for purchasing premium headsets. This means that companies can save $141.67 per month per employee by purchasing premium headsets instead of cheap headsets.
Headset specialist vendors such as BTPI have unique programs that can significantly lower the up-front cost of premium headsets and extend the life of those headsets by at least 50%. Call (800) 457-4287 or email info@btpi.com to get in touch with a headset specialist to review your headset roadmap today!
