Poly is experiencing a part shortage that is causing 6-8 weeks of lead time for some headset models. BTP will communicate the lead time for your line items and do our best to suggest alternate models depending on the stock availability. We appreciate your patience.

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Headset Warranty Service

If your headset is not working, first check the obvious: If wireless, does your headset need a new battery? Is it connected and configured correctly? Is your mute button on? To check compatibility or if you have questions, please call us and we will gladly help you troubleshoot and determine if your product needs replacing:
800-457-4287 or 425- 649-9262 (Seattle/Bellevue).

If your headset needs warranty service, the process is quick and easy. Please send it directly to the manufacturer, who warranties the equipment. Plantronics and Jabra are the only authorized service centers for the headsets brands we carry. They will promptly exchange your product with completely refurbished, rebuilt “like new” product. Trained technicians use genuine manufacturer’s parts and test all equipment to factory specifications using the proper testing equipment. Please note: any unauthorized repairs will void all warranties.