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Headset Warranty Service

If your headset is not working, first check the obvious: If wireless, does your headset need a new battery? Is it connected and configured correctly? Is your mute button on? To check compatibility or if you have questions, please call us and we will gladly help you determine if your equipment needs replacing: 800-457-4287 or 425- 649-9262 (Seattle/Bellevue).

If your headset needs warranty service, the process is quick and easy. Please send it directly to the manufacturer, who warranties the equipment. Plantronics and GN Netcom/Jabra are the only authorized service centers for the headsets we carry. They will promptly exchange your product with completely refurbished, rebuilt “like new” product. Trained technicians use genuine manufacturer’s parts and test all equipment to factory specifications using the proper testing equipment. Please note: any unauthorized repairs will void all warranties.

Plantronics Warranty Service:

Enclose your name, company, return shipping address, telephone number and what products you are sending. Keep a copy for your records, and ship via a traceable means to:

Plantronics
1470 Exposition Way, Suite 130
San Diego, CA 92154

 

If you need expedited cross shipping for Plantronics, please call BTP and we will be happy to arrange it.

GN Netcom/Jabra Warranty Service:

Enclose your name, company, return shipping address, telephone number and what products you are sending. Keep a copy for your records, and ship via a traceable means to:

GN/AMS
C/O UPS-SCS
2220 Outer Loop
Dock Door 245
Louisville, KY 40219